refreshed DIGITAL

BACKGROUND

Please describe your company and position.

I am the Director of a sports center

Describe what your company does in a single sentence.

We are a sports center. We provide dance classes, group workouts and individual training.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire refreshed DIGITAL to accomplish?

• Website design
• Website development
• Social media management
• Graphic design
• Advertising

SOLUTION

How did you find refreshed DIGITAL?

Referral

Why did you select refreshed DIGITAL over others?

• Close to my geographic location
• Referred to me
• They are really friendly.

How many teammates from refreshed DIGITAL were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired refreshed DIGITAL to design and build our website, and we’ve been collaborating with them continuously ever since. They not only delivered a modern, user-friendly site, but also assist us with managing our social media channels and online advertising. Their team creates all of our promotional graphics (both digital and print) for our brand. From visuals to strategy, they cover it all.

Their work is creative, reliable, and always delivered on time. Working with them has been smooth, professional, and genuinely enjoyable from the start.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with them, we've seen a significant increase in website traffic, longer session durations, and more completed sign-up and inquiry forms. Our social media engagement has grown, and targeted ad campaigns have effectively brought in new clients. Most importantly, our clients frequently praise the fresh look and user-friendliness of the website. Especially the simplicity of the sign-up process. This positive feedback confirms that the new digital experience resonates well with our audience and supports our goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was excellent. They are organized, communicative, and consistently deliver work on time or even ahead of schedule. They respond quickly to our feedback and always adapt solutions to fit our needs, whether it's updating the website, preparing new social media visuals, or launching ad campaigns. We especially appreciate their proactive approach and reliability, which make the entire collaboration smooth and stress-free.

What was your primary form of communication with refreshed DIGITAL?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their personal and friendly approach. They are incredibly kind, approachable, and easy to communicate with, which made the entire collaboration smooth and enjoyable. Despite their relaxed and warm attitude, they remain highly professional and reliable. We always felt that they genuinely cared about our goals and success. It’s rare to find partners who combines such a high level of expertise with a truly human touch and that’s exactly what makes them stand out.

Are there any areas for improvement or something refreshed DIGITAL could have done differently?

At this point, we honestly don’t have any major suggestions for improvement. Our collaboration has been smooth and efficient from the start. Even if there was some aligning to do we sorted out everything respectfully right away.