RecoveryLab Datenrettung

BACKGROUND

Please describe your company and position.

I am the Project Manager 

Describe what your company does in a single sentence.

Eventmanagement for business events in Europe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RecoveryLab Datenrettung to accomplish?

• recovery of needed data
• keeping the deadline

SOLUTION

How did you find RecoveryLab Datenrettung?

• Referral
• Clutch Site

Why did you select RecoveryLab Datenrettung over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from RecoveryLab Datenrettung were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

it was needed to recover data from our server system with 12 hard drives after a power failure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

the result mainly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very professional, always as agreed and in time.

What was your primary form of communication with RecoveryLab Datenrettung?

Virtual Meeting

What did you find most impressive or unique about this company?

the service orientation which is quite rare in Germany.

Are there any areas for improvement or something RecoveryLab Datenrettung could have done differently?

if possible an online delivery would be great, but I understand it was more challanging because of the data amount.

BACKGROUND

Please describe your company and your position there.

Very good conversation and service

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RecoveryLab Datenrettung?

I lost my data

SOLUTION

How did you select this firm and what were the deciding factors?

Data recovery service within 5 days

Describe the project in detail and walk through their service package.

I sent my harddisk to the company. they did a good job

How many resources from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

All data back

How effective was the workflow between your team and theirs?

very effective

What did you find most impressive or unique about this company?

very nice support via telephone

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

I am the managing directory of a mid sized ITC service provider. We operate in the german speaking market - D-A-CH.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RecoveryLab Datenrettung?

We use RecoveryLab for hardware data recovery projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have found this provider online and selected it because of the good online reputation.

Describe the project in detail and walk through the stages of the project.

Customer had a full data loss of a virtual storage. RecoveryLab did the restore of the data.

How many resources from the vendor's team worked with you, and what were their positions?

Our main contact was the account manager who managed the project with the engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was successful as the data was recovered and delivered to us. Our customer has confirmed all necessary data is fine.

How effective was the workflow between your team and theirs?

The workflow and communication was fine in all stages of the project.

What did you find most impressive or unique about this company?

The response was very fast and accurate. They always informed us about the progress.

Are there any areas for improvement or something they could have done differently?

In our case everything worked smooth. So we do not have any improvement recommendations.