Polcom

BACKGROUND

Please describe your company and position.

I am the L2 infrastructure Manager of an automotive company

Describe what your company does in a single sentence.

Automotive company making recreation vehicles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Polcom to accomplish?

• Colocation of IT infra

SOLUTION

How did you find Polcom?

Referral

Why did you select Polcom over others?

• High ratings
• Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

Pur company has four rack cabinets rented at Polcom Skawina data center.Our company keeps up there a whole core IT hardware including servers and network gear.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The project is ongoing. During this time we only once refreshed the hardware due to the life cycle. Running this project and having our resources in the colocation we have stable production and performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In general, we had and have a good contract with our account manager, however during this time the account managers changed a couple of times and during this transition sometimes we had a problem to find a good person who can support us or deliver require information.

What was your primary form of communication with Polcom?

Email or Messaging App

What did you find most impressive or unique about this company?

Polcom is like a military facility. It is very secure, and the systems they use, such as fire systems and chamber locks, are high-level.

Are there any areas for improvement or something Polcom could have done differently?

Once we had a situation when our US team had a communication problem with the help desk due to the English language. But that was a one-off situation. Also, they focus  services only on the southern Poland so if the distance matters, you need to include this in a project.

BACKGROUND

Please describe your company and your position there.

“Mak+” Project Leader: the scope of the project is to deliver the infrastructure (hardware and software developed by the group of internal developers) for a nation-wide on-line catalogue of resources of public libraries in Poland - szukamksiazki.pl

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Polcom?

We were looking for a company that would guarantee maximum level of security and reliability for our infrastructure, because we process personal data.

SOLUTION

How did you select this vendor and what were the deciding factors?

We personally visited many locations and chose Polcom because of the level of security offered.

Describe the project in detail and walk through the stages of the project.

There are no project stages. Daily cooperation consists of implementing more and more modern solutions. For understandable reasons, these are covered by secrecy.

How many resources from the vendor's team worked with you, and what were their positions?

We had a project manager and security analysts.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our cooperation has lasted since 2012, which proves our satisfaction with the level of services offered

How effective was the workflow between your team and theirs?

From our point of view, the most important factor is the response time to the issues presented. In this regard, we have no objections.

What did you find most impressive or unique about this company?

In the 10 years of our cooperation, many people working on the project have changed, but the services offered are still at the highest level.

Are there any areas for improvement or something they could have done differently?

They could offer parking spaces for customers with chargers for electric cars ;-)

BACKGROUND

Please describe your company and your position there.

I'm a managing director in a company that provides customer contact automation services in all remote channels,

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Polcom?

We hired Polcom to help us shift our operational to cloud-based environment and provide service to our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Polcom from several possible options and we are very pleased. The choice was based on competences, experience and price.

Describe the project in detail and walk through the stages of the project.

We started with developing a concept during the workshop. Then the documentation and schedule were created. The implementation of the project went very well despite the additional requirements imposed on us by our clients in the financial area.

How many resources from the vendor's team worked with you, and what were their positions?

We had account manager, 3 cloud consultants, 2 devops.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was successful and is still being held by the supplier. We have already passed several security audits of our clients and we are very pleased with the cooperation.

How effective was the workflow between your team and theirs?

We worked well together, despite many changes in the requirements and schedule.

What did you find most impressive or unique about this company?

Extensive experience in this type of project.

Are there any areas for improvement or something they could have done differently?

We had a few challenges with k8s, but all were solved.

BACKGROUND

Please describe your company and your position there.

I am the owner of company offering loft style lighting

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Polcom?

I was looking for someone to support me in IT. 

SOLUTION

Can you share any outcomes from the project that demonstrate progress or success?

Polcom make on all aspects of their work, and continues to do so with our ongoing and ever-changing requirements.

How effective was the workflow between your team and theirs?

Whenever we have issues, Polcom is prompt in their response fix our problems. Polcom provide Customer service provided twenty-four hours a day by a specialized team.

What did you find most impressive or unique about this company?

Polcom guarantees the precise realization of the customer’s needs, and they cooperate based on simple and clear principles.

Are there any areas for improvement or something they could have done differently?

I can’t think of anything - everything is al right.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Polcom make on all aspects of their work, and continues to do so with our ongoing and ever-changing requirements.

How effective was the workflow between your team and theirs?

Whenever we have issues, Polcom is prompt in their response fix our problems. Polcom provide Customer service provided twenty-four hours a day by a specialized team.

What did you find most impressive or unique about this company?

Polcom guarantee precise realization of the customer’s needs and they cooperate based on simple and clear principles.

Are there any areas for improvement or something they could have done differently?

I can’t think of anything - everything is al right.