Program-Ace

BACKGROUND

Please describe your organization.

My company is a video game publisher. We've been in business for six years. We've published about 15 game titles on various platforms, such as PC, Mac, Nintendo 3DS, and Nintendo Wii.

What is your position?

I'm the founder and sole proprietor.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Program-Ace?

I was doing some consulting for my previous company. I needed to port a Nintendo DS game onto Flash to put together a Web demo of the game. The game was a rhythm matching game where players had to click to the beat of the music to advance in the game.

SOLUTION

Please describe the scope of their involvement in detail.

Program-Ace has performed development work on a couple of apps for me. I have an app that they're helping me with under development that is a Web browser that uses a new service from AT&T called Sponsored Data, so that people are able to search the Web using the AT&T cellular network for free by watching advertisements. They have been responsible for developing and implementing that custom code.

How did you come to work with Program-Ace?

I met Program-Ace at a developers' conference in Europe. The two biggest considerations I had when I chose them was their cost and their online project management system that they created on their own. The project management system was crucial to making everything work because we were in the U.S., and they were in Europe. I also took a look at some of their previous work to get a sense of their quality and approach.

Could you provide a sense of the size of this initiative in financial terms?

The projects they've done have pretty wild range – anywhere from $10,000 to $100,000.

What is the status of this engagement?

The most recent project was the Web browser game that I mentioned before, and it was completed last April [2014].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I don't have that information. The Web-based game was done for a company that is no longer in business, so I didn't get any results from them. The Web browser is still pending approval by AT&T, so it hasn't gone to market yet.

How did Program-Ace perform from a project management standpoint?

There were no issues collaborating with them. Program-Ace has been very responsive to our questions, as well as any challenges that have come up. They've been able to redirect their staff accordingly if there was a need or if they got behind.

What distinguishes Program-Ace from other providers?

Program-Ace's project management system helped them to adapt very quickly to our own processes. When their programmers had some issues, they were able to bring in more experienced developers to help overcome those issues. That, to me, was very important. They have depth in their talent pool, which they can draw from when things inevitably come up.

In hindsight, are there areas in which they could improve, or things you might do differently?

The only issue that I ever really had was their location. Their government and their banking typically also required more official documentation. If there was a change that needed to be made, usually the contract needed to be amended. You would have to work with the government to verify that you are the one signing the documents, and so on. There's a little more bureaucracy in dealing with them, and again, it's only a result of their location.

BACKGROUND

Please describe your organization.

I own a marketing consulting firm. We have various clients in many business sectors. We've been in operation for 22 years. We're down to one employee now. I'm just a virtual company.

What is your position?

I'm the owner.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Program-Ace?

I think our first project together was developing a website. I've done a couple high-end corporate websites with them. I designed them and created the conceptual frameworks and Program-Ace developed and deployed them. They provided the technical expertise, and I provided the strategic solutions.

SOLUTION

Please describe the scope of their involvement in detail.

I do the creative concepts, and lay them out in a Photoshop document, and then I hire Program-Ace to do the tactical execution. They normally have a lead and maybe a couple other people that might be involved, like project managers and QA [quality assurance] specialists. Generally, they have a tactical lead that deals with all the client calls. I interacted with a project manager, and they had a project management tool that could be used. Sometimes, I would use their tool and, other times, I just sent them an email.

I've had them provide quotes on three projects, and had them work on two different projects. All of them were websites. I think the first two were hard coded in HTML5. I'm not sure whether they used WordPress or HTML5 for the others.

How did you come to work with Program-Ace?

They were referred to me by the president of a high-end 3-D modeling group.

Could you provide a sense of the size of this initiative in financial terms?

I don't know exactly what I've paid them to date because I do a lot of projects all the time. I would guess the projects were roughly $3,000 each. Maybe they reached into $6,000 or $8,000 range.

What is the status of this engagement?

The most recent project with them was completed maybe a year or two ago [2014].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Program-Ace built corporate sites, so there's no real quantitative data that I can give that'd make sense. We just needed to create a corporate presence, so there are no numbers behind that.

The clients were very happy with their sites overall. The technical execution was excellent. I was very pleased that they were more prone to understanding aesthetics and design factors than most people. Generally, when you get programmers, they do not have aesthetic comprehension. Most don't understand design and they just throw stuff together that they think look good. Program-Ace, however, did just what we needed.

How did Program-Ace perform from a project management standpoint?

These guys are very detailed. Program-Ace delivers on time and within budget. They do have an awful lot of legal paperwork because they're in Ukraine, and there are a lot of levels of bureaucracy. The benefit of them being in Ukraine, however, is their competitive pricing.

What distinguishes Program-Ace from other providers?

The positives are that they do an excellent job, and they're very nice people to work with. Their English is amazingly good, and their prices are quite reasonable. All those factors lead them to be someone you want to choose. They're very good at what they do. I don't believe there's any challenges technically that they could not overcome or deliver for you. They do a good job, they do it on time, and they do it on budget.

In hindsight, are there areas in which they could improve, or things you might do differently?

They do have a heavy amount of paperwork – legal stuff that you have to keep signing. Aside from that, they have very good project management approach. Their customer service people are very nice, but when it comes to pulling the trigger, sometimes they don't work fast enough to get the job done. They didn't get the last job I offered them because we had to have it done in a week and they wanted 30 days, so they lost it. On the other projects, time wasn't an issue. It wasn't even brought up, and they did it in fine time – no issue at all.

What advice, if any, would you give a future client of theirs?

I would recommend them without hesitation. I'm happy to use them again for all kinds of things. I think they have a lot of skill, a lot of talent. The people are nice and they speak excellent English, which is huge when you're dealing with an offshore company. The only thing that I would be watching out for would be the amount of paperwork involved and their delivery time. It might have been just that one instance that I had those issues. They're a very good vendor.

BACKGROUND

Please describe your company and position.

I am the Marketind Director of Pinnacle Financial Strategies

Describe what your company does in a single sentence.

We are a fintech company that offers retail banking solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Program-Ace to accomplish?

• Create an educational game for account holders.

SOLUTION

How did you find Program-Ace?

Online Search

Why did you select Program-Ace over others?

Pricing fit our budget

How many teammates from Program-Ace were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Program Ace was tasked with taking our content and creating an educational course with quizzes for our clients. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A finished, functional learning course. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive and guided us through the entire process. This was our first time ever doing a project like this so we need a lot of help. 

What was your primary form of communication with Program-Ace?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with the quality of the design, the expertise of the entire staff, and the amazing customer service. 

Are there any areas for improvement or something Program-Ace could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

Tailor Tech is modernizing the custom textile industry by building a digital ecosystem (ERP, CRM, 3D) that connects all stakeholders, streamlines communication, and reduces the impact of errors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program-Ace?

We hired Program-Ace to build our 3D configurator, which is one of the key solutions for our ecosystem.

SOLUTION

What was the scope of their involvement?

Program-Ace is developing our 3D configurator using Unreal Engine 5. Their work includes real-time garment visualization, customization options (fabric, color, cut), and integration with our order system. The beta version was delivered in March 2025, with the final delivery planned for September 2025. 

For the beta version, the team has included real-time product configuration and the integration of our own 3D garment models into the tool. 

What is the team composition?

We work with 6–8 teammates from Program-Ace.

How did you come to work with Program-Ace?

We found Program-Ace through an online search. We chose them because they had more than 30 years in the industry, multiple certifications, and a vast portfolio of clients. Additionally, our first contact with them was great.

What is the status of this engagement?

We started working together in January 2025, and the engagement is ongoing. The team will deliver the V1 in September 2025, but we will continue working with them for the next versions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The beta version that Program-Ace delivered was a great tool for Vivatech 2025. We got great leads by being able to demonstrate our product. For instance, we got at least two big factories in Europe, a contact with the government of Morocco, and multiple partners. Overall, this has been a really big leap for us. 

For context, we’ll be able to begin implementing in Morocco, we’re in discussions with one of the biggest factories in Europe to sell our ecosystem, and we’re working to add partners to our offer. 

How did Program-Ace perform from a project management standpoint?

Program-Ace’s project management is more than necessary. They literally worked around the clock to deliver the beta version on time because it was a tight schedule. Moreover, their communication is as clear as it can get. We communicate via Teams.

What did you find most impressive about them?

We’ve co-developed the solution with Program-Ace, and we’re well integrated. Most importantly, they love working on our project, and they understand it very well. 

Are there any areas they could improve?

The only problems we’ve had have been on our side because we’ve been lacking time.

BACKGROUND

Introduce your business and what you do there.

I'm a senior manager of communications, programs, and platforms at a retail company. Our brands inspire authentic self-expression through our products and experiences, moving people, communities, and fashion forward.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program-Ace?

We needed help developing a 3D drill simulation to reinforce key response actions for active threat scenarios in retail, distribution, and office environments.

SOLUTION

What was the scope of work done?

Program-Ace has developed a 3D drill simulation to reinforce key response actions for active threat scenarios in retail, distribution, and office environments. The simulation was built from scratch and was capable of integration with our internal LMS and providing actionable data based on user results. The team sourced and developed all assets, environments, project plans, cost structure, implementation and integration, and localization. Program-Ace also presented options, structure, framework, and guidance.

What is the team composition?

We have 5–6 teammates from Program-Ace, including an incredible project manager and analyst.

How did you come to work with Program-Ace?

We found Program-Ace through an online search for 3D and VR content creators. Their website addressed their capabilities and skillsets while highlighting the potential to explore industry-leading opportunities. We met with several vendors, and very few of them met our expectations. The team at Program-Ace confirmed our decision.

What is the status of this engagement?

Initial interactions began in 2023 to scope the project and work through sourcing, legal, infosec, and tech partners. The build began in 2024, and implementation occurred at the beginning of the year. The project is ongoing as we make enhancements and localize the experience for global accessibility.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen success through user experience surveys, UAT outcomes, and behavioral-based changes. Users have reported ease of navigation, relevance and impact of the simulation, and confidence to respond to critical incidents based on the simulation (before/after).

Users were surprised and delighted by this industry-leading simulation. They asked for improved accessibility through translations and additional scenarios to be added and expand the simulation. Users who infrequently play mobile or desktop games took additional time to navigate the simulation. Overall sentiment was incredibly positive.

How did Program-Ace perform from a project management standpoint?

Project management is a strength for the team at Program-Ace. Most delays were due to our team not having the capabilities or skillsets required to hurdle technology integration. Program-Ace identified obstacles while also learning with us. We primarily communicate via email and Zoom.

What did you find most impressive about them?

Program-Ace's capabilities across a broad range of development and design tools and cost-effective solutions for complex issues are impressive. The team took the time to understand our goals in a space that was unknown to them previously.

Are there any areas they could improve?

The only recommendation would be to advise on "better-if" solutions. This was our first time engaging with a vendor to complete this type of work, and creative direction would have been helpful. However, our budget was limited, and I believe the team was respectful of our financial limitations and did not recommend solutions that were outside of our budget at the time.

BACKGROUND

Please describe your company and position.

I am the Director of a VR software company

Describe what your company does in a single sentence.

We create virtual reality environments for training

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Program-Ace to accomplish?

• Replicate an interior from a room scan.

SOLUTION

How did you find Program-Ace?

Online Search

Why did you select Program-Ace over others?

High ratings

How many teammates from Program-Ace were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Recreate an environment from a 3D scan suitable to import into Unreal engine 4.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Realistic quality and delivered on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very good

What was your primary form of communication with Program-Ace?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They showed great attention to detail.

Are there any areas for improvement or something Program-Ace could have done differently?

none

BACKGROUND

Please describe your company and position.

I am an executive at a software company

Describe what your company does in a single sentence.

Providing computer based training and management platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Program-Ace to accomplish?

• Unity3D to WebGL conversion for computer based training

SOLUTION

How did you find Program-Ace?

Online Search

Why did you select Program-Ace over others?

• High ratings
• Relevant experience

How many teammates from Program-Ace were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Converting an existing Unity3D project to WebGL.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are able to migrate customers from desktop application to web browser.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They prioritized effective communication, understood our needs, and ensured the project's success.

What was your primary form of communication with Program-Ace?

Virtual Meeting

What did you find most impressive or unique about this company?

They pay attention to detail and provide thorough QA services to guarantee optimal performance across various platforms and devices. Their focus on quality ensures that the end product meets industry standards and client expectations.

Are there any areas for improvement or something Program-Ace could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a company that makes videogames that teach cybersecurity skills.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Program-Ace?

Unity development and game design.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for an offshore firm that could provide Unity devs. The interviews with the devs and the interactions with the account manager, Kasenya, were the deciding factors.

Describe the project in detail and walk through the stages of the project.

The devs worked with our lead dev to develop various parts of the game. They specialized in different areas but all worked together very well.

How many resources from the vendor's team worked with you, and what were their positions?

3 devs total, all senior developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They enabled us to meet our feature development milestones on time and add new features that we had not planned for the fiscal year, so 12 months in advance of expected delivery.

How effective was the workflow between your team and theirs?

The interactions between our team and Program Ace are excellent. They're extremely responsive and dedicated to the project.

What did you find most impressive or unique about this company?

I wasn't expecting senior developers with the level of capability for the price that was charged. The quality of their work is exceptional.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am the Project Lead from the agency hired to complete the work.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Program-Ace, and what were your goals?

We required a Unity developer to assist join our project in order to complete the project on time. Program-Ace were extremely efficient and professional in finding an excellent candidate for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked with them on previous projects as they have helped in finding us suitable developers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We created an app for a large multi-national company which aimed at incentivising and rewarding children for partaking in physical activities.

How many resources from the vendor's team worked with you, and what were their positions?

We hired one Unity frontend developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Unfortunately the app development was paused due to financial constraints from the client.

Describe their project management style, including communication tools and timeliness.

We ran the project in a standard 2-week sprint method, including twice-daily stand ups, retro's, backlog refinement and sprint planning sessions over the course of the project timeline.

What did you find most impressive or unique about this company?

Program-Ace were (and have continue to be) extremely efficient in finding high-level candidates which excel far above any other company I have tried to work with.

Are there any areas for improvement or something they could have done differently?

None. They're the best recruitment firm I've worked with in my entire career so far.

BACKGROUND

Please describe your company and your position there.

Flight School Mobile - Games developer. Head of Mobile.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Program-Ace?

Multiple mobile game projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

Knew of them for at least of a year. Once opportunity was available, evaluated their technical talent, and overall structure to support our projects. All seemed very high quality.

Describe the project in detail and walk through the stages of the project.

Mobile casual game. Match3. Needed programmer to work with our team's head of programming. Solid knowledge of Unity platform. Working on various game features, and then support for fixing bugs, and polish on game's performance.

How many resources from the vendor's team worked with you, and what were their positions?

1 programmer currently.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Working on game performance currently; however, Progarm-Ace's programer support was ciritcal in meeting key deadlines for the game.

How effective was the workflow between your team and theirs?

Solid overall. Communication and overall process has been a non issue. Other than managing time zones, there has not been any key items to worry about.

What did you find most impressive or unique about this company?

Communication has been top-notch, and our overall pipeline and process have not been of any hindrance. Allowing everyone on the team to focus on tasks at hand.

Are there any areas for improvement or something they could have done differently?

No issues.