The Reputation MD

BACKGROUND

Please describe your company and position.

I am the Chief Development Officer of Gold Standard Auctions LLC

Describe what your company does in a single sentence.

Precious Metal Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Reputation MD to accomplish?

• Help us improve our BBB rating
• Build overall customer satisfaction

SOLUTION

How did you find The Reputation MD?

Referral

Why did you select The Reputation MD over others?

Referred to me

How many teammates from The Reputation MD were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The Reputation MD was hired to improve our BBB rating. Worked with former clients to bring resolution to aged reviews. Also worked with all new client reviews to bring to resolution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reestablished a strong working relationship with the BBB. The Reputation MD helped establish Gold Standard Auctions as a committed partner to the BBB, and helped have our account moved to inreview with the local BBB. They have helped us build a positive customer rating with the BBB.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Todd Lewis worked closely and diligently with Gold Standard Auctions to help project manage our BBB partnership. He worked to establish clear and concise goals pertaining to our customer success strategy, and how it aligned with our goals to improve our BBB rating. He was an advocate for both Gold Standard Auctions and the client, helping both parties with any long standing issues. 

Todd made the process as simple s possible, he communicated as necessary, and frankly delivered a world class service to Gold Standard Auctions.

What was your primary form of communication with The Reputation MD?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There were many things, the professionalism, honest feedback, and advocacy. The Reputation MD made this very complicated task easy and helped us through a very difficult process. I found the level of communication and personalization from the team to be some of the best in class service I have ever received.

Are there any areas for improvement or something The Reputation MD could have done differently?

Not at all, we are completely satisfied!

BACKGROUND

Please describe your company and position.

I am the President of a marketing and growth agency.

Describe what your company does in a single sentence.

Marketing and Growth Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Reputation MD to accomplish?

• Mediation
• Customer Service Evaluation
• Online Reputation Management

SOLUTION

How did you find The Reputation MD?

Online Search

Why did you select The Reputation MD over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The Reputation MD were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I was having trouble with online reputation. Some unhappy customers (which we don't have many of) speak the loudest, and I needed to find a way to help spread the word about all of the very happy customers we do have.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I don't want to share specifics, but it sure pays off when your happy customers post about you online. It's something I talk to my team about all the time, but Rep MD finally made it happen.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team is fantastic. Def experts in what they do.

What was your primary form of communication with The Reputation MD?

Virtual Meeting

What did you find most impressive or unique about this company?

Speed and transparency. They also did a great job holding my hard through the process.

Are there any areas for improvement or something The Reputation MD could have done differently?

Nah

BACKGROUND

Please describe your company and position.

I am the Owner of a design company

Describe what your company does in a single sentence.

Online Social Media Content Management & Digital Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Reputation MD to accomplish?

• Business & Content Consulting

SOLUTION

How did you find The Reputation MD?

Referral

Why did you select The Reputation MD over others?

Referred to me

How many teammates from The Reputation MD were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I've been working with Todd and his team to develop and build my own personal brand as a Social media manager. He helped with my personal branding, gave me advice on how to market myself and set up my own Online Reputation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They helped me create my own personal branding, logo, and drafted a website design using my branding. Then then advised me on how to set up a Google business profile and helped me with setting up my online reputation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were excellent, responsive, regular updates on my projects, efficient timewise, they listened to my feedback and helped me brainstorm. It was a great experience.

What was your primary form of communication with The Reputation MD?

Virtual Meeting

What did you find most impressive or unique about this company?

Todd is a character! He thinks outside the box and thinks of things I never even considered.

Are there any areas for improvement or something The Reputation MD could have done differently?

No changes that I can think of right now.