Could you share any statistics or metrics from this engagement?
The results have been good. It's an ongoing project, so we are still working on changing many things. In the beginning, it was hard because Entenso had to get acclimated to our system and get everything set up. As it went on, we were able to get on the same page, and we figured out what our needs were and what they were capable of doing.
I'm happy with them, which is why I'm still with them. E-Commerce is an ever-changing industry. They keep up with the times and are prompt. Their estimates are pretty much always on target. There are bumps along the way, but they handle themselves professionally. If an estimate needs to be adjusted, they are up front with you. They're good to communicate with.
How did Entenso perform from a project management standpoint?
Entenso is good. They communicate well. They assign project managers and keep you updated on what's happening. To me, project management always involves communication. If a client is left in the dark and not sure what's happening, it could lead to delays and problems.
What distinguishes Entenso from other providers?
Entenso is good at suggesting what will work and what won't work. I know many people will do just what the client would want them to do even though it might not work well. A client might have a vision, but implementing it might not be possible, and they were always willing to come up with new ideas. It saved everybody time because you do not have to go back and have work redone. Many firms would be OK with that because they get paid, but I liked that Entenso was up front with me and were conscious of my time. They give you a good understanding of what to expect, and I think that's their biggest asset.
Is there anything Entenso could have improved or done differently?
Entenso does a good job overall. I pay attention to detail and like to stick to deadlines. Even though they do a good job, it could be improved, but we know there are so many moving parts. They do a good job in projecting how things are going to play out. Their communication has improved through the years.