Quickint Solutions

BACKGROUND

Please describe your company and position.

 I am the CEO of a pharmaceuticals company 

Describe what your company does in a single sentence.

We are a pharmacetical distributors in 3 different state in the india

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quickint Solutions to accomplish?

• Build a online web based solutions for our retail stores
• Integration with our existing software
• web based admin panel for manage order for 4 different warehouses
• auto synchronization of stock from existing software
• solution we need in latest technology, like react, next js, nest js etc

SOLUTION

How did you find Quickint Solutions?

Online Search

Why did you select Quickint Solutions over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Quickint Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

An online web-based pharma distribution platform designed for retail sellers, offering seamless procurement of pharmaceutical products. The platform features a user-friendly web-based admin panel, allowing efficient management of orders, inventory, and suppliers. It is integrated with existing software, ensuring smooth operations and data synchronization. Retail sellers can browse an extensive catalog, place bulk orders, and track deliveries in real-time. The system enhances supply chain efficiency by reducing manual processes and errors. With secure transactions and automated invoicing, it streamlines purchasing and financial management. Our platform aims to bridge the gap between wholesalers and retailers, providing competitive pricing and timely deliveries. Its cloud-based infrastructure ensures scalability, reliability, and easy accessibility. The platform supports multi-user access with role-based permissions for better control. Overall, our platform simplifies pharma distribution, making it more accessible and efficient for retail sellers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Sales & Revenue Groth 
   • we notice a significant sales groth after we implemeted this platform with Quickint Solutions
2. Stramline order process flow 
   • previously we are facing lots of issue to manage our order because our billing and accounting software is seprate from the order platform, so we have to manully add order to existing software for the process, but after this implementation our order is auto synchronization with existing software so the order process is easy
3. Good product with better testing 
   •  the web app has almost no bugs and zero issues, the outcome is a better then my exception
   • also Quickint Solutions Team Provided some suggestion out of the box which are so helpful in this product implementation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They create a tracking board and always deliver all milestone before the timeline, They really understand the value of the time, so they are always are on track in team of all delivery of the milestone

What was your primary form of communication with Quickint Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I have reached with multiple companies for my custom software solutions, but Quickint Solutions understand need for my product better then other and they provide a possible scenario to implement my product.

they have good exprience in implemenation of software product in healthcare and pharmacutical industry, so that is the good point to go with the Quickint Solutions.

Are there any areas for improvement or something Quickint Solutions could have done differently?

Like I said before in my previous answer I was totally satisfied with their services, but I would also like if they will start other services like SEO and Digital Marketing, I will love to be there customer if the start providing those services.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of Sony World India

Describe what your company does in a single sentence.

We are the official reseller of the sony.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quickint Solutions to accomplish?

• E-Commerce Store
• Our Internal Management Process
• Online Order Fullfilment Software
• Service Center Management Tool

SOLUTION

How did you find Quickint Solutions?

• Online Search
• Referral

Why did you select Quickint Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Quickint Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Objective
The Sony India website serves as the central digital hub for showcasing products, providing customer support, delivering brand communication, promoting content, and enabling commerce. The scope involves designing, developing, maintaining, and enhancing a highly responsive and user-centric platform to meet the needs of consumers, dealers, and stakeholders.

Core Functional Areas & Deliverables
1. Product Showcase & E-Commerce Integration
Purpose: Present Sony’s diverse product range with intuitive browsing, promotion visibility, and a seamless purchase journey.
Key Deliverables:

• Dynamic product catalog for TVs, Audio, Cameras, PlayStation, Accessories, etc.
• Advanced filters and comparison tools.
• Region-based redirect to authorized retailers (e.g., ShopAtSC).
• Highlight deals: cashbacks, EMI offers, extended warranty schemes.
• Integration-ready structure for third-party or dealer-based e-commerce.

2. Customer Support & After-Sales Services
Purpose: Provide a robust post-sale support ecosystem to build trust and improve customer experience.
Key Deliverables:

• Online service booking (repairs, installations, home demos).
• Product registration for warranty & service eligibility.
• Self-help section: manuals, software updates, FAQs.
• 24x7 live chat and chatbot for instant help.
• Track repair status and manage service history.

3. Corporate Information & Branding
Purpose: Represent Sony’s business legacy, brand values, and corporate initiatives in India.
Key Deliverables:

• About Us, Leadership, Careers, and Corporate Milestones.
• CSR initiatives and downloadable policies.
• Press & Media Center for news and product launches.
• Integration of social media feeds (YouTube, Instagram, etc.).
• Dedicated pages for investors and legal disclosures (terms, privacy).

5. Dealer & Service Center Network
Purpose: Showcase Sony’s retail and service ecosystem across India, enabling physical touchpoints.
Key Deliverables:

• Interactive dealer locator with filters (state, city, product category).
• Store finder with map integration.
• List of Sony Centers, partner showrooms, and warehouses.
• Distributor contact information for business inquiries.

6. Technical Architecture & Performance
Purpose: Ensure the platform is secure, scalable, mobile-friendly, and optimized for speed.
Key Deliverables:

• Mobile-responsive front-end for all devices.
• Multilingual readiness (starting with English; extendable to regional languages).
• SEO-optimized pages and fast-loading assets.
• HTTPS security, user data protection, and privacy compliance.
• Scalable backend with integration support for ERP, CRM, and other APIs.

7. Content Management System (CMS)
Purpose: Empower Sony teams to update content without developer dependency.
Key Deliverables:

• Modular CMS for products, promotions, support articles, and press releases.
• User roles and permissions for managing departments (marketing, support, corporate).
• Media library for banners, images, and videos.

8. Analytics & Insights
Purpose: Measure user behavior, engagement, and conversion metrics.
Key Deliverables:

• Google Analytics and Tag Manager integration.
• Event tracking (clicks, form submissions, video plays).
• Heatmaps for UX analysis.
• Custom dashboards for reporting traffic, support tickets, etc.

9. Project Management & Support
Purpose: Ensure timely delivery, stakeholder alignment, and platform stability post-launch.
Key Deliverables:

• Discovery & planning workshops with Sony India teams.
• UI/UX wireframes and design mockups.
• Agile sprint-based development with UAT signoffs.
• Full QA testing (performance, security, functionality).
• Training manuals for internal teams.
• Ongoing support and maintenance roadmap (monthly or quarterly cycles).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes of the Sony India Website Project
The Sony India website revamp delivered clear, quantifiable outcomes across user engagement, sales, support efficiency, and brand visibility:
1. Increased User Engagement

• 40% rise in average session duration, indicating improved content relevance and navigation.
• 25% lower bounce rate due to faster load times and mobile optimization.
• 30% growth in repeat visitors, driven by a personalized user experience and targeted promotions.

2. Boost in Product Conversions

• Integration with authorized dealers like ShopAtSC led to a 20% increase in referral traffic.
• On-site promotions and offer banners contributed to a 15% uplift in conversion rates on major product pages (e.g., BRAVIA TVs, headphones).
• Enhanced product comparison and filtering resulted in a notable drop in cart abandonment for redirected users.

3. Improved Customer Support Efficiency

• 60% of support requests handled via chatbot or self-service tools, reducing human dependency.
• 25% faster service request booking, thanks to intuitive online forms and real-time tracking features.
• Increase in online product registrations by 35%, improving warranty claim processes.

4. Brand Impact & Visibility

• SEO optimization led to a 40% improvement in organic search rankings for key product categories.
• CSR and press sections resulted in 3x more media pickups and external backlinks.
• Enhanced social integration boosted engagement with Sony's Instagram and YouTube feeds.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

led by Neel Patel, demonstrated excellent project management throughout the engagement. They adhered to timelines strictly, delivering all key milestones on schedule without compromising quality. The team followed an agile methodology, providing regular updates, sprint reviews, and clear documentation at every stage. Neel Patel maintained transparent communication, promptly addressing feedback and adjusting priorities as needed. Their proactive approach ensured that our requirements were well understood and translated into effective solutions. Overall, Quickint Solutions was highly responsive, dependable, and a pleasure to work with.

What was your primary form of communication with Quickint Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their work is excellent. The team’s attention to detail and their thoughtful suggestions for improvement greatly contributed to the successful development of our system. Their insights helped us enhance both functionality and UX.

Are there any areas for improvement or something Quickint Solutions could have done differently?

While our overall experience with Quickint Solutions was excellent, one area for potential improvement could be expanding their post-launch support hours to cover more time zones. That said, their responsiveness during working hours was impressive, and they always made an effort to accommodate urgent requests. Additionally, providing more detailed progress dashboards could further enhance transparency, though their regular updates were clear and consistent. Overall, these are minor suggestions in an otherwise outstanding collaboration.