Could you share any statistics or metrics from this engagement?
Program-Ace built corporate sites, so there's no real quantitative data that I can give that'd make sense. We just needed to create a corporate presence, so there are no numbers behind that.
The clients were very happy with their sites overall. The technical execution was excellent. I was very pleased that they were more prone to understanding aesthetics and design factors than most people. Generally, when you get programmers, they do not have aesthetic comprehension. Most don't understand design and they just throw stuff together that they think look good. Program-Ace, however, did just what we needed.
How did Program-Ace perform from a project management standpoint?
These guys are very detailed. Program-Ace delivers on time and within budget. They do have an awful lot of legal paperwork because they're in Ukraine, and there are a lot of levels of bureaucracy. The benefit of them being in Ukraine, however, is their competitive pricing.
What distinguishes Program-Ace from other providers?
The positives are that they do an excellent job, and they're very nice people to work with. Their English is amazingly good, and their prices are quite reasonable. All those factors lead them to be someone you want to choose. They're very good at what they do. I don't believe there's any challenges technically that they could not overcome or deliver for you. They do a good job, they do it on time, and they do it on budget.
In hindsight, are there areas in which they could improve, or things you might do differently?
They do have a heavy amount of paperwork – legal stuff that you have to keep signing. Aside from that, they have very good project management approach. Their customer service people are very nice, but when it comes to pulling the trigger, sometimes they don't work fast enough to get the job done. They didn't get the last job I offered them because we had to have it done in a week and they wanted 30 days, so they lost it. On the other projects, time wasn't an issue. It wasn't even brought up, and they did it in fine time – no issue at all.
What advice, if any, would you give a future client of theirs?
I would recommend them without hesitation. I'm happy to use them again for all kinds of things. I think they have a lot of skill, a lot of talent. The people are nice and they speak excellent English, which is huge when you're dealing with an offshore company. The only thing that I would be watching out for would be the amount of paperwork involved and their delivery time. It might have been just that one instance that I had those issues. They're a very good vendor.