reverseBits Tech LLP

BACKGROUND

Please describe your company and position.

I am the COO of The Legal Paige

Describe what your company does in a single sentence.

Help creative entrepreneurs protect their business with legal contract templates.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire reverseBits Tech LLP to accomplish?

• Create a custom Shopify theme
• Improve user experience

SOLUTION

How did you find reverseBits Tech LLP?

Referral

Why did you select reverseBits Tech LLP over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from reverseBits Tech LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: reverseBits x The Legal Paige Website Revamp
reverseBits partnered with The Legal Paige to complete a full overhaul of our Shopify website with a primary focus on improving user experience, streamlining navigation, and elevating both functionality and design across the entire site. This project involved strategy, UX analysis, custom design, development, and post-launch support to ensure a seamless transition into the new build.

Project Objectives
Transform the existing website into a user-first experience that reflects how customers actually shop and interact with our brand.
Improve performance, clarity, and functionality across all product pages, collections, and educational content.
Create a website design that is not only beautiful but strategically aligned with our customer journey and business goals.
Ensure the new site could support major launches, traffic surges, and future growth.

Key Deliverables Summary
Full UX audit and strategic recommendations
Complete custom website designs in Figma
Fully custom-coded Shopify theme
Responsive layouts for all pages (desktop, tablet, mobile)
Improved site navigation and user flows
Enhanced product, collection, and content templates
Performance optimization and structural improvements
Real-time launch-week support
Post-launch updates, fixes, and consultation
A final website experience rated 10/10 for design, performance, and UX

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Significant UX & Navigation Improvements
reverseBits’ UX audit and restructuring eliminated multiple friction points in our customer journey. The new navigation and page layouts made browsing and purchasing far more intuitive. Internally, we saw a noticeable reduction in customer confusion and support requests tied to site navigation.

2. Improved Website Performance & Stability
The custom-coded Shopify theme dramatically increased site efficiency. Page load speeds improved, unnecessary code was removed, and the site became much more stable — especially important during high-traffic events and product launches.

3. Higher Conversion Readiness
With enhanced product templates, clearer call-to-action placement, and better content hierarchy, the site now supports stronger conversion flows. Customers reach key pages faster, understand offerings more easily, and experience fewer barriers to purchasing.

4. Streamlined Internal Workflow
Our team can manage content and update the website significantly faster due to the clean, modular backend structure reverseBits created. Routine changes no longer require developer intervention, saving us time and improving internal efficiency.

5. Successful High-Traffic Launch
During a major launch immediately after the redesign, the site performed flawlessly. reverseBits provided real-time support to implement quick changes, troubleshoot, and ensure stable performance under increased traffic.

6. Better Strategic Insight Into UX
reverseBits helped us understand the gaps in our former design and gave us deeper clarity on user behavior. Their approach improved how we evaluate our customer experience and how we plan future website updates.

7. Perfect Client Satisfaction Score
Based on our internal evaluation of design quality, performance, responsiveness, and overall user experience, the final product scored a full 10/10. The project exceeded expectations across every metric that mattered to us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

reverseBits demonstrated exceptional project management throughout our website redesign. Despite a 10+ hour time difference, they consistently delivered design and development milestones on time, allowing us to confidently plan our launch schedule.

Communication was clear, proactive, and highly effective. The team outlined project timelines, provided regular updates, and flagged potential issues before they became problems. They were extremely responsive to our needs, asking thoughtful questions to fully understand our goals and vision. During our major launch, they provided real-time support, making immediate updates and adjustments as needed.

What stood out most was their collaborative approach. They balanced structure and flexibility, keeping the project on track while welcoming feedback and creative ideas. We always felt supported and aligned, and their project management approach contributed significantly to the success of the final website.

What was your primary form of communication with reverseBits Tech LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to combine creativity, technical expertise, and strategic thinking into a seamless website redesign experience. From the very beginning, they took the time to deeply understand our business goals, audience behavior, and the challenges we faced with our existing site. Unlike other developers we’ve worked with, they didn’t just execute tasks...they offered thoughtful solutions, problem-solved in real time, and consistently pushed the project to a higher standard.

What makes reverseBits unique is how invested they are in their clients’ success. They don’t just deliver a website, they elevate the entire digital experience, helping you understand UX, strategy, and customer behavior along the way. It felt like having an extension of our own team, which is rare to find in any development partner.

Are there any areas for improvement or something reverseBits Tech LLP could have done differently?

The team’s responsiveness, problem-solving, and collaborative approach far outweighed any small opportunity for improvement. We would not hesitate to work with them again and highly recommend their services to any business looking for top-tier web design and development expertise.