PNA Software

BACKGROUND

Please describe your company and your position there.

The Light Industry Employers Association (APIUS) represents the community of local producers of clothing, knitwear, leather goods, footwear and accessories and is dedicated to the competitive development of the light industry, addressing the needs of the private sector, state support and the experience of similar professional organizations. In APIUS I am a Social Media and Communication Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Marbel Rocks Digital Agency?

We collaborated with Marbel Rocks Digital Agency in order to create a new website for the association, to be current, applicative, but also attractive.

SOLUTION

How did you select this vendor and what were the deciding factors?

The company was chosen due to the fact that past collaborations on web projects were successful

Describe the project in detail and walk through the stages of the project.

After several meetings, Marbel Rocks Digital Agency came up with a very good proposal regarding the structure and design of the web page. Later APIUS came up with the text part that was placed on each section.

How many resources from the vendor's team worked with you, and what were their positions?

In total, we worked with 4 people, including a project manager, UI/UX Designer, Web developer and Tester.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are just launching the new website soon, so we don't have any results to present yet.

How effective was the workflow between your team and theirs?

The project manager was very open and operative to all actions and requests, at all stages, came with very good proposals, which demonstrate the good experience he has. The project manager was very open and operative to all actions and requests, at all stages, came with very good proposals, which demonstrate the good experience he has.

What did you find most impressive or unique about this company?

Professionalism and efficiency

Are there any areas for improvement or something they could have done differently?

Everything was done at the highest level

BACKGROUND

Please describe your company and your position there.

Founded in 1996, MedExpert is Moldova's first and largest private chain of medical laboratories, offering a wide range of laboratory tests in various fields. I am a marketing manager at MedExpert for an year. I am responsible for the content for website and social media.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Marbel Rocks Digital Agency, and what were your goals?

We hired Marbel Rocks Digital Agency for redesigning our old website. We had a lot of issues with the old website: lack of information about our lab tests, there wasn't online appointment for customers, there wasn't online payment, old design not comfortable for our customers to navigate etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a refferal and we knew exactly that we want to work with them after our first meeting. The team from Marbel Rocks Digital Agency listened to all our wishes about the new web site and came also with a lot of good ideas. They were ready to start working as soon as possible and this was also one of the deciding factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Marbel Rocks started to work with us in June and we was in touch every day with them. They offered me a template for the written content for the website and I started gathering all information. We had a few sessions with our management in order to set up the most important details about the new website.

After two months of work we had a big presentation of the design for our website, we all liked it a lot and in September we launched the website. It was a lot of work from them and they were available for us every day for months, I'm very grateful for that.

How many people from the vendor's team worked with you, and what were their positions?

There were 4 people: project manager, ui/ux designer, developer and tester. I worked with them from our company, also sometimes I was helped by other managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch the website early and this was a big success. Our customers liked the website a lot. Form 15 September (launch date) till now we had 69 orders already, this is a very good result for us.

Describe their project management style, including communication tools and timeliness.

The project management was great, we had a bad interaction with other company in the past so work with Marbel Rocks was fabulous. I liked a lot the interaction with them and look forward to work with them again.

What did you find most impressive or unique about this company?

After we worked with them I see them as the best company in Moldova for developing websites. They were open to communicate when we needed and to do everything we asked for in the shortest time. We are very pleased with the result.

Are there any areas for improvement or something they could have done differently?

I don't think we need to improve something, everything is beyond our expectations.

BACKGROUND

Please describe your company and your position there.

I'm the owner of the company and I'm in charge of the decision-making process for major investments such as the website built

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Marbel Rocks Digital Agency, and what were your goals?

We're in the distribution business it was a logical step for us to develop an e-commerce website as an alternative distribution channel to sell our consumer goods

SOLUTION

How did you select this vendor and what were the deciding factors?

Marbel Rocks was referred through a friend of mine

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our goal was to build 2 landing pages for the brands (one for a coffee roastery from Italy; another for a mineral water company from Romania) in addition to the main ecom website

How many people from the vendor's team worked with you, and what were their positions?

Project Manager, UI/UX Designer, Developer, Tester

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We attracted over 1,000 visitors to the website and increased our online presence and online orders by 37% in the first month since launch in January 2023

Describe their project management style, including communication tools and timeliness.

The team at Marbel was always dedicated to answer my calls and messages. We had a few meetings but I'm not the type of micromanager so I ended up trusting them with most of the development process

What did you find most impressive or unique about this company?

The attention to detail and quality of web design work

Are there any areas for improvement or something they could have done differently?

Prices are higher than the average market rates but I'm not sorry for paying this for my ecom website

BACKGROUND

Please describe your company and your position there.

Our Company Instant Medical Care is an urgent care clinic, located in Fort Lauderdale, FL, operating at the same location since 2007

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Marbel Rocks Digital Agency?

We needed a full redesign for the website and the logo for our patients and to communicate that IMC is a safe and welcoming environment upholding the highest standards of healthcare best practices.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at a list of companies that can provide the services that we needed but Marbel showed the best price/experience ratio and has done high-quality projects in the past.

Describe the project in detail and walk through the stages of the project.

After a few meetings where we discussed our vision of what the new design should be, we reviewed 3 versions and chose one of them. The full process took a few months

How many resources from the vendor's team worked with you, and what were their positions?

• Project manager
• Web Designer
• QA tester.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their documentation was very thorough. They showcased the final result and it was perfectly matched with initial design. Also because of the SEO efforts we increased 28% in the number of inbound leads from the website just after 5 months.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided us frequent updates and new suggestions for our ideas. Everything was delivered on time

What did you find most impressive or unique about this company?

We appreciated the knowledge they had about websites in general, not only design or coding, but also about user experience and optimization. We appreciated the communication between us being very collaborative and full positive for our expectations.

Are there any areas for improvement or something they could have done differently?

Things could always be done faster, but quality is more important , and we ended up with a high quality product.

BACKGROUND

Please describe your company and your position there.

I am the CEO and founder of the company and I oversaw the project myself from start to finish

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Marbel Rocks Digital Agency?

They designed the brand identity and website from scratch

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them through references from a close friend who used them before an was happy with their services

Describe the project in detail and walk through the stages of the project.

We had a series of online calls, I had to reply to a series of questions in a Brief and they shared their designs a few weeks after. Once I approved the designs, they proceeded to implement the website functionality

How many resources from the vendor's team worked with you, and what were their positions?

I discussed mostly with the PM. But on a few calls I talked to the graphic designer and web designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have over 30000 users visit the website in the first 2 month alone. The Marbel agency helped us get a TikTok inlfuencer that helped us go viral with 2 videos getting over 80 million views

How effective was the workflow between your team and theirs?

PM was always easy to reach out to and all questions were addressed within 1-2 days

What did you find most impressive or unique about this company?

It's a small team but seems an advantage, they took the time to listen and implement what we wanted.

Are there any areas for improvement or something they could have done differently?

They should grow their team