Prime Web Builders Reviews (1), Pricing, Services & Verified Ratings

Public Relations
Confidential
June - Aug. 2022

4.5

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"Their team was always willing to help."

Aug 29, 2022

VP, HVAC Supply Depot

Glenn Pearson

Business services
Dallas City, Illinois
11-50 Employees
Online Review

Prime Web Builders provided PR services for an HVAC business. They helped the client restore their online reputation by removing fake negative reviews that were posted by certain customers.

With Prime Web Builders' help, the client was able to remove all the negative reviews within three months. The team was very supportive — they were always willing to lend a helping hand. They also communicated updates regularly, led a smooth workflow, and boasted a results-driven mindset.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I own an HVAC business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Prime Web Builders?

Your team is the best. I appreciate you restoring my online reputation. Here is the narrative. I own an HVAC business, and one of our customers had AC installed. The customer was satisfied, all of it was flawless, and he then made the decision to refund the funds through his account. We submitted the bank all the paperwork proving that the service was completed successfully, and we even had the client's testimony attesting to how pleased he was. The bank issued a warning to the client as it was a scam. And then, the client listed my business as a scam all over the internet. Business went down. I had to do something. I contacted PWB and fortunately they helped me get those bad reviews removed in no more than 2.5 months.

SOLUTION

How did you select this vendor and what were the deciding factors?

Google Search

Describe the project in detail and walk through the stages of the project.

2.5 Month Project

How many resources from the vendor's team worked with you, and what were their positions?

Greg (Sales Manager) and Ben (Account Manager)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

One of our customers had AC installed. The customer was satisfied, all of it was flawless, and he then made the decision to refund the funds through his account. I contacted PWB and fortunately they helped me get those bad reviews removed in no more than 2.5 months.

How effective was the workflow between your team and theirs?

The team was always willing to help. They discussed things with me and the workflow was smooth.

What did you find most impressive or unique about this company?

Results-oriented. What they committed to me they have done.

Are there any areas for improvement or something they could have done differently?

My reputation they help me to dispute against my customers who put bad reviews I win so many disputes with the help of them there account manager ben help me alot

RATINGS

4.5

Prime Web Builders

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