Piilo Consulting

BACKGROUND

Please describe your company and position.

I am the CIO of Engen Petroleum Ltd

Describe what your company does in a single sentence.

Downstream oil and gas working in manufacturing, storage, distribution, retail, and corporate functions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Piilo Group to accomplish?

• Revitalise communication and raise awareness of technology solutions and associated business contribution
• Design and introduce a change management function across the enterprise
• Oversee the implementation, management and metrics for change management

SOLUTION

How did you find Piilo Group?

Referral

Why did you select Piilo Group over others?

High ratings, Close to my geographic location, Great culture fit, Good value for cost

What was the size of Piilo Group’s team?

6-10 Employees

What was your primary form of communication with Piilo Group?

In-Person Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work:

• Assist the CIO to introduce a change management function to improve user adoption of business based projects that used technology platforms to deliver business value and ROI.
• Use multiple methods to improve visibility and communication of performance of projects and the value business derived from the projects including the contribution of the technology platforms.
• Provide training and guidance to the change management function and the change managers assigned to projects.
• Provide ongoing improvement to the change management function.

Key deliverables:

1. Identify methods to improve communication and visibility of IT performance across the various business functions.
2. Package communication that explains the business value and contribution of technology across business functions.
3. Develop a structure for change management related to IT projects run from within the project office with specific reference to business based projects with business ROI.
4. Develop metrics for performance and design templates to track and monitor performance.
5. Manage ongoing training and improvement of the change management function.
6. Toward the end of the project, with the above in place, the focus shifted to design a corporate change management function.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivery of a change management design and function
• Delivery of metrics to assess performance of projects and the function
• Delivery of communication methods to reach a wide cross section of the business population from executives to operational staff
• Continuous improvement of the change management function

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Highly interactive with an emphasis on feedback and performance. Easy to work with. Clearly understood the brief and came up with innovative ways of delivering to the brief. Made a step change improvement to the performance of business projects with underpinning technology architectures.

Able to deliver on requirements and tight deadlines across the multiple complex layers of projects that spanned supply chain to retail each with a different cadence for time to market. Beside the daily and monthly operational aspects there were usually tight deadlines based on timelines for corporate annual reports.

What did you find most impressive or unique about this company?

Their ability to quickly switch and adapt based on evolving or changing business requirements. They were able to deliver quality products and outcomes that met the requirements presented to them.

Are there any areas for improvement or something Piilo Group could have done differently?

Change management was a relatively new function at that time and we were all learning. They were one step ahead and able to implement new innovations and evolve as the project progressed and matured.

The final outcome was a successful change management function that stood the test of time and kept delivering high quality change management outcomes to ensure adoption and ROI of business based projects that were using technology platforms.

BACKGROUND

Please describe your company and position.

I am the VP: Group Supply Chain Development of Massmart

Describe what your company does in a single sentence.

Massmart is an African retail group, powered by Walmart that owns brands such as Game, Makro, Builders, Cambridge Foods and has leading market shares in the general merchandise, liquor, home improvement and wholesale food markets in the retail and wholesale stores we operate.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Piilo Group to accomplish?

• Centralize 5 disparate supply chains with varying levels of maturity
• Set a single way of working across all operating entities
• Reduce the overall cost to serve by 1% of sales

SOLUTION

How did you find Piilo Group?

Referral

Why did you select Piilo Group over others?

High ratings, Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of Piilo Group’s team?

2-5 Employees

What was your primary form of communication with Piilo Group?

In-Person Meeting, Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Piilo assistance in the business transformation spanned the following deliverables:

1. Assistance in determining, setting and evaluating the strategy
2. Translation of the strategy into executable tasks that were easy to understand at all levels of the business
3. Communication plan for all levels of the business
4. Change management across all stakeholders

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completion of logistics network rest
• Consolidation of systems landscape
• Single way of working resulting in cost savings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Piilo's assistance in Massmart's supply chain transformation efforts was exceptional. The consolidation of five different companies with varying system landscapes and cultures was no small feat, but Piilo's involvement from strategy to execution was instrumental in making the transition a success.

One of the standout features of Piilo's approach was their emphasis on resilience and change fitness. This allowed Massmart to respond quickly and effectively when faced with unexpected challenges, such as the riots in July 2021 that resulted in the destruction of one of their facilities. Despite this setback, Piilo's support enabled Massmart to establish a new distribution center in just 10 days, a remarkable achievement that speaks to their expertise and commitment to delivering results.

Overall, I would highly recommend Piilo to any organization undergoing a significant transformation effort. Their ability to navigate complex situations with agility and expertise is truly impressive, and their partnership was essential in ensuring Massmart's success in this critical endeavor.

What did you find most impressive or unique about this company?

At a point, it felt as though they were part of our business, while still maintaining respectable boundaries. We were impressed with their collaborative approach.

Are there any areas for improvement or something Piilo Group could have done differently?

During our discussions, it emerged that Phil and team had a high quality extensive network. This is something they could have advertised earlier and we would have leaned on them more