Reachpoint

BACKGROUND

Please describe your company and position.

I am the Mental Health Therapist of Self-integrated

Describe what your company does in a single sentence.

Virtual counseling

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reachpoint to accomplish?

• website development
• rebranding
• logo

SOLUTION

How did you find Reachpoint?

previous website design

Why did you select Reachpoint over others?

Referred to me

How many teammates from Reachpoint were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reachpoint provided a thorough and comprehensive rebranding experience for my business. They took the time to understand my vision, target audience, and specific desires for the website. Their intake process was detailed, ensuring every aspect of the redesign aligned with my goals. They walked me through each phase, offered ongoing support, and allowed time for questions. Even after completion, they ensured I could edit my site with ease. Their attentiveness and commitment made the process seamless and tailored to my needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Frequent virtual contact to ensure we were on the same page, and communication via email.

What was your primary form of communication with Reachpoint?

Virtual Meeting

What did you find most impressive or unique about this company?

there's no question here

Are there any areas for improvement or something Reachpoint could have done differently?

It would have been helpful to speak with the creative person directly instead of going through the main contact, some things got lost in translation but I still had additional revisions available so it all got resolved. Also the web content folder was complicated for me to use and not very user friendly.