Panaxeo

BACKGROUND

Please describe your company and your position there.

Exponea is a leading global customer experience platform providing predictive intelligence, product recommendations, personalization, email marketing, lifecycle intelligence, automation and full channel automation. With a team of 200+ professionals operating worldwide, Exponea became the fastest growing SaaS company in Europe in 2017, according to saas1000.com. Exponea is the no. 1 choice for 1000+ data-driven marketers. Fulfilling their expectations, G2Crowd rated Exponea as the Market Leader in Winter 2019. As a CPO I lead both product and engineering part of the organisation and have responsibility to run our product in stable, scalable and secure way.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Panaxeo?

Exponea partnered with Panaxeo to level up the data collection SDKs for Android, iOS and React Native. Exponea’s customers get intelligent and actionable insights through our cutting-edge analytical platform. Much of this wouldn’t be possible without reliable data collection mechanisms implemented into Exponea’s mobile SDKs. These are integrated into customers’ Android, iOS and React Native applications to collect real-time data (online and offline) and enable campaign features such as dynamic in-app messages and rich push notifications.

What were your goals for this project?

Deliver data collection SDKs for Android, iOS and React Native with military-grade reliability and swiftness – all that while handling millions of data points.

SOLUTION

How did you select Panaxeo?

While researching different vendors, Panaxeo team had struck us with a high level of competence. We have a rather large in-house development team, but we were looking for flexibility and quick delivery, and leaned towards outsourcing the project. Having started our partnership in mid-2019, Panaxeo engineers assessed, redesigned and rebuilt the data collection SDKs to enable simple, fail-proof and performant integration into any iOS, Android or React Native mobile application on the market.

Describe the project in detail.

There is a couple of features worth mentioning:

1. Dynamic in-app messaging enabling fully personalized offers. New feature dynamically displays customizable in-app messages with personalized offers. This provides Exponea’s integrators with a new tool for targeting & converting customers in real-time.

Panaxeo took special care to make the integration as simple as ABC; saving integrators valuable time and development costs. In-app messages are fully customizable and assembled from native components – they work great, and look & feel beautiful to the user.

2. Advanced SDK monitoring that integrators love As the SDKs are processing tons of data, it’s crucial to know if something fails so we can act on it. This is achieved through advanced monitoring capabilities baked into the SDKs.

The real challenge consists of providing these capabilities without interfering with any of the host application’s monitoring tools. As we believe the SDK’s monitoring should be fully “invisible” to the integrators, Panaxeo had to pull off some advanced techniques to achieve this, like building their own monitoring engine.

3. Taking stability to the next level SDKs should run flawlessly in any environment, device and host application imaginable. With every new version of the SDKs, Panaxeo engineers are introducing new ways to further act on this goal.

Most of these are beyond the usual, like careful thread isolation, future code testing or advanced error interception. They did all of this with the aim to make Exponea’s SDKs the most loved analytical integration on the market.

What was the team composition?

The team assigned to the project consisted of 4 people. Our main point of contact was Igor Liska, the project lead. Besides him, there were Juraj Dudak and 3 other developers and testers. Panaxeo people truly blend in very well with our team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our team is more than satisfied with the cooperation. Our customers appreciate the seamless integration of the SDKs and the advanced features it enabled. We run a truly data-driven product. The quality and reliability of the data determine the success of our customers, and thus ours as well.

How effective was the workflow between your team and theirs?

Panaxeo team is senior and independent. The cooperation was effortless and commitments were delivered. The work has been mostly managed remotely, using tools like Jira, Google Docs, Zoom and Slack.

What did you find most impressive about this company?

Panaxeo is exactly the type of partner we were looking for a long time. They are responsive, accountable and consistent in quality of delivery. The biggest benefit I see is their ability to challenge our requests in a way that the value of the solution is always maximized for us. They truly focus on helping you achieve your goals, not just to deliver what is expected. We continue the cooperation on other projects.

Are there any areas for improvement?

The more we cooperate, the smoother it gets. We understand each other well.

BACKGROUND

Please describe your company and your position there.

Tatra banka is a member of the strongest Austrian banking group RBI Group. As the first private bank in Slovakia, Tatra banka nurtures the pioneer legacy as a market leader in innovations. In 2018, the British financial magazine Euromoney awarded Tatra banka the title of "Best Slovak Bank" for the 14th year in a row. The bank was also named "Most Innovative Consumer Digital Bank" by Global Finance magazine in 2019 and "Best Bank" by Global Finance and EMEA Finance magazines in 2018. Some of the leading innovations Tatra banka introduced over the years are Contactless Visa payment card (2010), Mobile payments (2012), Voice biometrics (2013), Online banking using a smartwatch (2015) and Face biometrics (2018). As a Senior Product Manager at Payment Cards Department of Tatra banka I am responsible mainly for mobile payments – including technical expertise and responsibility for delivery of new solutions, communication with vendors and partners, internal and external customers, and also driving adoption and marketing campaigns. Over the last few years, I´ve been responsible for the implementation of MobilePay application - our own solution for proximity mobile payments and also for implementation of Apple Pay and Google Pay in Tatra banka.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Panaxeo?

In 2019 Tatra banka decided to implement Google Pay and we began to look for a partner who can integrate this feature into MobilePay, an existing mobile app for our clients. Panaxeo brought mobile app expertise, premium integration skills and smooth customer experience to achieve the mission. Tatra banka is the pioneer in mobile payments in Slovakia. Back in 2012, we were the first bank to introduce mobile payments in the country. For several years now, we have served our customers with contactless payment processing via our MobilePay application. The growing prominence of standardized contactless payment procedures prompted Tatra banka to present new options for contactless payments via Google Pay as well.

What were your goals for this project?

The project goal was simple - we asked Panaxeo to deliver smooth take over from the previous vendor and flawless Google Pay integration.

SOLUTION

How did you select this vendor?

Panaxeo is a young company, but the people there have a great reputation and proven experience. Our team has worked with them on other mobile payment and mobile banking apps in the past. When they founded Panaxeo in 2019, we were immediately keen to partner with them for our next project. The Google Pay integration is yet another milestone in our lasting and successful partnership.

Describe the project in detail.

Panaxeo delivered seamless Google Pay integration into MobilePay, an existing mobile app for Tatra banka clients available on Android.

What was the team composition?

The team assigned to the project consisted of 3 people. Our main point of contact was Joachim, the project lead and software engineer. Besides him, there were 2 other developers and testers. Panaxeo people truly blend in very well with our team. On top of the project lead, the founders Adam Okruhlica and Igor Liska usually keep up with the project for quality assurance.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Google Pay integration works seamlessly. The user reviews on Google Play and our socials are positive. The users are happy and our team had a pleasant experience working on the project.

How effective was the workflow between your team and theirs?

The cooperation between our two teams has been effortless and flexible. Panaxeo team are professionals - they reacted quickly, go the extra mile and prefer open communication. Their seniority truly makes your life easier. The work has been mostly managed has mostly been managed remotely, using tools like Jira, Microsoft Teams and Slack.

What did you find most impressive about this company?

The mobile expertise of Panaxeo has proven a valuable asset in shortening the delivery time and increasing our app’s user satisfaction score. Panaxeo team quickly navigated our environment and vendor dependencies and provided us with great insights along the way. The project benefited from their creative, calm and smart outlook. As a project owner, you cannot wish for a better, more reliable and professional partner when dealing with critical product updates. We are looking forward to further cooperation with Panaxeo.

Are there any areas for improvement?

We are lucky to have such a reliable and flexible partner, providing us with expertise and support, always keen to find the best solutions for our requests.

BACKGROUND

Please describe your company and position.

I am the Master of Principle Guy

Describe what your company does in a single sentence.

provide well-being coaching

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Panaxeo to accomplish?

• develop app

SOLUTION

How did you find Panaxeo?

Referral

Why did you select Panaxeo over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Principle Guy is a custom workout app. It’s easy to manage, high-quality, and beautiful to look at. The app’s fast, stable, easy to manage. My clients are happy, and the workout management makes all of our lives much easier

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

dunno

Describe their project management. Did they deliver items on time? How did they respond to your needs?

deliver on time, they responding quickly

What was your primary form of communication with Panaxeo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

low-code framework

Are there any areas for improvement or something Panaxeo could have done differently?

nope, they are the best

BACKGROUND

Please describe your company and your position there.

365.bank is digital bank providing digital banking services in the Slovak Market. It is the result of series of digital banking transformations of the traditional Post Bank Slovakia. My position in the bank is Chief Enterprise Architect.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Panaxeo, and what were your goals?

Program HORIZON is the 3rd phase of ongoing bank's digital transformation. It implements new digital banking architecture (new digital banking platform) that delivers strategic goals, addresses market trends and solve our long term shortcomings. It includes full stack digital bank, moved into cloud and integration with specific on-premise and 3rd party services.

HORIZON program hit all the bank capabilities - products & services, sales, marketing, compliance, security, risk management, finance, IT and others - and on all the levels - business, applications, data and technology. Panaxeo was hired to help us to establish modern development processes and adopt best development practices for cloud platform development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Panaxeo based on their expertise with banking and fintech software solutions. We needed a reliable partner versed in AWS and knowledgeable in the best practices present in the field – to be able to adapt and implement them ourselves.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

HORIZON is a large transformation project which has been going on for several years already. The stage during which Panaxeo joined our forces mainly focuses on building custom apps and services which would serve as glue between our on-site and cloud infrastructure. The goal of this stage is to gradually move to the cloud without our users noticing any hiccups.

How many people from the vendor's team worked with you, and what were their positions?

On the regular, we worked with an architect and two engineers who formed their own unit which quickly integrated into our core teams.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The program itself is still ongoing, but we value Panaxeo’s input on our security systems. They went above and beyond the call of duty, opting to create our own custom security system and multi-step authorization process.

Describe their project management style, including communication tools and timeliness.

Smooth, seamless and self-managed. Panaxeo team provided high quality service, always on time and beyond requested quality.

What did you find most impressive or unique about this company?

The Panaxeo team has surprised us by going above and beyond what was expected, even designing and implementing their own custom safety procedures. Thanks to their experience and know-how, we are able to set up our own approach going forward, based on what they have been able to bring to the table.

Are there any areas for improvement or something they could have done differently?

The project itself is still ongoing and we hope that the team keeps the high level of professionalism they are at.