Platoon

BACKGROUND

Please describe your company and position.

I am the Operation Manager of Long Road

Describe what your company does in a single sentence.

Long Road  , we are 3pl compnay

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Platoon to accomplish?

• Customs Brokerage
• Multi‑Commodity Handling
• Freight Forwarding

SOLUTION

How did you find Platoon?

Online Search

Why did you select Platoon over others?

High ratings

How many teammates from Platoon were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Route Optimization & Carrier Selection:

Import Declaration Preparation:

HS Code Classification & Valuation:

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

the price and comunication 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Platon Inc. handled freight forwarding and customs brokerage for our Q2 import program, managing shipments from Asia to our Washington warehouse. They delivered 6 of 7 shipments on time, quickly resolved one delay, and maintained excellent communication throughout. Customs entries were filed accurately, with no penalties or holds. Their responsiveness, problem-solving, and compliance support made them a reliable and effective logistics partner.

What was your primary form of communication with Platoon?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Comunication and Analitic 

Are there any areas for improvement or something Platoon could have done differently?

yes