Progressive Novus Pvt Ltd

Overview: Incorporated in 2023 and headquartered in India's technology hub, Progressive Novus is a specialized Managed IT Services provider focused on bridging the "uptime gap" for businesses in the US and Europe. We don't just fix IT; we optimize business continuity.

As a digitally native firm, we specialize in high-velocity Helpdesk (Tier 1-3) and Incident Management services. Our operational model is built on the "Follow-the-Sun" principle, ensuring that while your local teams are offline, our certified engineers are proactively monitoring your infrastructure, resolving tickets, and mitigating risks.

Core Competencies:

• 24/7 Global Service Desk: Omnichannel support (Chat, Email, Voice) with a focus on first-call resolution.

• End-to-End Incident Management: Utilizing ITIL frameworks to categorize, resolve, and perform Root Cause Analysis (RCA) on critical system outages.

• Digital Workplace Support: Seamless troubleshooting for hybrid workforces, cloud collaboration tools (M365/Google Workspace), and endpoint security.

• AI-Driven Efficiency: Leveraging AI-Ops to deflect routine tickets, allowing our human experts to focus on complex high-priority incidents.

The Progressive Novus Promise: We provide the technical depth of an enterprise-level IT department with the agility and cost-efficiency of a strategic offshore partner. At Progressive Novus, we measure our success by your MTTR (Mean Time to Recovery) and your team’s uninterrupted productivity.