AR/VR, Games, Virtual Training and 3D Development

Program-Ace is a successful, time-proven, and innovation-oriented IT company with more than 25 years’ experience. Since 1992, our team of experienced developers and artists have completed over 800 projects in different fields.

Program-Ace core services are:

  • Virtual reality development
  • Mixed and Augmented reality development
  • Cross-platform development
  • Mobile app development
  • Game development
  • 2D art, 3D modeling, and animation

We have broad experience in creating various types of applications:

  • Virtual training and simulation
  • Interactive 3D solutions
  • Product configurators
  • Mobile applications
  • VR, AR, and mixed reality solutions

Our areas of key technical expertise:

  • Unity development
  • Xamarin
  • Unreal Engine
  • .NET
  • Java
  • Frontend web technologies (JavaScript, Angular.js, React.js)

Awards and recognition:

  • TOP 3 Virtual and Augmented Reality Developers 2017 (Clutch)
  • the Best of Global Outsourcing 100 companies 2018 (IAOP)
  • Unity Certified Developers
  • Top 1000 B2B Companies around the world
  • Top 15 Web & Software Developers of Ukraine 2015 (Clutch)
 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
1992
Show all +
Kharkiv, Ukraine
headquarters
other locations
  • Berlin
    Berlin, BE 10115
    Germany
  • Stockholm
    Stockholm, ST 10465
    Sweden

Portfolio

Key clients: 

Wargaming, GSN Games, Namco, Pixomondo, Magrabi Optical, Hopster, Magrabi, Digimation, Miivies, ValuSoft Cosmi, Kalypso Media, Kuju Entertainment.

Hexagonium Image

Hexagonium

Hexagonium is a mobile MMO video game that uses elements of both turn-based and real-time strategies.

https://program-ace.com/portfolio/case-studies/hexagonium

Trivia Hero Image

Trivia Hero

Program-Ace rebranded and redesigned a famous iOS Trivia game to help attract new players, increase user retention, and generate more revenue.

The game was created by a team of three developers, one QA engineer, one UI/UX designer, ​and one artist. The development took four months.

View the full case study

Cricket Manager Image

Cricket Manager

Cricket Manager is a sports simulation game that offers in-depth control of tactics, finances, and backroom management. The game was created completely full-cycle by the team at Program-Ace.

https://program-ace.com/portfolio/case-studies/cricket-manager

Fruit Procurement App Image

Fruit Procurement App

Program-Ace implemented effective gamification mechanics to help the biggest European fresh fruit exporter establish beneficial relationships with suppliers. Fruit Procurement App that is primarily designed for iOS and Android was developed by a team of one UI/UX designer, a full-stack developer, and a QA specialist. It took one month for our team to deliver and distribute the solution.
Farm Management System Image

Farm Management System

Program-Ace implements gamification to provide ultimate employee engagement for a task management system for a large Ukrainian farm

The Farm Management System application for iOS and Android was created by a team of a UI/UX designer, one full-stack developer, and a QA specialist. It took one month to deliver and distribute the solution at one of Ukraine's largest farms.

Program-Ace facilitates the government initiative to reduce littering with a gamified solution as a support and motivation for in-school educational programs.

The team of one game designer, two 2D artists, one animator, one sound effects artist, and one developer finished the above-mentioned scope of work in 3 months.

View the

full case study
Virtual Car Configurator Image

Virtual Car Configurator

Program-Ace developed a web product configurator  which turned into a whole platform. 

It was the real challenge for our team because the product needed to be flexible enough to ensure high scalability, an opportunity of adding new functionality and content as the new products come out.

The configurator’s development took 3 months. This work involved a team of three developers and one UI/UX designer. The tech stack

included HTML5, CSS, Angular, Node.js, MySQL, JSON.

View case study

Hopster's Alphabet Hotel Image

Hopster's Alphabet Hotel

A mobile application with gamification that introduces children to the letters and sounds of the English alphabet, developed for Hopster, a leading interactive television (TV) and e-learning company for preschoolers.

View case study

FurnitARe: Augmented Reality Furniture

Program-Ace has created a cross-platform augmented reality application for iOS and Android using ARKit & ARCore technologies. With the power of the Unity engine and our creative team of VR/AR developers and 3D artists, we managed to create a robust, free product for the interior design industry.

From a technological standpoint, the AR markerless solution has opened a new door for surface detection and recognition

which not only allows to navigate within the real environment much easier but also provides unlimited uploading of 3D models. It took one product manager, UX/UI artist, 3D modeler, two augmented reality Unity developers, and one QA specialist to complete the application.

View case study

Wheel Replacement Training Image

Wheel Replacement Training

An interactive virtual training application developed for augmented reality and mixed reality (Microsoft Hololens) and designed to teach people how to change a flat tire.

View the case study

Archy the Rabbit Image

Archy the Rabbit

An interactive AR app for children that features an adorable rabbit. The application has been developed both, for mobile devices (markerless and marker-rich AR technologies) and for Microsoft Hololens.

View case study

Mirinda VR Image

Mirinda VR

Mirinda VR is an immersive desktop application with gamification features for Oculus Rift that uses virtual reality technology.

View case study

Magrabi VR Store Image

Magrabi VR Store

Magrabi Optical's VR store app with an immersive virtual retail experience for Google Cardboard.

View case study

VR Hotel Image

VR Hotel

A virtual reality application that introduces an innovative approach to virtual tours by creating a realistic hotel simulation that uses HTC Vive controllers to customize the environment around the user.

View case study

King of Juice Image

King of Juice

King of Juice is a casual arcade-style game in which players, faced with an onslaught of fruit, must correctly sort them to make juice.

https://program-ace.com/portfolio/case-studies/king-of-juice

Room Configurator Image

Room Configurator

A new HTML5 product configurator that helps potential buyers immediately visualize how selected wood panels for floor, wall, and ceiling will look in their interior.

https://program-ace.com/portfolio/case-studies/room-configurator

Rome Slot Machine Image

Rome Slot Machine

Rome Slot Machine is a high-resolution demonstration that was designed to showcase our capabilities and technical expertise in the creation of online slot machines.

See demo

Platforms: Web

Technologies: Cocos2d-JS, PHP

MilitAR Augmented Reality Image

MilitAR Augmented Reality

MilitAR is an amazing augmented reality application which enables smartphone and tablet users to look at beautiful and detailed 3D models of militar objects.

Platforms: iOS,

Android

Technologies: Unity, C#, Vuforia

More about our AR development services

Wheel Replacament Training Image

Wheel Replacament Training

Augmented reality app providing a unique experience for graphic-rich and interactive virtual training. It enables learning and enhancing one's skills in an important aspect of truck maintenance.

Platforms: iOS,

Android

Technologies: Unity, C#, Vuforia

More on our AR development services

ARchy Augmented Reality App Image

ARchy Augmented Reality App

ARchy is an impressive AR application where an adorable rabbit is introducing children to an interesting world of augmented reality.

Platforms: iOS,

Android, Microsoft Hololens

Technologies: Unity, C#, Vuforia

More on our AR development expertise

Oil Platform Simulator Image

Oil Platform Simulator

Created in partnership between industrial subject matter experts and IT specialists, based on proprietary Ace3D Engine, Oil Platform Simulator is a highly customized product, which can be easily adjusted to the needs and peculiarity of each company or training course. Our company is ready to develop custom solutions for needs of your company.

For more detailed information please visit our website

Wizzard Race Mobile Game Image

Wizzard Race Mobile Game

Wizzard Race is a 3D runner game for mobile that is set in a magic fantasy world, on the race track near an old castle where wizards have to compete with their opponents in a magic race on broomsticks.

Platforms: iOS, Android

Technologies: Unity, C#

iQU Affiliate System Image

iQU Affiliate System

In 2010 Program-Ace Company had a great opportunity to work with iQU – a famous game marketing agency for creating affiliate platform. Program-Ace's well-versed team has successfully executed the following tasks:

• heavily loaded affiliate system that works 24x365 has been produced;

• tracking engine and extendable ad delivery engine that supports a variety of advertisement products have been

developed;

• various third-party systems intended for business automation have been integrated;

• agile-style development process that keeps the system in the 100% working state has been established.

If you want to receive more information regarding this project, please see our case study https://program-ace.com/portfolio/case-studies/iqu

DSA News Image

DSA News

Program-Ace team has developed absolutely new mobile application called "DSA news" using HTML5, PhoneGap, JS and CSS that can be easily uploaded into Android and iOS with support on both mobile and tablet devices. This application was specially created for making reading of news pleasant and easy on any mobile and tablet devices. 

By using this application you can easily navigate and read articles by categories from

original news portal, watch video, download PDF files and presentations, sign up for email alerts, share with the most liked articles on Facebook, Twitter, Email and others.

Please see our case study for more detailed information http://www.program-ace.com/portfolio/case-studies/dsa-news

Glock 19 Virtual Trainer Image

Glock 19 Virtual Trainer

Program-Ace and Digimation have jointly developed the "Glock 19 Virtual Trainer", delivering compelling virtual training for this popular pistol in an award-winning package. Key functions include loading and firing operations as well as assembly and disassembly instructions. Practice and test modes allow for interactive rehearsals of operations and validation of knowledge.

For more detailed information please visit our

Forge: Ymil’s Revenge. 2.5D MMO game Image

Forge: Ymil’s Revenge. 2.5D MMO game

Forge: Ymil’s Revenge is 2.5D online multiplayer action platformer in a distinct fantasy universe. It is a more casual version of FORGE: War playable on Steam, PC, Facebook, web browser, Playstation (PSN), Playstation Vita, Xbox (XBOX LIVE), iOS, Android including tablets, iPhones, and iPads. 

Program-Ace team ported the game from the first-person to third-person view mode and produced compelling 2.5D graphics that

ensures unforgettable gameplay experience. In Forge: Ymil’s Revenge we implemented multiple new features like an ability tree where each character can select 3 abilities and bring them into battle.

For more detailed information visit our case study  https://program-ace.com/portfolio/case-studies/forge-ymils-revenge

World of Boxes Mobile Game Image

World of Boxes Mobile Game

World of Boxes is an entertaining free-to-play arcade game for mobile. The goal of the game is to collect various boxes that fall from the top of the screen into lines and not to lose all lives.

Platforms: iOS,

Android

Technologies: Unity, C#, Git, Flurry SDK, Parse SDK

More about our mobile game development services 

 

Interactive High-End Architectural 3D Visualization Image

Interactive High-End Architectural 3D Visualization

The Ace3D Engine is an realtime 3D game/visualization engine, written in C++. Version 2.2 is a modern rendering engine making full use of cutting-edge technologies and effects: area shadows, soft particles, parallax mapping, advanced post effects, anisotropic and translucent shading, realtime refractions and dispersion.

Please visit 

3D Online Casino Image

3D Online Casino

Online Casino was developed by Program-Ace as the framework solution for the new generation of online gambling portals. It unites the potential of advanced client-server programming with the power of high-end 3D graphics. Additional information available at https://program-ace.com/portfolio/case-studies/3d-online-casino

Reviews

Sort by

Character Development for Gaming Company

“They conceptualize during the process and resolve issues we hadn't considered, without any added cost or complaint.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2019 - Ongoing
Project summary: 

Program-Ace filled a staffing gap and developed characters for a gaming company. Working from style guides to maintain an existing standard, they modeled, sculpted, animated, and textured their work.

The Reviewer
 
11-50 Employees
 
Milwaukee, Wisconsin
Colin Allman
Creative Director, No Studios LLC
 
Verified
The Review
Feedback summary: 

The collaboration is successful, and Program-Ace works at the same level as the internal artists. They maintain a high level of fidelity and are proactive with updates. They work quickly and make helpful suggestions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We were formally a gambling firm that splintered from another company. Now, we work on creative media and independent game development. I'm the creative director and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program-Ace?

A couple of our employees went on temporary leave. We wanted to fill that gap while matching the fidelity of the original designs. We decided to outsource to fill that need.

SOLUTION

What was the scope of their involvement?

We have a primary character in one of our games. They modeled, animated, and are currently texturing that character. They were given character turn arounds, narrative descriptions, style guides, and a tech document to work from. They conform well to all our standards. First, they sent a set of blocking, then advanced to more detailed sculpts. For the detailed sculpts, they use 3ds Max. They have some capacity in Maya, but they prefer Max. 

What is the team composition?

We work with one representative, but we receive updates from about four or five team members.

How did you come to work with Program-Ace?

We reached out to some of our contacts, and a few of them recommended Program-Ace. We also found them through a web search. They were one of the first companies we came across, and their portfolio demonstrated that they could cover a diverse style set. We had some small iterations with them before bringing them into larger projects.

How much have you invested with them?

At the moment, we've been invoiced for about $20,000, but the scope of the project is closer to $40,000-$50,000. Since we have a highly iterative process, we suggested opening an escrow account where we could disburse funds as the scope shifted or advanced.

What is the status of this engagement?

We started working together in May 2019, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their fidelity is very good, and they're on par with our senior artists. Due to importing, moving, and handling their assets, we only lose an hour or two as compared to our internal art team.

How did Program-Ace perform from a project management standpoint?

We started communicating through Skype, but they offered several tracking systems that we declined. As the collaboration becomes more diverse, we would recommend using a project management tool like Redmine or Trello for similar projects. They provide aggressive updates, but a tracking tool might help.

What did you find most impressive about them?

Their ability to match any style is impressive. They're also very tolerant to iterations. They conceptualize during the process and resolve issues we hadn't considered, without any added cost or complaint. They make suggestions for certain design goals and are very helpful.

Are there any areas they could improve?

We'd like to move to a consistent delivery platform. They currently work with distributed upload services or Skype, but that could be problematic in a larger project.

Do you have any advice for potential customers?

Their biggest strength is in their fidelity to design. Make sure the materials you give them are thoroughly prepared beforehand. They can work quickly and will adhere to references. Those materials will ultimately save you time.

5.0
Overall Score The difference in time zone is the only minor issue we face with them. They do very well.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Our deadlines were vague, but they escalate and work well with quick turnaround times.
  • 4.0 Cost
    Value / within estimates
    Their costs were higher than other options, but their market value and outputs are worthwhile.
  • 5.0 Quality
    Service & deliverables
    They work around design gaps to achieve a better deliverable.
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend them.

Backend & Frontend Dev Support for Online Casino Platform

"They’ve set themselves apart by learning our system and proving that they can handle our complexity."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Ongoing
Project summary: 

Program-Ace provides web and mobile app development support for a game company. Their work centers on maintaining and building a PHP and Node.js backend along with a frontend that uses Angular, HTML5, and CSS.

The Reviewer
 
11-50 Employees
 
Hamburg, Germany
Ralf Baumann
COO, WHOW Games GmbH
 
Verified
The Review
Feedback summary: 

Program-Ace has successfully integrated with the in-house development team and has earned more responsibility as the engagement has prospered. By quickly adapting to a sophisticated technology stack, they have helped to increase product quality and reduce an extensive task backlog.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the COO of Whow Games GmbH. We are a social casino that offers entertaining and money-making games.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program-Ace?

We have found it challenging to scale our team locally, so we engaged Program-Ace to provide outsourced development support.

SOLUTION

What was the scope of their involvement?

Program-Ace helps us with our core product—a social casino. At first, we primarily relied on them for maintenance. As we’ve grown in our partnership, we’ve expanded their role to include development.

They work alongside our in-house team to create vital features of our product—processes that sometimes take several months. Our casino has versions for Android, iOS, and a web application—which all use the same backend of PHP and Node.js. Their work also involves MySQL and MongoDB databases, along with Redis and Memcached for caching layouts. We also rely on Program-Ace to further develop our frontend features related to displaying content, animations, fonts, and so on. In doing so, we use Angular, HMTL5, and CSS. Additionally, we’ve decided to outsource our customer care. We tasked Program-Ace with coding that admin panel, which bundles multiple services and functionalities.

What is the team composition?

We have four full-stack developers and one test engineer at the moment. We’re in the process of adding two more people to their team.

How did you come to work with Program-Ace?

I met Program-Ace’s team at a conference, and I was confident enough from that interaction to select them for this work.

How much have you invested with them?

We’ve spent about €100,000 (approximately $112,200 USD) so far.

What is the status of this engagement?

Our collaboration began in October 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Program-Ace has simultaneously helped us cut down on our backlog of tasks while improving the quality of our product. Their involvement has allowed us to dedicate more time to expanding our product’s features.

How did Program-Ace perform from a project management standpoint?

We recently invited them to Hamburg for a kickoff on a set of tasks—a meeting that was productive for our teams. They have integrated well with our in-house staff.

What did you find most impressive about them?

We experienced various problems working with freelancers prior to finding Program-Ace. They’ve set themselves apart by learning our system and proving that they can handle our complexity. That’s impressive in itself.

 Are there any areas they could improve?

Each team went through a growing process as we learned to work with each other. They are our first external team, so we’ve had to do our homework in terms of documentation and onboarding, but we’re now to the point where we’re happy with our processes and workflows. The quality of communication can always improve on both sides, but overall, Program-Ace is doing a great job.

Do you have any advice for future clients of theirs?

It’s important to let the provider know what to expect in terms of speed and quality and how each element can be affected by the other.

We have found it valuable to meet in person when we can. Those meetings have made it seem like we’re no longer working with strangers. We can put faces to the names, and we’re working more as a team.

Additionally, I would advise future clients to invest in high-quality communication technologies. We made the mistake in the first week together of using tools with poor connectivity, which became frustrating for both sides.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Both sides share responsibility in making sure deadlines are met.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Visual Interface for Automobile Configurator

"If they’re given templates, guidelines, and working methods, it will go very well."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2018 - Ongoing
Project summary: 

Program-Ace ramped up the development capacity of the company, assisting with programming for regular and VR applications. This includes adapting 3D objects for mobile app display and much more.

The Reviewer
 
51-200 Employees
 
Gothenburg, Sweden
Business Developer, Digital Product Company
 
Verified
The Review
Feedback summary: 

Their talented and well-organized team has been a great asset, especially for handling work during peak times without actually having to hire internal resources. Program-Ace is frequently in contact and provides their input when they think they have a better solution for the company.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a business developer and project manager for a digital product company. We’re a configurator for large companies and work on helping businesses communicate their products digitally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program-Ace?

We needed extra hands to be able to deliver a project on time that we were tasked with.

SOLUTION

What was the scope of their involvement?

The case we started with was a configurator for automobile buses. Program-Ace helped us produce a system that contains images and a visual interface. We gave them the images and the structure that we wanted to be implemented. They handled the programming and the logic behind everything.

Furthermore, we’ve extended our partnership to more than programming. They assist with all of our regular and VR apps as well. The 3D objects that are shown in our applications need to be modified to be able to be shown on a mobile device. Their programmers have helped us reduce the complexity of the models so that they can be easily implemented.

What is the team composition?

We’ve dealt with a project manager and four programmers.

How did you come to work with Program-Ace?

We heard about them through a colleague of mine. They initially flew over and came to our office.

What is the status of this engagement?

We began working with them in April 2018, and the collaboration is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has had a positive impact on our business. They’re efficient, skilled, and have helped us tremendously during peak periods by extending our business without us having to hire more people.

How did Program-Ace perform from a project management standpoint?

I’m satisfied with project management from their side. They work with an agile methodology, and we use Slack to communicate and have sprint sessions. We are in contact often, sometimes as often as three times a day but no less than three times a week.

What did you find most impressive about them?

They’re able to come up with solutions different than the ones we provide them if they think theirs is better, which is something I appreciate. Though, if we need to do something in a certain way, it isn’t a problem. I appreciate this exchange of information, which shows that they aren’t just a supplier but rather want to help us improve our work methods and pipeline.

Are there any areas they could improve?

The only downside has been keeping up with the deadline, as they tend to lag a little bit. We’re in Sweden and they’re in Ukraine, so we both have different working styles, but we’ve come to learn each other’s ways.

There’s also a lack of information from their side, and we would like them to step it up a little bit and act more as a partner.

Do you have any advice for potential customers?

Be clear about project needs and supply them with enough information so that they can actually deliver. If they’re given templates, guidelines, and working methods, it will go very well.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    The main issue has been the culture difference between the different countries.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They are very talented in what they do.
  • 5.0 NPS
    Willing to refer
    Based on the knowledge we have and the success of our projects together, I would certainly recommend them.

Gamification & Dev for Healthcare IT startup

“Their employees demonstrate a top-notch work ethic.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2018 - Ongoing
Project summary: 

Program-Ace is developing a healthcare application for iOS and Android. After a thorough ideation process, they’re integrating gamification elements into the UI/UX design to facilitate user participation.

The Reviewer
 
1-10 Employees
 
New York, New York
Founder, Healthcare Startup
 
Verified
The Review
Feedback summary: 

Program-Ace consistently completes polished deliverables within established deadlines. Their team of designers and developers work hard to produce creative solutions. They’ll iterate through multiple builds in an effort to deliver the best platform possible. They’re valuable assets to any project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a healthcare startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program-Ace?

I needed a development firm to build a healthcare app that engages users through gamification elements.

SOLUTION

What was the scope of their involvement?

The initial scope of the project involved brainstorming ideas to introduce gamification elements within a healthcare platform. Program-Ace accomplished this quickly, so we then moved on to the next stage of the engagement. Specifically, providing detail and business requirement documents for the entire application. Once that concluded as well, they started developing a unique module within the overall system. We’re building the app for iOS and Android. Program-Ace was helpful in figuring out how to use gamification methods that encourage patients to be involved with their healthcare plans.

What is the team composition?

The team size has varied throughout the project, but we’ve always had the same project manager. They’ve allocated a design team and a development team.

How did you come to work with Program-Ace?

I got their name from a friend who’d been considering the company but hadn’t yet worked on any projects with them.

What is the status of this engagement?

I started working with Program-Ace in May 2018. They’re still working on our main application.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can’t speak too much about Program-Ace’s development capabilities, because we just started a couple of weeks ago. However, they produce innovative and unique designs. They’re capable of working with clients that like to go outside the box. They’ve been easy to work with so far, and I’ve recommended them to some friends who are looking to create something similar. I wouldn’t have done that if I felt they couldn’t deliver.

How did Program-Ace perform from a project management standpoint?

Their employees demonstrate a top-notch work ethic. However, their project methodology and organization tools are average. They use Gantt charts and Jira to manage tasks and schedule deliverables. I’ve worked with companies that had more sophisticated processes in place. To be fair, I don’t expect that to impede the eventual delivery.

What did you find most impressive about them?

I’ve been in this field for 20 years and have worked with a multitude of service providers throughout my career. Program-Ace has shown they’re capable of delivering high-quality work. Their deliverables have been excellent thus far.

Are there any areas they could improve?

It’s more of an observation, but they could improve their project management tools and overall work methodology.

Do you have any advice for future clients of theirs?

It’s important to break down each assignment into smaller tasks. That way, the two parties will learn how to collaborate. Even if there’s a misunderstanding, it’ll be on a much smaller scale. That’s the general advice I’d give to anyone working with a new outsourcing company.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Unity Programming & Dev. for Gaming Application

“I’m satisfied with them and the quality."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Ongoing
Project summary: 

Program-Ace supplemented internal web development staff in migrating a game from Flash and ActionScript into Unity. Now, they assist in the development of new game features.

The Reviewer
 
201-500 Employees
 
Hamburg, Germany
Jan Ole Schümann
Team Lead, Bigpoint
 
Verified
The Review
Feedback summary: 

The upgrade Program-Ace implemented boosted platform performance significantly. Their team’s day-to-day engagement with the project and internal staff helped expedite delivery and fostered a productive teaching relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Bigpoint is a gaming company based in Hamburg, Germany, and we mostly do browser games. I’m the frontend lead developer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program-Ace?

We were short on developers and needed our game to be transferred from Flash to Unity.

SOLUTION

What was the scope of their involvement?

We already had a live working game that we gave to them as a blueprint for how it should look. They developed it in Unity, which is a technology and game engine. We also had them write C# code, then take our existing ActionScript code and rewrite it in Unity.

They're now helping out with new features for the game.

What is the team composition?

We had one senior developer and two associate developers working on the core features. Once the core features were completed, we scaled it down to two developers. There’s also a project manager.

How did you come to work with Program-Ace?

Our CTO knew them and gave their contact to me. We looked at other companies, but they seemed like a serious business. We interviewed some of their programmers to make sure they knew what they were doing and found them to be competent. Their prices are industry average and they deliver good quality.

How much have you invested with them?

110,000 euros [$136,000 USD].

What is the status of this engagement?

We started working together in August 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m satisfied with them and the quality. Everything works well.

How did Program-Ace perform from a project management standpoint?

Having a developer of theirs onsite for two weeks to train really helped establish a good working relationship. We have direct contact with the developers and if there are any problems, they have a project manager who is very helpful and responds very quickly. We use Kanban to manage the project.

What did you find most impressive about them?

They adopted the game’s features so they better fit the Unity technology. That was great because it gives better performance.

Are there any areas they could improve?

Everything is okay.

Do you have any advice for potential customers?

For us, it was really helpful to have someone on site to get the product started. Once they were trained, they could instruct the other programmers.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They really try to match our timelines. Sometimes problems arise, but we’re able to work them out.
  • 4.0 Cost
    Value / within estimates
    They have industry standard costs.
  • 5.0 Quality
    Service & deliverables
    They did very well.
  • 5.0 NPS
    Willing to refer
    I’d recommend them to other companies.

App Prototype for 3D Virtual Dressing Room Platform

“After showing the app to an important potential partner, he was sold on the product immediately.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - Apr. 2018
Project summary: 

Program Ace designed and developed a prototype website and iOS app that incorporated 3-D technology, providing four requested iterations.

The Reviewer
 
1-10 Employees
 
Israel
Co-Founder, FashionTek
 
Verified
The Review
Feedback summary: 

Program Ace delivered a prototype that surpassed expectations for a very competitive price in a relatively short timeframe. The app has already sparked the interest of important potential partners. In addition to competitive prices, their responsiveness and creative input sets them apart. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder and CEO of FashionTek, a service offering a 3-D virtual dressing room for online e-commerce retailers. Our technology allows people to essentially try on clothing virtually before purchasing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program Ace?

We were looking for an app developer that could help us build a prototype that demonstrated our vision.

SOLUTION

What was the scope of their involvement?

Program Ace created the tech specifications and wireframe for our app based on our ideas, using Unity. They provided four iterations and made the app available for iOS, as well as on an online platform. The app includes a manikin feature that can be swiveled around 360 degrees.

What is the team composition?

I mainly interact with our account manager and a few project managers.

How did you come to work with Program Ace?

Our internal 3-D tech lead has some experience working with developers, so he helped us find Program Ace. He'd worked with them in the past and was happy with their work. Other colleagues of his also reported positive feedback from their experiences with their team. For our budget, we were most impressed by Program Ace. 

How much have you invested with them?

We've invested around $45,000 or more.

What is the status of this engagement?

We signed a contract with Program Ace in December 2017 and the product is expected to be completed shortly [in April 2018].

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I've received tremendously positive feedback from the few people I've shared some of the results with. After showing the app to an important potential partner, he was sold on the product immediately.

The prototype exceeds our expectations, especially considering the relatively small investment and quick turnaround. We can only imagine what more time and money will allow us to accomplish when we're ready.

How did Program Ace perform from a project management standpoint?

Program Ace has overdelivered on their promises and has been very proactive throughout the engagement. Any time we suggested changes, their team has been professional, receptive, and quick to turn them around, communicating to us mostly through email, Skype, and Trello.

They're responsive and don't hesitate to ask us any questions when they need more information. We're so impressed by their work that we might actually be building another project with them in the near future.

What did you find most impressive about them?

I appreciate the level of creative agency they've taken with us, suggesting several elements we didn't specifically ask for but are glad they've incorporated. They really brought our product to life and used their own ingenuity to make it a better product than what we were expecting.

Are there any areas they could improve?

No. They've surpassed our expectations.

Do you have any advice for potential customers?

Be prepared with as detailed of a plan and vision as possible to make the discovery and design phase easier.

5.0
Overall Score We're so impressed by them that they'll be the first company we call for further development.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They stayed on schedule even as internal challenges arose.
  • 5.0 Cost
    Value / within estimates
    They're the most competitively priced vendor we could find.
  • 5.0 Quality
    Service & deliverables
    The quality of their work is phenomenal.
  • 5.0 NPS
    Willing to refer

Custom Game Dev for Hospitality Company

“They really blew us away with the quality of their art and animation.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Sept. 2017
Project summary: 

Providing outsourced design for a mobile game, Program-Ace developed the majority of the game’s artwork for both Android and iOS versions.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Former Senior Producer, Hopster
 
Verified
The Review
Feedback summary: 

Program-Ace’s high-quality, creative artwork and animations integrated well with the design of existing games in the app. They were available and responsive, engaging with the client’s full design team and communicating well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the senior producer at Hopster. The company provides a video streaming, on-demand app for preschool kids to watch their favorite shows and play some educational games.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program-Ace?

We needed mobile development experts who could deliver a new game for our mobile app. We already had a variety of games that we had built ourselves internally. We wanted to outsource so that our internal team could focus their efforts on specific features.

SOLUTION

What was the scope of their involvement?

They did the majority of the artwork for the whole game, including animations. We would go back and forth, giving feedback on prototypes that they shared. We had strict guidelines that they followed. They got the feel of what we were looking for quite quickly. At times, they came up with great designs for different screens with little guidance.

We started with Android but moved quickly to iOS as we needed to release the game on both simultaneously. We tried to keep them moving in tandem during development. It was a challenge to meet the standards on both.

What is the team composition?

I had a project manager who was my primary contact. We also worked with a lead developer.

How did you come to work with Program-Ace?

We were searching for a vendor that understood our brand and messaging, and had potentially worked on kids’ games before. This was the first time I was finding my own team. I scanned globally online and via personal contacts in the industry. I had a list of 20 vendors.

We had initial conversations with Program-Ace to talk about the kind of team I needed, the kinds of technology they use and, eventually, the costs. Our app has a high-quality bar so quality was our first criteria, with cost second.

They suggested the people that we'd be working with and sent sample designs and code. We assessed these against our own standards.

What is the status of this engagement?

They worked with us from July to September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The game has gone live. We were very impressed by the quality of their artwork. In terms of code, the game is small in that there aren’t many screens, but the screens are packed with images. They really blew us away with the quality of their art and animation. The games are limited in their number of megatypes and the animations have to fit into the game. They managed to do it and came up with some really wacky animations that made us laugh in the office. It was all very well done. We’re hoping to work with them again in the future.

How did Program-Ace perform from a project management standpoint?

They stayed on time and on budget. Those were possible because we checked in very regularly. We had a fortnightly video call with the team. It was helpful to associate faces with those working on the project.

They collaborated closely with us. I use an agile framework with two-week sprints. I would determine with the Program-Ace project manager what we needed to deliver at the end of each sprint. The lead developer was always open to questions. Our design team was also available to them. I made sure that our creative director and lead designer provided feedback and sign-off on art and design.

We communicated via Slack most of the time. We also used Jira for project management.

What did you find most impressive about them?

Really good communication skills. It's never easy to work externally and it doesn't work for everybody. But they were willing communicators. They were always online first thing in the morning and available the whole day. You can't build anything, especially a game, if you don't communicate properly. Their communication is the reason it went so well.

Are there any areas they could improve?

If they had spent more time studying our guidelines, we may have been
able to speed things up. For example, we have a distinct color palette which needs to come from our guides; you can’t find it online and match it. I would suggest that they align more closely to the design principles of the company their working with.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES

    Schedule was good overall.

  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables

    At times, we had quite a bit of back and forth on the art.

  • 5.0 NPS
    Willing to refer

    They would be the first to come to mind if someone asked me for a recommendation.

Programming for 3D Defense Training Company

"I find these guys to be really talented. They keep up with the quality of work we demand."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2002 - Ongoing
Project summary: 

Program-Ace works with a 3D defense training and simulation firm to develop modeling and animation for their projects. Program-Ace develops desktop and mobile applications for the clients of the firm.

The Reviewer
 
11-50 Employees
 
Orlando, Florida
David Avgikos
CEO, Digimation
 
Verified
The Review
Feedback summary: 

Despite the firm's high expectations for quality software development, Program-Ace delivers on all ancillary projects that are assigned to them. Their 3D design work is second-to-none, and their versatility with game development sets them apart from their competitors.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Digimation offers defense training and simulation. We’ve been in business for 25 years. I’m the owner. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program-Ace?

The reason we first reached out to Program-Ace was because of a bandwidth issue. We have resources internally that do similar work, but when they get too busy, we augment our team with outside contractors. 

SOLUTION

What was the scope of their involvement?

Program-Ace helps us with programming and generic 3D modeling and animation. On the programming side, the projects they’ve done revolve around the Unity game engine. They have created projects for us that have been desktop and iPad training apps. For example, if you’re a worker and go out in the field and a pump is broken down, you can bring an iPad and find that pump. The app will tell you everything you need to know in full 3D to help you fix it.

We’ve done numerous projects with them on the 3D side, and generally these revolve around defense. Maybe we’re showing how the latest plane radar works, a battlefield scenario, or something else in 3D. They work with our 3D artists to create the models and animation that go into these presentations. The end products are generally Unity 3D, which is a game engine with C+ or C# code writing. They have not provided any strategy or marketing.

If it’s a small project, we communicate with the resource who is doing the work. If it’s a larger project, Program-Ace assigns a program manager who we communicate with. We’re working with Denis [Director of Cross-Platform Development at Program-Ace] right now; he’s really good. We communicate through email and Skype. On the Skype calls, it’s not unusual to have the program manager and one of the developers. We give Program-Ace written specs of what we need, and they assign the right resources to the project. They’ve hired resources outside of their own company if we need someone with a specialized skill set. I leave those decisions up to them.

How did you come to work with Program-Ace?

We started working with them about 15 years ago. I think I found them through my own research. We work with a lot of overseas companies, so I had a good idea of who the good players were. Over the course of time, we’ve dropped the other teams we were using in favor of Program-Ace, which gives you an idea of what we think about them.

How much have you invested with Program-Ace?

If we’re doing a programming job, the programmers might be $28 an hour, whereas the people who test the code might be $20 an hour. In general, we’re paying less than $30 per hour, if you take an average of everything together.

What is the status of this engagement?

We started working with them around 2002, and the work is ongoing. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Our claim to fame is that the stuff that we do is higher-end. We started our business writing software for movie effects and game companies, so it’s a higher-end type of graphics and development. We have high expectations of the partners we work with. That’s why a few of the companies that we’ve worked with have fallen off the radar because they couldn’t keep up with the quality demands we have. Program-Ace has been able to keep up. A lot of companies offer programming and 3D services; some of them are really talented, and some are just mediocre. I find these guys to be really talented. They keep up with the quality of work we demand.

How did Program-Ace perform from a project management standpoint?

We’ve had some hiccups over time in project management primarily. I find this is true for all international companies that we work with. Many of the firms’ project management skills are not always the best. In the early years, we had some issues with Program-Ace not being able to manage the project effectively. We told them we needed it to be better. They worked with us and didn’t get defensive. They said they can do better, implemented plans, and have done better. They have also written their own backend for tracking communications and issues. Whenever we need to transfer files, pose questions, or discuss bugs, we log on to their system, and it’s all tracked very nicely. They’ve probably grown as we have, and they’ve probably learned some things about project management. I was telling them today that the project we’re working on now is going really smoothly, and we’re really happy with it.

What did you find most impressive about Program-Ace?

We’re really into 3D design, so not everyone does the type of programming we do. For example, we work with the Unity 3D engine. Not every programming house has Unity experience or experience with creating games. Program-Ace has actually created games, which isn’t a completely unique ability. There are a number of game developers out there, but the gaming background sets Program-Ace apart.

Are there any areas Program-Ace could improve?

Now that we’ve got a closer relationship, it would be good if when they looked at our program specs they would talk about it with their team to possibly make things better. Most companies will create what we want based on the specs. Sometimes, we make a mistake or suggest doing something a certain way when another way might be better. Program-Ace hasn’t been able to do this in the past, but I’ve been encouraging them to try. 

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re not the cheapest, but I’d rather pay extra to get this type of quality.
  • 4.5 Quality
    Service & deliverables
    To me, 5 leaves no room for improvement. But, they’re pretty close. I’m happy.
  • 5.0 NPS
    Willing to refer

Game Design & Visual Production for HR Startup

"We’ve received very good feedback on the style, illustrations, and design."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2016 - Jan. 2017
Project summary: 

Program Ace was first supplied with specs for a gamified HR tool meant to measure soft business skills. They used the documentation to create illustrations/animations and then finalized the audio multimedia. 

The Reviewer
 
1-10 Employees
 
Greece
Ilias Vartholomaios
Founder & CEO, Owiwi
 
Verified
The Review
Feedback summary: 

Despite minor disruptions, in the beginning, Program Ace delivered reasonable value and built a game that's already received glowing user feedback. Be prepared to adapt communication styles and exercise patience throughout the creative process. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of a startup in the HR field, and we’ve constructed a psychometric tool that measures soft skills. This psychometric tool takes the form of a video game. Corporations can use this tool to attract, identify and select the best available talent for hire, so it’s effectively a recruitment tool that screens Millennial employees for entry- and mid-level positions. Our purpose is to help companies make better, faster and more informed hiring decisions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program Ace?

We were looking for a studio that could create and deliver all the creative assets required for us to visualize a game we had in mind.

SOLUTION

What was the scope of their involvement?

They handled all of the creative parts in conceptualizing and developing the creative material that we’re using in the game; all the visual aspects of the tool were essentially created through their assets. They did all the design work, illustrations, and animation. They would also do some mock-ups as to how things would look if we wanted to add a button or something, but it was always tied in with the visual side. We came to them with the logic and methodology already completed beforehand, in-house. In other words, we already had what was basically the questions and answers of a traditional assessment tool and Program Ace was to convert that into a fictional setting in which the game takes place. They brought life to our methodology. They may have used a third party, but they also helped us out with the audio multimedia in the game.

It’s hard to tell how many people were on their team, but I think there were about four or five illustrators working on this project. There was also a project leader and occasionally we would interact with other folks for financial or accounting issues as needed.

How did you come to work with Program Ace?

We found them through a referral. We had a game designer create the game design documents that we based the development of our game on, and I asked him if he could recommend a few people to help with the illustrations. One of them was Program Ace. I reached out to them and got a cost indication based on some very loosely defined terms. They sent us a proposal, which I shamefully never got around to replying to, and then a few months later they reached out to me again. It was perfect timing: I had done some more market research and I realized they were the best value for money. So we got started. We were likely to have come back to them, but they beat us to it.

What is the status of this engagement?

We began working together around June 2016. In essence, our engagement is concluded. They delivered the last of the assets in February 2017 and we’re just closing the remaining payments at this point.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It’s hard to get a good sense of their impact because it’s all tied up in our digital campaigns and marketing and stuff like that, but from the moment that we launched on November 1, we’ve had approximately 700 subscriptions into the game. We’ve received very good feedback on the style, illustrations, and design.

How did Program Ace perform from a project management standpoint?

They did onboard me to this platform they use for project management, but I didn’t really use it. In addition to that, the project leader would send me an Excel file, a time planning worksheet so I could have a sense of where everything is. So they did incorporate me into their project management side of things, but I preferred to work through the Excel sheet they provided. We also used Dropbox and Skype for more immediate communication.

What did you find most impressive about Program Ace?

One of their main competitive advantages is the cost of development. They’re certainly a lot more affordable than some other studios and they do have a good number of big brands in their portfolio. The value for money is a huge boon to them.

Are there any areas Program Ace could improve?

This is partly on me, and that’s outlining what you really need. This was the first time that we’d undertaken a project of this scale in this field. We would tell them that we needed XYZ assets in whatever manner, and they’d ask for more details for a cost estimation. But their ballpark figures were not very close. We did keep adding additional assets, so it’s very reasonable for that cost to increase. It’s also on us, though. We didn’t really know how to describe things so they’d know exactly what we wanted. Another area for improvement is their internal resourcing. There were two occasions where I needed something, once from their accounting person and once from the project manager, and in both cases they were sick. I’d send an email and they would reply that they were out sick. I asked if there was anyone else I could speak to and they told me no. They said they had to get better and then they’d send me the files when they were able.

What tips or recommendations could you share that might increase the likelihood of success with Program Ace?

Be prepared to adapt your communication style. Their English isn’t always the best and we had a little communication issue in the beginning. But we did overcome the language barrier and we got better at describing what needed, and it was smooth sailing from there. It didn’t cause delays or anything like that. I’d be really descriptive or wordy and it wouldn’t click, so I learned to be more abrupt and straightforward and communication improved dramatically. This was only an issue when an actual problem arose. For instance, when it came up that their cost estimation was way off from the actual cost, we had a back and forth where we weren’t really understanding each other. That would have been expedited if someone on the team had a better proficiency in English, but it wasn’t a make-or-break deal for us.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They went over the original estimate, but they're still very affordable.
  • 5.0 Quality
    Service & deliverables
    There was some back and forth until we really settled on what we wanted. But they have been very good.
  • 5.0 NPS
    Willing to refer

Dedicated Project Team for Computer Software Firm

"Program-Ace has a relatively good understanding of my descriptions."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2010 - Ongoing
Project summary: 

Program-Ace first developed a social networking solution meant to help users learn new languages. Assigned developers now focus on building an ERP system to help support business growth. 

The Reviewer
 
11-50 Employees
 
Bordeaux, France
CEO
 
Verified
The Review
Feedback summary: 

The launched platform already has 600 small businesses registered, growing at a rate of almost 20% per month, which wouldn't necessarily be possible without the meticulous planning and attention to detail brought to bear by Program-Ace. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a startup company building a software-as-a-service ERP [enterprise resource planning] platform. The software has invoicing and other accounting functionalities, with a focus on small businesses and individual accountants. Our solution is similar to QuickBooks, which we view as a competitor. We are based in Bordeaux, France.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Program-Ace?

I am an accountant, not a developer, so I needed to find a partner who could work based off of my specifications. 

SOLUTION

What was the scope of their involvement?

Our first project with Program-Ace consisted of a social network for learning new languages. It was built using a single developer initially, but we increased the team size based on our budget.

Program-Ace is currently developing our ERP platform. We didn't intend to continue developing it past completion, but we identified new market trends and have been working on it continually.

We are currently working with four developers and a tester from Program-Ace.

How did you come to work with Program-Ace?

I had had some bad experiences using freelancers from India, as well as a Vietnamese company. A friend was running his own startup and had used Program-Ace. He was satisfied with the work and introduced me to the company. I was also satisfied with the collaboration and continued it until the present.

How much have you invested with Program-Ace?

The cost of Program-Ace's work has been above $500,000 overall.

What is the status of this engagement?

We started working with Program-Ace in 2010. The development for our language learning platform has been stopped, but we have ongoing work in developing our ERP.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We are only operating in France at present because the platform must comply with country-specific accountancy rules. In January 2017, there were 600 small companies registered to use the software, and have seen a 20% increase every month. The app is in an accelerated growth period. 

How did Program-Ace perform from a project management standpoint?

My aim was to free myself as much as possible from development tasks, and I've been able to send requirements to Program-Ace's team through Dropbox, have them do the work, and check the results.

Program-Ace uses an internal task management tool which is used mainly by their team. I only use it for urgent matters like bug fixes or other changes. It also has a chat feature, but I've preferred using Skype. We have discussions once a week, during which we discuss specific tasks and the general progression.

What did you find most impressive about Program-Ace?

I haven't seen a lot of feedback on the tasks I assign, so Program-Ace has a relatively good understanding of my descriptions. It's very clear that they take their time and devote considerable effort to each and every task. This has been a very time-saving aspect of the relationship for me. 

Are there any areas Program-Ace could improve?

The task management tool used by Program-Ace is relatively old. The information entered through its form is difficult to classify or update. They could replace it with something more modern, which could serve as a centralizing platform.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    I am satisfied with Program-Ace's programming quality, especially given the size of our project, but the interface design could have been improved at times.
  • 5.0 NPS
    Willing to refer