Penji

BACKGROUND

Please describe your company and your position there.

Project Manager for a travel and tourism company that I have started myself as freelance trip planner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Penji?

Logo design

SOLUTION

How did you select this vendor and what were the deciding factors?

Reviews on facebook page

Describe the project in detail and walk through the stages of the project.

Penji handled everything for me - I directed my vision and they implemented this.

How many resources from the vendor's team worked with you, and what were their positions?

2 - customer service and graphic designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

the logo was fantastic and high quality - exactly matched my needs.

How effective was the workflow between your team and theirs?

They were efficient and effective.

What did you find most impressive or unique about this company?

Their previous logos and marketing on their social media accounts.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I work as a freelancer and I needed to work with Penji to produce work for another client of mine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Penji?

I do not have a background in graphic design, and needed someone to design some logos for my client. Penji went above and beyond to deliver this to us.

SOLUTION

How did you select this vendor and what were the deciding factors?

Penji was affordable, had good reviews, and was very clear-cut about the whole process, with no hidden fees or anything. So it was a clear decision.

Describe the project in detail and walk through the stages of the project.

The Penji team are quite simply a pleasure to work with. They’re creative with great ideas, and have a calm and measured approach even when it gets tough and the pressure is on! We’re continuing to work with them post project as their speed, responsiveness and ability to deliver are impressive

How many resources from the vendor's team worked with you, and what were their positions?

Just one graphic designer for the logos.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Penji was thorough, responded fast and were very clear on their stance about customer satisfaction. Everything went smoothly.

How effective was the workflow between your team and theirs?

Very. All deadlines were adhered to, communication was fast and constant. No hindrances.

What did you find most impressive or unique about this company?

They delivered high-quality work at affordable rates.

Are there any areas for improvement or something they could have done differently?

No, I do not have any complaints. I will continue to use them!

BACKGROUND

Please describe your company and your position there.

Freelancer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Penji?

Graphic design for start-up project

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Penji through recommendations and on google with positive reviews

Describe the project in detail and walk through the stages of the project.

Penji assisted with initial logo design for a start-up project.

How many resources from the vendor's team worked with you, and what were their positions?

In total, 2 people are involved which include the project manager and the graphic designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It is still too early to tell but results so far have been good

How effective was the workflow between your team and theirs?

So far, the experience has been mainly positive. However, 3 weeks in and it is still too early to tell but I will continue the partnership and will mark my rating neutral for now and will revisit later as I get more experience with the team.

What did you find most impressive or unique about this company?

I have found their process is intriguing and effective.

Are there any areas for improvement or something they could have done differently?

Nothing as of yet.

BACKGROUND

Please describe your company and your position there.

Freelance writer needed logo designs

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Penji?

To create logo design

SOLUTION

How did you select Penji and what were the deciding factors?

Google ads

Describe the project in detail and walk through the stages of the project.

Just needed to create a logo design for my freelance comapny

How many resources from the Penji team worked with you, and what were their positions?

can't say for sure

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Not satisfied with the work. Just didn't get well after the first project. 

How effective was the workflow between your team and theirs?

 Just didn't get well after the first project. 

What did you find most impressive or unique about this company?

Not satisfied with the work. Just didn't get well after the first project. I didn't feel confident that I'd enjoy their service.

Are there any areas for improvement or something they could have done differently?

Yes!

BACKGROUND

Please describe your company and your position there.

I run my own digital media agency where I assist in providing clients a full breadth of media and branding streams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Penji?

I used Penji to streamline my outstanding branding projects that required timely submission for each of my clients to present.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected this vendor because of their extreme helpfulness and willing to go above and beyond in the initial stages of the projects prior to even retaining them for each.

Describe the project in detail and walk through the stages of the project.

After going through initial engagement process, we worked together daily hammering through even minor details in order to ensure each project design was accurate.

How many resources from the vendor's team worked with you, and what were their positions?

Several resources from engagement to design team worked with me.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Was able to timely complete numerous projects as a result of Penji's work.

How effective was the workflow between your team and theirs?

Quick responses and reliable work and feedback per project.

What did you find most impressive or unique about this company?

They provided multiple options and pricing formats.

Are there any areas for improvement or something they could have done differently?

No, the team was very professional and helpful

BACKGROUND

Please describe your company and your position there.

We were looking for a design agency to guide us through a redesign of our website as well as an identity rebranding and we were specifically looking for a team we could partner with on an ongoing basis. After speaking to multiple agencies and reviewing Penji's portfolio it was clear they were a great fit for us. Their design process and hands-on mentality were important factors for us making this decision. We went through a series of phases including concept, reference and design. We had lots of long and detailed conversations with Penji to ensure they felt comfortable with how our business operates as it is quite a niche industry.

Once they were happy that they understood the ins and outs of our business they provided us with a concept metaphor we could use to portray our rebrand and for our new website. We had one main point of contact, Gab, our project manager who acted as the bridge between us and the designers. We did have a number of designers also working on our project. Gab was absolutely fantastic! We couldn't ask for a better team lead for our project. Communication was really open and she was always available to help answer questions and fulfil requests. Flawless service!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Penji?

web site design

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for web designers online and after researching several, we definitely realized penji was the best fit.

Describe the project in detail and walk through the stages of the project.

After several meetings to discuss what we wanted the web site to look like they came up with 3 great designs after we choose one, all the changes we wanted were made, we always had direct personalized communication with our project manager and designers were also always available and in the final stage they helped develop a great FAQ section.

How many resources from the vendor's team worked with you, and what were their positions?

4 people, a project manager, 2 designers and an assistant that helped with the final FAQ section.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The web design was amazing, the shopping experience for our ecommerce was so user friendly with their design and the site traffic doubled.

How effective was the workflow between your team and theirs?

It was great, project manager was always responsive through messages and emails, and all the deadlines were met.

What did you find most impressive or unique about this company?

I was blown away about the overall effectiveness of the whole process, the fast and great communication, the amazing designs and the final product.

Are there any areas for improvement or something they could have done differently?

In our experience no, everything was great, they are really experienced and knowledgeable in what they do.

BACKGROUND

Please describe your company and your position there.

We provide a product which helps clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Penji?

Our company struggles with marketing and messaging.

SOLUTION

How did you select this vendor and what were the deciding factors?

I started with a positioning exercise which led me to contact Penji.

Describe the project in detail and walk through the stages of the project.

Defined our main unified branding that we could communicate internally and externally based on who we were targeting.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people. A project manager and two designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Great results.

How effective was the workflow between your team and theirs?

They were very easy to communicate with.

What did you find most impressive or unique about this company?

They are very smart and they have a great understanding of our projects.

Are there any areas for improvement or something they could have done differently?

Not at this time.

BACKGROUND

Please describe your company and your position there.

I am a Graphic Designer for the company, and I help create visual concepts and bring ideas to life.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Penji?

We hired Penji to assist us with some ideas that we were stuck on, and they did a fantastic job in helping us capture the essence of our ideas and personalized them to our company's needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for graphic designers who show creativity and passion in helping their clients, and we found Penji once we read all of their previous client reviews, we decided to choose them.

Describe the project in detail and walk through the stages of the project.

It was a 1-year long project that had to do with food and dining, and we needed to come up with creative designs that fit our company's ideas

How many resources from the vendor's team worked with you, and what were their positions?

We worked with three designers, including a project manager who overviewed the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their developers helped facilitate the project; they created something user-friendly and allowed our ideas to come alive. After working with their team, our site has gained a 50% increase in traffic, and we couldn't be happier with the outcome.

How effective was the workflow between your team and theirs?

They were easy to work with, always had time for our questions and concerns, and ensured that we were always staying notified of every change occurring. We would communicate by phone and have meetings when needed to go over the project. They show excellent customer service to their clients and are flexible with our company.

What did you find most impressive or unique about this company?

What I like about the people at Penji is that their creativity is of high level. Their ability to adapt to a certain situation or challenge, or to do things in a different way, is really something I think is unique to them. You typically see companies who come out with, here’s the model and it fits your company.

I’m always very reluctant to accept that, because who says that this model exactly fits for me? I think Penji has a different approach to this, where they look at the challenge and decide what the best process is for bringing us into the right place and that just works perfect for me.

Are there any areas for improvement or something they could have done differently?

I believe that they worked to their best abilities and do a fantastic job at assisting clients and working hand in hand with them to ensure a great outcome.

BACKGROUND

Please describe your company and your position there.

Events Planning/ Planner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Penji?

New website to be interactive

SOLUTION

How did you select this vendor and what were the deciding factors?

Previous reviews and time frame for completion

Describe the project in detail and walk through the stages of the project.

I would highly recommend Penji. They immediately understood the brief presented to them and were extremely helpful and flexible. As a result, they produced a fantastic piece of work which has been very well received both internally and externally.

How many resources from the vendor's team worked with you, and what were their positions?

2

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our new website is now in place and we are having great comments.

How effective was the workflow between your team and theirs?

Perfect and easy.

What did you find most impressive or unique about this company?

We appreciated their knowledge, helpful suggestions, and advice.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I own a drop servicing company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Penji, and what were your goals?

Logo design. I wanted an image that would convey what I did conspicuously and was appealing to the eye

SOLUTION

How did you select this vendor?

Google searches and a few emails with the details of my idea

Describe the scope of their work in detail, including any steps and the final deliverables.

We collaborated, brainstormed some ideas for a while then reviewed a few drafts. When I was happy with the design I green lighted the design and had it in a day

How many people from the vendor's team worked with you, and what were their positions?

Just 1, the graphic designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A few of my colleagues have said they like the design. The business is young so I don't have a lot of data to compare to

Describe their project management style, including communication tools and timeliness.

We mostly emailed back and forth as necessary. Not sure what to comment on project "management" as it was essentially just an email dialogue. Emails were responded to within an hour or two during business hours.

What did you find most impressive or unique about this company?

I can't say much here as this is my first experience paying for logo design

Are there any areas for improvement or something they could have done differently?

Just to let me know when the project manager has his/her days off so I know when to set time aside and not to.