radiantweb

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital at Waypoint, a digital marketing company. We provide flexible, on-demand digital marketing services, allowing businesses to choose specific expertise as needed without long-term commitments or high overheads. Our team covers search, social, content, creative, web, video, and strategy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire radiantweb to accomplish for Waypoint's digital marketing services?

We needed help managing our client websites effectively.

SOLUTION

What was the scope of their involvement?

radiantweb manages and hosts about 20 websites for us. The team also makes developmental changes and supports our needs as a website and tech partner. radiantweb has sped up every website we've given them within days of handing it over.

What is the team composition?

We work with 2–5 teammates from radiantweb.

How did you come to work with radiantweb?

We found them through a referral. We chose them over other web development or digital partners because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, their company values aligned with ours, and they had a great overall search.

What is the status of this engagement?

We started working with them in July 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

radiantweb is fast to respond and helps us achieve our clients' goals much faster than ever before. The team has increased our websites' speed and efficiency. For example, we've seen less than a second load time on websites and less than 24-hour turnaround times on support queries. We've also seen increased uptime and less to no errors.

How did radiantweb perform from a project management standpoint?

radiantweb delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

radiantweb's knowledge on the subject and willingness to help us get the best possible outcome at the best possible price are impressive.

Are there any areas they could improve?

No, they've been perfect.