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Pleffken & Marvulle - Marketing Agency for BPO

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Marketing agency for BPO & CX brands

Pleffken & Marvulle is a marketing agency built for BPO and customer experience companies by people who actually worked inside the industry. Our team's background spans leadership roles at Transcom and TP - Teleperformance, which means we don't approach outsourcing marketing as outsiders guessing at the space, we approach it as former operators who know exactly how buyers evaluate a BPO partner, what makes a CX brand credible, and where most outsourcing marketing falls flat.

What we do:

  • Min project size
    Undisclosed
  • Hourly rate
    $25 - $49 / hr
  • Employees
    2 - 9
  • Locations
    São Paulo, Brazil
  • Year founded
    Founded 2025

Overview by:

Reviewer avatar
Jessica Pleffken
CEO About the Team

1 Locations

  • São Paulo , Brazil

Service Lines
Marketing Strategy
10%
Account-Based Marketing
5%
Branding
5%
Content Marketing
5%
Conversion Optimization
5%
Demand Generation Marketing
5%
Digital Strategy
5%
Direct Marketing
5%
Email Marketing
5%
Event Management
5%
Event Marketing
5%
Fractional CMO Services
5%
Graphic Design
5%
Pay Per Click
5%
Search Engine Optimization
5%
Social Media Marketing
5%
UX/UI Design
5%
Video Marketing
5%
Web Design
5%

No Focus Areas have been added yet…

Industries
Advertising & marketing
50%
Business services
50%
Clients
Enterprise (>$1B)
50%
Midmarket ($10M - $1B)
25%
Small Business (<$10M)
25%

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Our Story

BPO Marketing Consultants With Real Insider Experience

Pleffken & Marvulle is a boutique BPO marketing agency founded by two marketing professionals who built their careers inside global outsourcing organizations before launching the firm. That background changes how we work: every recommendation we make is grounded in how BPO and CX companies actually operate, not in how a generalist agency assumes they do.

Meet the Team

Jessica Pleffken

Jessica PleffkenCEO

Jessica brings hands-on marketing experience from inside global BPO organizations across Europe, Latin America, and North America. At Pleffken & Marvulle, she leads strategy, content, and LinkedIn thought leadership for BPO and CX executives.

What Sets Us Apart

Built by Industry Insiders

Our team held marketing leadership roles inside Transcom and Teleperformance before founding this agency. We don't learn the BPO and CX industry from the outside, we bring firsthand operational experience to every strategy we build.

LinkedIn-First Thought Leadership

We specialize in executive positioning and LinkedIn content for BPO and contact center leaders, turning individual voices into recognized authority within the outsourcing and customer experience space.

Flexible, Scope-Based Engagements

Every engagement is custom-built around what a client actually needs, not locked into rigid retainer packages. Pricing and scope adapt to your stage, industry, and goals.

Tools and Technology

Monday.com
ClickUp
Wrike
Notion
Miro
Zapier
Marketo
Mailchimp
Figma
Canva
Pipedrive
HubSpot

Commonly Asked Questions

As a BPO marketing agency, we work as an extension of the client's team rather than an outside vendor. Every engagement starts with discovery to understand the company's positioning within the outsourcing and customer experience industry, then moves into ongoing collaboration through regular check-ins and shared content calendars. Since our team comes from inside global BPO organizations, we work comfortably with operations and leadership stakeholders, not just marketing departments.

We focus on BPO marketing, contact center marketing, and CX company branding, specifically executive LinkedIn positioning, brand strategy, content marketing, and go-to-market support for outsourcing firms expanding into new verticals or regions. We also take on retainer work covering lead generation and thought leadership for BPO and customer experience providers.

We intentionally keep our client roster small so every engagement gets senior-level attention. This lets us stay deeply familiar with each client's industry positioning and business context rather than spreading thin across a large portfolio.

Generalist marketing agencies rarely understand how outsourcing and customer experience buyers actually evaluate a vendor. Our team's background inside Transcom and Teleperformance means we know the sales cycle, the buyer objections, and the language that resonates with CFOs and VPs of Operations evaluating BPO partners. That insider fluency is baked into every strategy we deliver, from LinkedIn content to full go-to-market campaigns.

BPO and outsourcing buyers are risk-averse and relationship-driven, so content that works for typical SaaS or e-commerce marketing usually falls flat. Effective BPO content marketing leans on operational credibility, executive thought leadership, and proof points that speak directly to service quality, scalability, and vendor trust, which is exactly what we build for our clients.

Locations (1)

Avenida Paulista, 1195 São Paulo, Brazil 01311-200

2 - 5

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