PlementOps

BACKGROUND

Please describe your company and position.

I am the Communications Manager of Skycop

Describe what your company does in a single sentence.

Skycop.com is a global online platform where passengers can claim compensation for disrupted flights, including delays, cancellations, and overbookings

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlementOps to accomplish?

• Zendesk implementation
• Reporting Improvements
• New functionality launch

SOLUTION

How did you find PlementOps?

Referral

Why did you select PlementOps over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from PlementOps were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We have launched a lot of new functionalities at skycop and together with PlementOps we were able to make the process smooth and convinient to our customers. They have not only implemented Zendesk and Make.com to automate most of our processes, but ensured our team is capable to control everything easily and adapt to any changes we might want to integrate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We partnered with PlementOps for a full Zendesk implementation that involved complex automation requirements, and the experience exceeded our expectations. From the start, PlementOps took the time to understand our workflows in detail and translated them into a structured Zendesk setup that works seamlessly for our large support team.

The biggest value came from their expertise in building advanced automations between Zendesk make.com and other our tech stack that would have taken us months to figure out. PlementOps handled it quickly and precisely. They also made sure our team was trained and comfortable with the system, so we could hit the ground running.

If you’re looking for a partner who can not only configure Zendesk but also design it around your business processes with scalability in mind, I highly recommend PlementOps.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They consistently delivered items on time and often kept us updated throughout the process. They were also very responsive to our needs, adapting quickly whenever priorities shifted and ensuring we always felt supported.

What was your primary form of communication with PlementOps?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company was their responsiveness and genuine care for our needs. They didn’t just deliver a service — they made sure we felt heard and supported throughout the entire process.

Are there any areas for improvement or something PlementOps could have done differently?

Honestly, if I had any suggestions for improvement, I could simply share them with the team and they would address them quickly and correctly.