retroXpect Pte. Ltd.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a 24/7 automated game top-up service for mobile games.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire retroXpect Pte. Ltd. to accomplish for your automated game top-up service?

We hired retroXpect Pte. Ltd. to build a 24/7 automated game top-up website to replace our existing system of manually topping up customer accounts. The system had to work flawlessly since it processes hundreds of transactions a day.

SOLUTION

What was the scope of their involvement?

retroXpect Pte. Ltd. provided web development for our game top-up site, automation, security practices, and infrastructure to handle thousands of concurrent users at once. The team built the entire website, connecting to our game currency provider via APIs. They also connected to WooCommerce for us to use as a CMS, implemented different payment methods, and created a reseller portal for individuals who want to resell through our site by building a well-documented API.

What is the team composition?

We worked with 2–5 teammates from retroXpect Pte. Ltd.

How did you come to work with retroXpect Pte. Ltd.?

We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and they were referred to me.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from July to August 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The 24/7 automated system saved us at least six hours a day from manually topping up customer accounts. We could focus on providing good customer service and building the business instead, as well as having more personal time for ourselves. Usually, we process 100–200 transactions on a good day with a 5–10-minute lead time. Now, we can process 500+ transactions a day with an almost instant lead time. Customers also received their in-game currency faster.

How did retroXpect Pte. Ltd. perform from a project management standpoint?

retroXpect Pte. Ltd.'s project management was very good. We worked directly with the developer and other team members in a WhatsApp chat, unlike other companies that assign project managers. Our primary form of communication was virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

retroXpect Pte. Ltd.'s super-fast response time, even at midnight and on weekends, was impressive. They also offered some services for free, such as building an automated notification bot that connects to Telegram for us.

Are there any areas they could improve?

There's nothing they could have done better.