Perspective

BACKGROUND

Please describe your company and position.

I am the Head of E-commerce of Goodwine

Describe what your company does in a single sentence.

Direct importer of more than 5 000 kinds of wines and spirits from 40 countries, wholesome food and accessories with own retail network, restaurant, wine bar, bakery, sommelier school

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Perspective to accomplish?

• Development and support for our E-commerce
• 3rd party solutions integration

SOLUTION

How did you find Perspective?

• Online Search
• Other

Why did you select Perspective over others?

• Good value for cost
• Company values aligned

How many teammates from Perspective were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We used to work together on different types of projects. First was support and maintainance of our web-solution based on Magento 1.x. Next was the platform migration to Magento 2.x. Now we are working on complex upgrade of our E-commerce solution that combines web and mobile applications, implements different integrations with ERP, PIM, MAS, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I guess the better measurable outcome is that we collaborate together for such a long time and at the moment complexity of the project scope is continously growing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our team deals with Scrum methodology, using Jira + Confluence software and lots of applied tools

What was your primary form of communication with Perspective?

In-Person Meeting

What did you find most impressive or unique about this company?

Their deep involvement in the project and full-time support are impressive.

Are there any areas for improvement or something Perspective could have done differently?

There are always some things to be improved and it depends on project needs. Timelines seems to be the most challenging ones.

BACKGROUND

Please describe your company and your position there.

I'm a Founder at UAMASTER digital agency. We work with many e-commerce projects and sometime need help to fix troubles on client's websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perspective, and what were your goals?

We have a few clients that are using Magento. Time after time they are facing with different types of issues, or need to upgrade something, so we work with Perspective to cover such types of issues with their help.

SOLUTION

How did you select this vendor and what were the deciding factors?

These guys work only with Magento, so for us it means that their expertise is narrow but very high at the same time. They also have all needed certifications and pretty nice reviews so this is why we’ve chosen them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Usually we require new features, some kind of customizations or modules installation/customization.

How many people from the vendor's team worked with you, and what were their positions?

It depends on task complexity, but usually it is 3-5 specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We and our partners are quite happy with results we are usually getting from Perspective. Guys know Magento best practices, so they are thinking a few steps forward and never stop giving some recommendations on how to perform with the most cost-efficient way.

Describe their project management style, including communication tools and timeliness.

The coolest part is that PMs are also certified with Magento certificates. We can discuss technical and architectural aspects with them. All communication runs through Slack and Jira.

What did you find most impressive or unique about this company?

We cooperate with Perspective for many years, and we feel a win-win outcome from this cooperation. They have very fair pricing for such high expertise.

Are there any areas for improvement or something they could have done differently?

Of course we have some issues time after time but usually Perspective team reacts very fast.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a book company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perspective?

We engaged Perspective to develop our Magento 2.3 website.

SOLUTION

What was the scope of their involvement?

Our project with Perspective was just general web development. As issues came up, we thought of things we wanted to improve in the platform and the team implemented them. We collaborated with their project manager to identify all the tasks for the engagement.

What is the team composition?

Their project manager was our main point of contact.

How did you come to work with Perspective?

I found Perspective on Upwork. We shortlisted them together with three other companies. After our phone conversations with other teams, we decided that was the best fit for our project.

How much have you invested with them?

We spent $35,000 AUD (approximately $25,000 USD) over the course of 12 months.

What is the status of this engagement?

We collaborated from February 2021–February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Perspective did everything we asked them to do. Even though our issues weren’t that complex, we were happy that they were able to solve everything. We were also satisfied with their overall technical competency for Magento.

How did Perspective perform from a project management standpoint?

We had a project manager within Trello who was in charge of resolving issues as they came up. They were transparent on the timeline of the tasks that we gave them, and they had solid communication skills, too.

What did you find most impressive about them?

We were impressed by Perspective’s organized approach. We also appreciated that they checked their work properly, minimizing the back and forth between our teams. In addition, they researched issues they weren't familiar with in order to solve our problems.

Are there any areas they could improve?

No, I was satisfied with their services. I’d still be working with them if it weren’t for the COVID-19 pandemic.

Do you have any advice for potential customers?

Their rates and process are good, so work with Perspective.

BACKGROUND

Please describe your company and your position there.

I’m an e-shop manager at Groupe SEB Ukraine. In regard to the global strategy of our company we had to develop an independent online store for our main brands such as Tefal

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perspective, and what were your goals?

Long story short we needed a reliable, stable and modern online store for our brand Tefal. Among other requirements, the most tricky was using PWA. The technology is quite new and here was the main risks from my point of view

SOLUTION

How did you select this vendor and what were the deciding factors?

We were searching for Magento professionals. Firstly, Perspective Studio was shortlisted as a Magento-only company alongside with other Magento market leaders? After a few interviews with all companies we’ve decided to go with Perspective. They bought us with their expertise and a deep knowledge of the Magento environment. Additional factor was a big in-house team of certified developers

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used Magento as a CMS combining it with PWA on the Front-end. The project is quite big so I just say that it is fully equipped with all the payment, marketing and client service tools. We also have lots of integrations.

How many people from the vendor's team worked with you, and what were their positions?

Our main contact was the project manager. In our team we had around 12 people (developers, QA, PM, DevOps).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In result we’ve got exactly what we requested. Unfortunately we have nothing to compare it to, but all the project goals were achieved. Timeline of the project was respected.

Describe their project management style, including communication tools and timeliness.

We’ve used Slack for communication and Jira for project management.

What did you find most impressive or unique about this company?

Very high expertise. This team knows how to deal with Magento. The project manager is not just an implementer of our requirements but an advisor on how to make them better.

Are there any areas for improvement or something they could have done differently?

In general, we are more than happy cooperating with Perspective. I hope they will not change their approach in future.

BACKGROUND

Please describe your company and your position there.

I’m the COO & Senior Project Manager at a software developing innovative startup providing our clients with eCommerce consultancy, sustainable and custom eCommerce solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perspective Studio, and what were your goals?

One of our key accounts had a crucial issue related to the speed of the website built on Magento 2. Basically, the visitors couldn’t browse it at all as well as they weren't able to make any purchases because one page could take up to 5 minutes to be loaded.

SOLUTION

How did you select this vendor and what were the deciding factors?

We involved a few Magento companies at the stage of research/analysis and only Perspective Studio came up with a clear vision on what exactly needs to be done providing us with the accurate project’s roadmap.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Perspective Studio moved to the new web server according to the roadmap. Activities performed by them: Set up a new server (OS installing, LEMP-stack configuration in accordance with Magento recommendations, additional software installing). Install and configure cash warming software. Prepare a project environment, domain names, and CDN, etc. Successfully launch a website on a new server.

How many people from the vendor's team worked with you, and what were their positions?

We’ve communicated with BDM, CTO and PM. Our main contact during the project was the PM, however, the CTO was always in touch and took a very active part in the project especially when decisions had to be made.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site became stable and fast. In the beginning, it took 30 seconds to load the page and after the job was done it became 2-4 sec.

Describe their project management style, including communication tools and timeliness.

Hybrid Project Management style. We've used Slack, Trello, Jira & Zoom.

What did you find most impressive or unique about this company?

Perspective Studio has a narrow but very high-level Magento expertise. They were also very quick in all senses - we started working right away. Their communication is prompt, and solution delivery is very quick. Very impressive and recommended.

Are there any areas for improvement or something they could have done differently?

Sometimes we had very quick and short questions but the PM was preparing a very detailed and comprehensive answer spending too much time. However, it did not affect the project timeline at all.

BACKGROUND

Please describe your company and your position there.

We're a small IT consulting and systems integration firm, and I'm a solution architect / project manager on a wide variety of IT projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perspective Studio, and what were your goals?

We needed to expand our Magento 2 resources in order to handle our growing workload. They have worked on a diverse assortment of projects for us, always with excellent results.

SOLUTION

How did you select Perspective Studio and what were the deciding factors?

We interviewed several companies for our projects, as we wanted to establish a long term relationship. The Perspective team was exceptionally knowledgeable and professional. Our initial communication with them went well, and over the time we have worked together we have found that our positive first impressions were 100% correct.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We've worked on several projects together, including complex M1 to M2 migrations. Their technical team did not have any issues even with the most challenging components.

How many people from the vendor's team worked with you, and what were their positions?

We worked with three different developers and two project managers at Perspective, all of whom were excellent.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Every project has been delivered on-time and on-budget. There's no better endorsement than that.

Describe their project management style, including communication tools and timelines.

Communication has always been excellent with the Perspective Team. They are friendly, professional, and completely fluent in English. They used Slack for messaging, we used Jira for task management. There were no issues.

What did you find most impressive or unique about this company?

The team has a real willingness to work. When we had a sudden emergency, Yaroslav rallied the entire team to help us, even though they were on a corporate retreat. They are absolutely 100% reliable.

Are there any areas for improvement?

Everything went quite well.

BACKGROUND

Please describe your company and your position there.

I'm the Product Owner from Vodafone Ukraine who creates the backlog and communicate with the development team. Also, I approve the final result on the production environment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perspective Studio, and what were your goals?

We hired Perspective Studio to develop the project from scratch and support it after the launch.

SOLUTION

How did you select Perspective Studio and what were the deciding factors?

We chose Perspective Studio because of word of mouth, their perfect approach to the work and of course value for money.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We launched multi-stock inventory, integration with ERP, pick-up in store, a lot of shipping and payment methods, including credit.

We also did the marketing features: promo banners and rules, gifts. discount coupons, bundles and black Friday sales. With Perspective Studio we implement SEO recommendations from another company.

How many people from the vendor's team worked with you, and what were their positions?

Usually, a team consists of

1 project manager, 1 teamlead, 2 backend developers, 1 frontend developer, 2 QA’s and 1 devops. Totally 8 members.

But when a backlog stays bigger the team receives additional: 1 front-end developer, 1 back end developer, 1 project manager and 1 QA.

For example, the highest period is from N till J

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched the first MVP on planned time in autumn 2018, it was important. During Black Friday 2019, we have received 2000 orders per day. On high hours orders were placed every 2 sec. As a fact, we saw how the project successfully works under high load traffic.

Describe their project management style, including communication tools and timelines.

They work by Scrum (use sprints, backlog, retrospectives etc.). We have access for their Jira (including Jira Service Desk) and Confluence, where we keep project documentation.

Also, they use a lot of tools for testing (BrowserStack) and monitoring (like a slack bot). We communicate in slack and telegram. Business correspondence ofc we send through email.

What did you find most impressive or unique about this company?

They live by our project. They always recommend something better. They stay in touch during the night and weekend.

Are there any areas for improvement?

I am not sure about the real needs to improve but if need say something, i can suggest improving business analytics skills.

BACKGROUND

Please describe your company and your position there.

I am a director of AH Digital Ltd. We are a digital marketing company which also owns a popular fitness brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perspective Studio, and what were your goals?

We hired Perspective Studio for the web support and development for a number of websites, but primarily a Magento 1 website which they helped to upgrade to Magento 2.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this company after reviewing and researching various other development agencies. Our decisions were made primarily on the balance of skill, experience, and value.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Beginning with a complete audit of the current website, the project moved from planning to implementation in a relatively short space of time. We presented problems we wanted to eradicate with a new, upgraded platform, and Perspective came up with suitable solutions. Communication during each phase was well executed, and we felt fully involved throughout.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a number of members of the team at Perspective, including Roman, Artur, and Andreii.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With regards to support on our Magento 1 website, we have been more than happy with solutions that have been applied. The website design and development has gone very well so far, and the launch is looking promising.

Describe their project management style, including communication tools and timeliness.

Projects are managed in a consultative style, with communication mostly through the Slack PM software. Ideas are suggested and discussed, and the most appropriate and suitable being agreed upon before delivery.

What did you find most impressive or unique about this company?

We are very happy with how Perspective Studio communicates with us and keeps us up to date with projects.

Are there any areas for improvement?

Some cost reporting systems could be better implemented.

BACKGROUND

Please describe your company and position.

I am the online store manager of KeramaExpert.ua

Describe what your company does in a single sentence.

wholesale and retail sale of ceramic tiles and related materials

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Perspective to accomplish?

• Online store support
• Development and updates

SOLUTION

How did you find Perspective?

• Online Search
• Referral

Why did you select Perspective over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Perspective were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Perspective Team took on the project after the previous team, which did not live up to our expectations. We needed general website support, to be aware of all the solutions on the market. They were able to fix all types of issues we encountered, from faulty architecture to various frontend and server issues. 

They helped us improve import stability and site performance. Many new features have been implemented to improve UX and increase profits. A project for creating a network of adjacent sites was developed and implemented.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All most challenging parts of the project were dealt perfectly. This is why we still use their services and are not planning to stop cooperation. Guys work not only as a technical team, but always look to everything we are going to implement from a business perspective, and some time they advices changing our view on a possible outcome.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach is really well set up, and we like it. The project managers have a lot of experience and understand Magento from the inside out, and it's always a pleasure to discuss things and get their advice before handing it over to a technician. We believe this improves the overall development process.

What was your primary form of communication with Perspective?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This is an ideal ratio of quality and price. professionalism and experience. Speed of implementation of solutions.

Are there any areas for improvement or something Perspective could have done differently?

We understand that there are no perfect projects or perfect teams, and sometimes something might go wrong. When we facing issues with Perspective it is always comfortable to find good solution with them

BACKGROUND

Please describe your company and position.

I am the Head of Marketing & E-commerce

Describe what your company does in a single sentence.

E-commerce and B2B sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Perspective to accomplish?

• Custom development

SOLUTION

How did you find Perspective?

Referral

Why did you select Perspective over others?

Pricing fit our budget

How many teammates from Perspective were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reliably developed custom functionality tailored to business needs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcome of the project was the successful development and implementation of custom functionality that fully met the business requirements. This functionality was tailored to meet the specific needs of the company, enhancing productivity, efficiency, and process automation. Measurable results included increased operational efficiency, reduced task execution time, and improved user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

8 out of 10

What was your primary form of communication with Perspective?

Email or Messaging App

What did you find most impressive or unique about this company?

The team responds 24/7.

Are there any areas for improvement or something Perspective could have done differently?

Perhaps better time management