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ProxLink Solutions

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Your Proactive Partner In Outsourcing

Proxlink Solutions is a BPO company based in Addis Ababa, Ethiopia, dedicated to creating local employment opportunities through technology outsourcing. We connect businesses with skilled Ethiopian professionals to deliver reliable, high-quality tech and customer support services. Our mission is to empower local talent while helping global and local partners achieve operational efficiency through innovative outsourcing solutions that combine expertise, affordability, and a commitment to excellence.

  • Min project size
    $1,000+
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Year founded
    Founded 2025

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    Our Story

    At ProxLink Solutions, we are more than just a BPO company—we are a team driven by innovation, dedication, and a passion for connecting businesses with exceptional service. Founded in the heart of Addis Ababa, Ethiopia, we have grown with a clear purpose: to empower companies around the world with seamless, reliable, and human-centered outsourcing solutions.

    What Sets Us Apart

    Our Values

    Integrity – We operate with transparency and honesty in every interaction. Excellence – We are committed to delivering high-quality solutions consistently. Innovation – We embrace technology and creativity to solve complex challenges. People-Centric – We believe in empowering our team

    Our Mission

    To provide world-class business process outsourcing services that help businesses thrive while fostering growth, skill development, and opportunity for our talented team members.

    Team Breakdown

    ProxLink Solutions CX (15)

    Commonly Asked Questions

    At ProxLink Solutions, we follow a structured and transparent project management process to ensure every client engagement is efficient, scalable, and delivers measurable results. Our process combines industry best practices with flexibility to meet unique client needs: Discovery & Requirement Analysis We begin by understanding your business goals, challenges, and expectations. Gather detailed requirements to define project scope, deliverables, and timelines. Planning & Strategy Develop a tailored project plan, including resource allocation, milestones, and risk assessment. Define KPIs and performance metrics to track project success. Team Assignment & Onboarding Assign a dedicated team of skilled professionals with expertise matching your project needs. Conduct onboarding sessions to ensure alignment with client processes and standards. Execution & Delivery Implement the project using proven methodologies (Agile, Lean, or hybrid approaches as appropriate). Monitor progress continuously, ensuring adherence to quality standards and timelines. Quality Assurance & Optimization Conduct rigorous quality checks and process audits at each stage. Make data-driven adjustments to optimize performance and efficiency. Reporting & Communication Provide regular updates via dashboards, reports, and meetings to keep clients informed. Maintain transparent and proactive communication to address challenges quickly. Project Review & Continuous Improvement Evaluate outcomes against predefined goals and KPIs. Gather feedback to enhance processes for ongoing and future projects.

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