PODS

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a staffing and recruitment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PODS?

We needed help with transportation services.

SOLUTION

What was the scope of their involvement?

PODS help me move stuff from Michigan to North Carolina.

What is the team composition?

I’ve been working with two phone operators from their team.

How did you come to work with PODS?

We found them on the internet.

How much have you invested in them?

We’ve spent around $2,500 with them so far.

What is the status of this engagement?

We started working together in January 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been responsive and professional with their deliverables. Overall, it’s a great company to work with.

How did PODS perform from a project management standpoint?

They quickly respond to our calls and deliver everything on time. Overall, I’m pleased with their approach. Regarding tools, we use their website to make requests, check delivery information, and change details on our site.

What did you find most impressive about them?

They give us good and professional customer service compared to other companies.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.