Perspective Unity Ltd.

BACKGROUND

Please describe your company and your position there.

I m Head of HR Department. EuroHold is one of the leading public companies in Bulgaria, with its shares traded on the Bulgarian Stock Exchange. The company's portfolio includes subsidiaries operating in four complementary businesses – financial services, leasing, insurance and car sales.

These complementary activities allow constant increasing of the market share of the companies in the holding structure, optimization of expenses and enhancing of competitiveness, all of which lead to increased profitability.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perspective Unity Ltd. ?

Our company would like to organize HR process in the part related to employee absence.

SOLUTION

How did you select this firm and what were the deciding factors?

Our partner company work with them and they recommended them

Describe the project in detail and walk through their service package.

It is HR system, that organize and manage the employee absence.

How many resources from the vendor's team worked with you, and what were their positions?

I had project manager who worked directly with me, but there are other people working in the background to set up the software

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The system worked for 1 year

How effective was the workflow between your team and theirs?

We communicated with them once a week to make sure that the software was set correctly. we communicated by video call.

What did you find most impressive or unique about this company?

In the company work a really good professionals, who can developing a different kind of software.

Are there any areas for improvement or something they could have done differently?

At this stage I think they work very well. I m satisfied with the work done.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Cyrcl Mobility Ltd., a bike-sharing service startup in Bulgaria.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perspective Unity Ltd.?

We wanted to build our own software and mobile app for our bike-sharing service. Until then, we used a third-party white-label solution.

SOLUTION

What was the scope of their involvement?

Perspective Unity helped us design and build an iOS and Android app and a web admin portal. We went through a couple of different stages. First, we went through an audit, where we discussed everything we wanted to accomplish. Then, the team went through the wireframes and the low- and high-fidelity designs using Figma.

At the end of the design process, the team started the development itself, and when the app was launched, they fixed some minor bugs. The team used PHP and Laravel for the backend and Flutter for the frontend. They also connected the app with IoT devices using Node.js.

What is the team composition?

We worked with around eight people from Perspective Unity, including a project manager, a backend developer, a frontend developer, a person responsible for the connectivity between the IoT devices and the backend, two designers, a QA specialist, and Kristiyan.

How did you come to work with Perspective Unity Ltd.?

A friend of mine referred Perspective Unity to me, and we checked out their portfolio and liked what we saw. We also liked their flexibility, which was very important for us as a startup.

How much have you invested with them?

We spent about €60,000.

What is the status of this engagement?

We worked with Perspective Unity from May to October 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We gained over 25,000 users, including those from our old database, which we migrated to the new software. For the first two years before launching the new software, we had around 63 Google reviews and a low average score of 3. After launching the new app, we received 12 more reviews in one month, and the average rating was 4.6.

How did Perspective Unity Ltd. perform from a project management standpoint?

They delivered the work on time. There were some adjustments to the budget, but everything was very transparent. They gave us the time committed to every task, so we knew where the money was going. We used Slack for communication, ClickUp for project management, and we also had weekly calls through Google Meet.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to our project manager, Ivaylo, and to Kristiyan, Perspective Unity's CEO, who was very active during the entire design and development process.

What did you find most impressive about them?

We were impressed with Perspective Unity because we planned to complete the design and development in four months. I knew it would be almost impossible because of the deadlines proposed by other companies. However, Perspective Unity did a fantastic job in five months, which was an excellent period for accomplishing the project.

Perspective Unity knew very well what they were doing. They developed much more complex products than ours, but what they did with our project was impressive because they had a very short time to implement it and did it with quality.

Are there any areas they could improve?

Everything needed to be communicated clearly from the beginning on the budget side. Setting a ceiling for the budget that the entire project cannot overcome would be preferable.

Do you have any advice for potential customers?

You'll be happy with the service that Perspective Unity provides.

BACKGROUND

Introduce your business and what you do there.

I’m an entrepreneur with several companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perspective Unity Ltd.?

We needed support to develop a food delivery mobile applicaiton.

SOLUTION

What was the scope of their involvement?

Perspective Unity Ltd. was responsible for developing our food delivery app from start to finish. The team designed and developed the app and integrated it with our ordering system. The app was functional on iOS and Android systems.

What is the team composition?

We worked with around 6–7 teammates, including designers and developers.

How did you come to work with Perspective Unity Ltd.?

I met Perspective Unity Ltd. through a recommendation. I selected the team because they looked serious, and when I saw their previous work, I decided to give Perspective Unity Ltd. a shot.

How much have you invested with them?

We spent between €10,000–€50,000.

What is the status of this engagement?

We worked together from June–September 2024. Although the project is concluded, we contact Perspective Unity Ltd. to make minor changes to the system when necessary.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We just launched the app, so it’s difficult to give quantitative metrics. However, Perspective Unity Ltd. delivered an app that worked as required, and users were ordering food — the whole app flow worked. I was satisfied with Perspective Unity Ltd.'s work, and all team members were equally good.

How did Perspective Unity Ltd. perform from a project management standpoint?

Perspective Unity Ltd. was very strict with project management. We had several weekly meetings via Google Meet, and the team used a project management tool, but I wasn’t a part of the integration.

What did you find most impressive about them?

The team's preciseness was impressive. Additionally, Perspective Unity Ltd. managed to fix issues right away.

Are there any areas they could improve?

I can't think of anything Perspective Unity Ltd. could improve. I'm not an IT expert, so I couldn't judge the team.

Do you have any advice for potential customers?

Ensure you think through the project before you start working on it.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of Cupffee, a company that produces biodegradable and edible coffee cups.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perspective Unity Ltd.?

We employed Perspective Unity Ltd. to develop the e-commerce section of our website. Eventually, we engaged them for a total overhaul of the website.

SOLUTION

What was the scope of their involvement?

Perspective Unity Ltd. has designed and developed a custom website for us. We have previously struggled with different legacy systems, so the team hasn't used any external tools. The site was originally developed on WordPress, but we were also using our internal CRM, which wasn’t integrated with the website, and a WordPress module for e-commerce. We needed to do a lot of manual work to accommodate the different parts of the website.

The general idea and target of the whole project has been to synchronize and integrate our CRM platform with the e-commerce part of the website. Eventually, we decided to ask Perspective Unity Ltd. to redevelop the whole website because we currently use Zoho, which requires detailed knowledge and a different approach to the implementation. 

Although Zoho is detailed in terms of modules, we required Perspective Unity Ltd. to have different kinds of expertise to achieve a smooth operation of the system when the modules are connected. The team has worked on Zoho to make it fully automated and has provided maintenance. 

Perspective Unity Ltd. uses a module on our CRM platform within Zoho for e-commerce development. The team has finished the first iteration of the site and is working on the second one. Currently, they're in the process of adding new functionalities and improving some of the features that have already been developed.

What is the team composition?

We’ve worked with the founder and CEO, who acts as the product manager. The team has included different members at different phases. In the beginning, we worked with the lead designer and a UX designer. We've also worked with a project manager in charge of communication between the client and the internal team.

How did you come to work with Perspective Unity Ltd.?

They were referred to us by our creative marketing and communication agency, who was working with them. We decided to work with Perspective Unity Ltd. because our creative agency was informed about our brand positioning activities and created content. Therefore, they could assist Perspective Unity Ltd. in operating and developing the project faster and more smoothly.

Initially, the agency was supervising the project, and eventually, they stopped being such a big part of it, and we started communicating directly with Perspective Unity Ltd.

How much have you invested with them?

We’ve spent around €30,000 (approximately $33,000 USD) on the first iteration. We'll spend €30,000 (approximately $33,000 USD) on the second one, but we haven't invested that amount yet.

What is the status of this engagement?

The project started in October 2023, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Even though we haven't launched any campaigns, our purchases are up around 200% compared to last year's feelers, which is a good figure. However, we still have a lot of work to do to automate the process, which is a bit tricky because of the product logistics associated with handling the product.

How did Perspective Unity Ltd. perform from a project management standpoint?

In terms of schedule, they haven't delivered on time. The first phases of the project were very professionally handled in terms of timing and delivery. The discovery and wireframes were delivered on time, but we got stuck on the design part of the process. It took us twice the time and three times the budget, which hindered the whole process and soured the experience. However, we've made it through this period, and the final result is great. 

In terms of communication, things are pretty great. We have weekly calls and online meetings with team members. Everybody participates and gives their input into the project, so everybody is on the same page and actively involved to finish things on time. We introduced this model after the first iteration due to the trouble we had with the design portion.

Part of the difficulty came from the fact that the creative agency was also involved but not 100% leading the project. Triangular communication obstructed the speed of the development process. Now, we’ve streamlined the whole communication, and things are moving quicker and better.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The CEO and the lead designer have led different phases of the project, such as discovery and design, and executed the project. 

What did you find most impressive about them?

Perspective Unity Ltd. is very result-oriented and wants to accommodate our requirements to the greatest extent. They act as a balancing element in the whole system because they’re very accommodating and want to deliver the best results possible.

Are there any areas they could improve?

Meeting deadlines concerns all parties involved, so we share some of the blame. Regarding the first iteration, the design part was the main issue. They couldn’t figure it out because many parties were involved, and they couldn’t find the right positioning and approach to visualizing the whole journey. Currently, they're working with very strict deadlines, and I hope they'll make them.

Do you have any advice for potential customers?

When developing software, you have to know what you’re trying to achieve very clearly in terms of requirements. Give Perspective Unity Ltd. time to accommodate all the different revisions so that you’re not disappointed if the deadlines aren’t precisely met.

BACKGROUND

Introduce your business and what you do there.

I work for Intercars S.A., a Polish logistics company that delivers mechanical parts for the automotive industry. I'm the technical leader of one of our IT departments, which works on our internal tool.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perspective Unity Ltd.?

We've been working with Perspective Unity Ltd. for many years. Originally, we needed help with the development of our internal tool.

SOLUTION

What was the scope of their involvement?

Perspective Unity Ltd. has been helping us develop our internal tool, which is written in Python. The team has also helped us test our e-commerce shop using Selenium and Python. Currently, they provide us with two Python developers who are helping us program Selenium for testing.

We didn't provide Perspective Unity Ltd. with documentation to kickstart the project. They started the project themselves. Over time, the ownership of the internal tool has been passed to Intercars S.A. As Intercars S.A.'s employee and the technical leader of this project, I'm mostly the owner of this internal tool now.

What is the team composition?

We currently work with two programmers. I've also talked with Kris (CEO).

How did you come to work with Perspective Unity Ltd.?

Our engagement started so long ago that I don't remember how it happened.

What is the status of this engagement?

We started working together in January 2018, and the engagement is ongoing. We still want to collaborate with Perspective Unity Ltd. for the upcoming years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We assess our engagement's success by looking at the overall performance of Perspective Unity Ltd.'s programmers. We follow the Scrum methodology, so we see how many points we complete and the overall effectiveness of the programmers' work. Overall, we're very happy with it.

One of the programmers is very engaged and takes on more responsibilities for the project. He's proactive in that regard, which is very nice. Overall, there's no power play when working with Perspective Unity Ltd. No one challenges the status, and I try to create a good work culture where everyone can say their own opinion.

If someone wants to take on more responsibilities, I give them the opportunity, guide them through the project, and give them directions. Still, they need to find things on their own in order to take on these responsibilities. Perspective Unity Ltd. is effective, practical, and very mature in the way they collaborate with us, which is great.

How did Perspective Unity Ltd. perform from a project management standpoint?

We use Microsoft Teams to collaborate. Perspective Unity Ltd. is in Bulgaria, and we're in Poland, so we've established an international collaboration. We speak English all the time, so everyone involved needs to have a minimum level of English in order to communicate. Some of them have a better level than others.

We have our scrum meetings every day at 9 a.m., so we're in constant communication. Sometimes, we have a few meetings per day, depending on the upcoming challenges.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Both programmers from Perspective Unity Ltd. are very good. Although we have some discrepancies in our English levels, those challenges are not relevant to our project.

What did you find most impressive about them?

When joining a project like this, the newcomer enters a place with legacy assignments and a legacy status quo. When I joined this project, a lot of our leadership changed. Moreover, the product was supposed to be bigger, but we didn't grow it to the point where we finalized that.

Although the core part of this project was done, some of the additional features weren't. Nonetheless, Perspective Unity Ltd. came into this situation with an open mind. After talking to them, we changed a few things. We had very strict policies, so we loosened up some of those, allowing Perspective Unity Ltd. to find themselves immersed in the project in more responsible ways.

Before we changed our policies, the team's participation was more limited. Even when Perspective Unity Ltd. was in a more limited position, they kept working. Once we removed the constraints and gave them more responsibilities, they took those responsibilities, which was great.

Overall, they're very diligent and very mature, so they've understood their responsibility at every stage. The team is very open to discuss, as well as very professional and friendly.

Are there any areas they could improve?

There's nothing in particular Perspective Unity Ltd. could improve on. As mentioned, one of the developers has limited English skills, so he doesn't understand some things — he's still learning. for example, we can't always make jokes, which limits our capacity to develop a friendship.

Nonetheless, this programmer's English level isn't a limiting factor. I've never had this issue talking to Kris, either. Our negotiations have been great, and talking business with him is always a pleasure.
Do you have any advice for potential customers?

I don't have any particular advice. All I recommend is establishing a friendly relationship with them. Although still professional, we have a friendly relationship with Perspective Unity Ltd. It's very nice that they can switch back and forth between being friendly and professional. This means that we're here to do business and be efficient in our work, but we still can have pleasant conversations, which is great.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of Chimtex Ltd., a chemicals company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perspective Unity Ltd.?

We wanted to create an online shop.

SOLUTION

What was the scope of their involvement?

Perspective Unity Ltd. has developed our website. We initially had a Zoom chat with their team before getting started. We explained how the project would be a bit tricky and our special needs. For example, we have a beaker glass that must have all the sizes listed, and we sell nearly 10,000 items. The website will show all the volumes of the item if you click on it.

We’ve also shared our desire to restrict chemicals that can’t be sold to people who randomly want to buy them. We just offer them to companies that need to be registered and have profiles on the website.

Currently, they maintain our online shop.  

What is the team composition?

We work with three teammates.

How did you come to work with Perspective Unity Ltd.?

A relative recommended them.

How much have you invested with them?

We’ve spent €25,000 (approximately $28,000 USD).

What is the status of this engagement?

We started working together in August 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve launched the site successfully, and things are going well. We’re happy with the results. The site has given us a good image; we have the latest trends and are pleased with Perspective Unity Ltd.'s work.

How did Perspective Unity Ltd. perform from a project management standpoint?

Project management is good. The most significant delay has been due to us adding nearly 10,000 items. The budget may have increased slightly, but it was expected because we kept adding new functions. However, it hasn’t been significant enough, so we aren’t disappointed.

What did you find most impressive about them?

The team is dedicated, and we haven’t had any bad experiences with them.

Are there any areas they could improve?

There can always be improvements, but I can’t think of anything in particular.

Do you have any advice for potential customers?

I definitely recommend working with them, but prepare for more work than expected.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Flux Group, a valet service company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perspective Unity Ltd.?

We needed help with web development, which was challenging because we had a database with 15,000 customers.

SOLUTION

What was the scope of their involvement?

Perspective Unity Ltd. developed our website from scratch. After initial discussions, we told them what we needed, including the ability to manage our customer accounts and enable them to make reservations. They also did different integrations to the site, considering our customer database.

What is the team composition?

I was in contact with four members of their team, including a project manager, who was my main point of contact.

How did you come to work with Perspective Unity Ltd.?

Someone referred them to me and told me they had a great team.

How much have you invested with them?

We spent $40,000 with them on this project.

What is the status of this engagement?

We worked together from October 2009–January 2010.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered quality work, their price was very competitive, and the backend admin panel they created was very user-friendly.

How did Perspective Unity Ltd. perform from a project management standpoint?

The communication was good, and the process was transparent enough for us to see what they were doing and planning to do next. Regarding tools and communication, we used Microsoft Teams and email.

What did you find most impressive about them?

They had professional competence, and there wasn't anything impossible for them to do.

Are there any areas they could improve?

I didn't think there was anything they could improve on.

Do you have any advice for potential customers?

I recommend working with them based on my experience.

BACKGROUND

Introduce your business and what you do there.

I’m the CRM manager at one of the largest automotive importers in Bulgaria. We’re brand representatives of Mazda, Maserati, Fiat, and more. In my role, I’m in charge of the digitalization and automation of our work processes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perspective Unity Ltd?

We needed a CRM system for our business.

SOLUTION

What was the scope of their involvement?

First, Perspective Unity helped us build a fuel discount system. Then, they helped us with a second, larger project, which was developing a CRM system to track every step of our selling process.

From day one, I’ve worked closely with Perspective Unity’s team. During our initial conversations, I provided them with our requirements and all the technical specifications each company had for the use of this system. For this project, we’ve used Python as the programming language.

What is the team composition?

We’re mostly in contact with the project manager.

How did you come to work with Perspective Unity Ltd?

We had a previous working experience with them, so we already knew their working strategy and policy.

How much have you invested with them?

We’ve spent between $50,000–$199,000.

What is the status of this engagement?

We started the partnership around 2018, and it is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The CRM system developed by Perspective Unity is running smoothly.

How did Perspective Unity Ltd perform from a project management standpoint?

We’ve had no delays from Perspective Unity’s end, demonstrating their ability to meet our deadlines. Before COVID-19, we had several in-person meetings, but since then, most of our collaboration has been virtual. Still, they have strong communication skills.

What did you find most impressive about them?

Perspective Unity is a young team willing to work after hours in order to create a product that satisfies their client’s needs.

Are there any areas they could improve?

Perspective Unity’s response time to certain problems could be improved.

Any advice for potential customers?

Ensure your needs can be met with specific requirements and options.

BACKGROUND

Introduce your business and what you do there.

I’m a business process manager at Direct Services Ltd., an outsourcing services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perspective Web Ltd.?

We needed help developing better business processes for companies.

SOLUTION

What was the scope of their involvement?

They developed HRM (human resource management) software for our client that allows different employees to choose their shifts. It’s a tool to improve the internal business processes for employees that serve in one or two job positions. They created five versions of the software, and in the last version, they included an option for an internal communication system with reports. It allows for the production of real-time reports, calling specific positions in different shops.

Perspective Web Ltd. developed the system's frontend. They also developed the backend and UI design according to our BPM plan. My team did QA and process design. Perspective Web Ltd. continues to provide critical support. 

What is the team composition?

I worked with Kristian (Manager, Perspective Web Ltd.). There were 3–5 people in the team.

How did you come to work with Perspective Web Ltd.?

The contract was already signed when I got the project.

How much have you invested with them?

We've spent over $50,000.

What is the status of this engagement?

We started working together in December 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The tasks that were assigned in the five sprints were 90% what we wanted, so they were a good choice. The remaining 10%, they fixed quickly. Overall, we’re satisfied with their services. The software serves more than eight-hundred people in the country, in more than eight industries.

How did Perspective Web Ltd. perform from a project management standpoint?

There were two different lead programmers on the project. When they changed the lead programmer, the project didn’t stop. That was good and shows they’re organized well internally. It’s rare because I’ve worked with many outside companies where changes took months.

We use a ticketing system with a project development software of theirs. We have several virtual meetings with Skype for Business and use email as well.

What did you find most impressive about them?

They’re very organized and respond quickly, creating business processes that are interconnected to our system. They were very patient, productive creatives.

Are there any areas they could improve?

There aren’t any issues they need to do better. I hope they can offer 24/7 support if required, but our clients don’t work 24/7 and so it’s not needed.

Do you have any advice for potential customers?

No.