ReinstateAMZ

BACKGROUND

Introduce your business and what you do there.

I'm the managing partner of UK Business Consulting. We provide accountancy, business consulting, and customer services, specializing in company formation, administration, and business support for professionals and entrepreneurs starting businesses in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ReinstateAMZ?

We needed help resolving our Amazon suspension and getting our seller account reinstated.

SOLUTION

What was the scope of their involvement?

ReinstateAMZ reviewed the suspension, checked our supplier documents and invoices, and helped prepare a stronger response for Amazon. The team prepared the documents and guidance, and we submitted the appeal ourselves.

What is the team composition?

We worked with 2–5 teammates from ReinstateAMZ.

How did you come to work with ReinstateAMZ?

We found them through an online search and chose them because of their high ratings.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from May–June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We got our Amazon seller account reactivated, allowing us to resume selling. It took just under a month from submitting the appeal to getting the account reinstated.

How did ReinstateAMZ perform from a project management standpoint?

ReinstateAMZ's project management was well organized and responsive throughout the process. They communicated clearly, kept us informed about the next steps, and were quick to review any new information or documents we provided. Everything moved forward smoothly and within the expected timeline. We mainly communicated via email and messaging apps.

What did you find most impressive about them?

ReinstateAMZ's understanding of Amazon's sourcing requirements stood out. They identified issues in our supplier evidence that we had overlooked.

Are there any areas they could improve?

A complete document checklist at the beginning would have made it easier to gather everything at once. Otherwise, we were very happy with the way they handled the project.

BACKGROUND

Please describe your company and position.

I am the Carbon Project Analyst of Ecologi

Describe what your company does in a single sentence.

We are an online retailer selling a range of consumer products. Amazon is an important sales channel for us, particularly for reaching customers across Europe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ReinstateAMZ to accomplish?

• Multiple SKUs across our product range were affected by GPSR-related restrictions on Amazon. We had already attempted to resolve the problems internally, but it was difficult to determine why some of our compliance information was being rejected. We hired ReinstateAMZ to assess the affected catalogue, identify what needed correcting and help us restore the restricted listings so we could resume sales across the affected products.

SOLUTION

How did you find ReinstateAMZ?

Online Search

Why did you select ReinstateAMZ over others?

High ratings

How many teammates from ReinstateAMZ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project covered multiple SKUs rather than a single restricted listing. ReinstateAMZ began by reviewing the information we had already provided for each product, together with the responses and rejection notices received from Amazon. They then identified the outstanding issues across the affected catalogue and explained what needed to be corrected, clarified or presented differently. We received clear guidance for each group of products, reviews of the updated information and assistance responding to Amazon’s follow-up requests. Their involvement continued until the remaining GPSR restrictions were addressed, helping us restore access to products that had otherwise been unavailable for sale.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The GPSR issues across the affected SKUs were resolved and the restricted listings were restored within the approximately 30-day project timeline. This allowed us to resume selling the affected products and prevented a significant part of our European catalogue from remaining inactive. For an investment of approximately £5,000, ReinstateAMZ delivered the practical outcome we needed: restored listings and a clear path to maintaining compliance across multiple SKUs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was organised clearly despite involving several products. When information was required from us, they explained what was needed and which SKUs it related to. They responded promptly after receiving it and kept us informed about the next steps. Their structured approach helped keep the project moving within the agreed timeframe and reduced the uncertainty we had experienced when managing the restrictions internally.

What was your primary form of communication with ReinstateAMZ?

Email or Messaging App

What did you find most impressive or unique about this company?

They did not treat every restriction as though it had the same cause. They reviewed the affected products and Amazon’s responses carefully, helping us understand where the problems were instead of repeatedly resubmitting the same information. This product-by-product approach created value beyond a one-off submission because it gave us a clearer understanding of the compliance requirements affecting our wider catalogue.

Are there any areas for improvement or something ReinstateAMZ could have done differently?

Some additional information had to be located as the project progressed. A complete checklist for every SKU at the beginning may have saved some time, although we appreciate that further requirements can emerge after Amazon reviews a submission. Overall, the service achieved the result we needed: the affected listings were restored, sales could resume and the project was completed within approximately 30 days.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Elit-Web, a data-driven digital marketing agency. We provide SEO, PPC, social media, email marketing, and CRO services to help businesses boost online visibility, attract targeted traffic, and achieve measurable revenue growth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ReinstateAMZ?

We needed help resolving an Amazon account-related issue that was preventing our business from operating normally. Our main objective was to address the verification requirements, provide the correct supporting information, and work toward getting the account fully restored.

SOLUTION

What was the scope of their involvement?

ReinstateAMZ helped us address our Amazon account issue by reviewing the case, identifying the information Amazon required, and assisting with the supporting documentation. They guided us through the verification process and helped us respond to follow-up requests until the account was restored.
Specifically, ReinstateAMZ helped us organize and review business registration records, ownership and company-structure information, identity verification documents, and other supporting materials requested by Amazon. They also guided us on presenting the information clearly and consistently for the verification process.

What is the team composition?

We worked with 2–5 teammates from ReinstateAMZ.

How did you come to work with ReinstateAMZ?

We found them through an online search and chose them because of their high ratings.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from June–July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After working with ReinstateAMZ, Amazon approved our submitted verification information and reinstated the account. The main measurable result was the successful restoration of account access, allowing us to resume normal selling activity without the previous verification restriction.

How did ReinstateAMZ perform from a project management standpoint?

ReinstateAMZ managed the project in a structured and professional way. Communication was clear, requests were handled promptly, and the required steps were completed within the expected timeframe. Any delays were mainly dependent on Amazon’s response times rather than ReinstateAMZ’s work.

What did you find most impressive about them?

Their strong understanding of Amazon’s verification requirements and their ability to handle a complicated account situation in a clear, organized way stood out the most.

Are there any areas they could improve?

Nothing major came to mind. The support was effective, and the account was ultimately restored. More proactive updates during the waiting periods would have made the experience even smoother, but overall, we were satisfied with how the project was handled.

BACKGROUND

Please describe your company and position.

I am the Founder of Found Capital of Found Capital

Describe what your company does in a single sentence.

We sell a range of products online, including through Amazon.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ReinstateAMZ to accomplish?

• We needed help resolving an Amazon verification issue connected to our company and ownership structure and getting the account reinstated.

SOLUTION

How did you find ReinstateAMZ?

Online Search

Why did you select ReinstateAMZ over others?

High ratings

How many teammates from ReinstateAMZ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They reviewed the account issue, our company structure and Amazon’s requirements. They helped us identify the correct beneficial ownership information, reviewed the supporting documents and guided us through the verification process until the account was restored.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Amazon accepted our verification information and the account was successfully reinstated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were organised, responsive and clear about what they needed from us. They also responded quickly when Amazon requested further information.

What was your primary form of communication with ReinstateAMZ?

Email or Messaging App

What did you find most impressive or unique about this company?

Their knowledge of Amazon’s verification process and ability to understand our ownership structure stood out.

Are there any areas for improvement or something ReinstateAMZ could have done differently?

Nothing significant. More frequent updates while waiting for Amazon would have been useful, but overall we were very satisfied with the service.

BACKGROUND

Please describe your company and position.

I am the Training and Events Manager at The TCM Group of The TCM Group

Describe what your company does in a single sentence.

We operate an e-commerce business selling products through Amazon and other online channels. Amazon is an important sales channel for the business, so maintaining account compliance and resolving marketplace issues effectively is important to our operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ReinstateAMZ to accomplish?

• We hired ReinstateAMZ to help us resolve an Amazon account/compliance issue that we had been unable to resolve internally. Our main objective was to understand the underlying cause, determine the correct route forward, prepare the necessary response and supporting documentation, and ultimately restore the affected Amazon account/listing.

SOLUTION

How did you find ReinstateAMZ?

Online Search

Why did you select ReinstateAMZ over others?

High ratings

How many teammates from ReinstateAMZ were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project began with a detailed review of our Amazon account and the relevant notices and documentation. ReinstateAMZ identified the key issues preventing resolution and provided us with a structured action plan.
Their work included reviewing Amazon’s communications, assessing our existing documentation, identifying missing or inconsistent information, advising us on corrective actions, preparing the necessary submissions and supporting documentation, and guiding us through each stage of the process. They also reviewed subsequent responses from Amazon and adjusted the approach where necessary. The engagement continued through the resolution of the issue rather than ending after the initial submission.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most important measurable outcome was the successful resolution of the Amazon issue and restoration of the affected account/listing. We were able to move from an unresolved enforcement/compliance situation to having the issue cleared by Amazon and normal operations restored. The project also gave us a clearer understanding of the underlying compliance requirements and the steps we should take to reduce the likelihood of similar problems occurring again.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very good. Communication was consistent throughout the engagement, and we always understood what stage the case was at and what was required from us.
When Amazon requested additional information or the situation changed, ReinstateAMZ responded quickly and adapted the approach accordingly. Deliverables were prepared within the agreed timeframes, and they remained involved throughout the process rather than simply providing an initial document and leaving us to manage the case ourselves.

What was your primary form of communication with ReinstateAMZ?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their specialist knowledge of Amazon was the most impressive aspect. They approached the issue methodically and focused on understanding the actual cause of the problem before recommending a solution. We also appreciated their persistence. Amazon cases can involve repeated requests, unclear responses and changing requirements, but ReinstateAMZ remained calm and continued working through the issue until there was a resolution.

Are there any areas for improvement or something ReinstateAMZ could have done differently?

There were no major issues with the service. If we had to identify an area for improvement, more proactive written status updates during periods when we were waiting for Amazon could have been useful. However, whenever we contacted the team, they responded promptly and clearly. Overall, we were very satisfied with the service and, most importantly, the engagement achieved the outcome we hired ReinstateAMZ to accomplish.