Packetlabs Ltd.

BACKGROUND

Please describe your company and position.

I am the Senior IT Manager of a shipping company

Describe what your company does in a single sentence.

We manage ocean going vessels which requires systems and software for purchasing and accounting 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Identify all weaknesses in our systems that could be exploited

SOLUTION

How did you find Packetlabs Ltd.?

Online Search

Why did you select Packetlabs Ltd. over others?

• High ratings
• Company values aligned

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Penetration testing and ethical hacking of our systems. The goal was to see how far an automated pen test could get, then to see if a compromised user account could gain enough information to discover or elevate to a domain admin.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The final report detailing all vulnerabilities discovers, how they were discovered, and what to do to patch them

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Several people were assigned to the project in stages. First from the initial inquiry to the scope and requirements estimate and then to preparation and execution of the penetration test.

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

At every stage of the project, they provided the needed level of expertise and explained why and how they were about to proceed. They are very experienced at all aspects of the project.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

I am totally happy with the job they did

BACKGROUND

Introduce your business and what you do there.

I'm the CIO at an aluminum extrusion provider for the automotive and building industries. We produce reinforced aluminum for vehicles, as well as window frames for high-rise buildings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

We needed an external organization to perform penetration testing and review our organization's cybersecurity.

SOLUTION

What was the scope of their involvement?

Packetlabs Ltd. conducted penetration testing and reviewed our IT system's cybersecurity. I asked Packetlabs Ltd. to review the front office vulnerabilities, and the team also installed software that allowed them to monitor our system's environment. Packetlabs Ltd. provided on-site services. 

What is the team composition?

We worked with around five teammates from Packetlabs Ltd., including account executives, a project manager, and ethical hackers who were involved in the project's testing.

How much have you invested with them?

We invested just under $100,000 CAD (approximately $73,000 USD).

How did you come to work with Packetlabs Ltd.?

We met Packetlabs Ltd. through a referral.

What is the status of this engagement?

We initially contacted Packetlabs Ltd. in September 2023 to define the project's scope. The team was honest about their capabilities, and the reviewing process of our project took about a month and a half. We signed the contract with Packetlabs Ltd. in mid-October 2023, and the project was completed in December 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The success of Packetlabs Ltd.'s work was demonstrated in the report they produced, which highlighted our security vulnerabilities. The report was very thorough and detailed, showing us things we couldn't have known by ourselves. Packetlabs Ltd.'s work quality was exceptional. We hired them because although we had heard of other cybersecurity firms, they weren't as accommodating to us as Packetlabs Ltd. 

The entire team was exceptional to work with. Packetlabs Ltd. had a strict hiring process, which appealed to me. The team hired exceptional professionals. 

How did Packetlabs Ltd. perform from a project management standpoint?

Packetlabs Ltd. delivered work on time and stayed on budget. I was surprised they could meet our deadline, which was in December 2023. The team surprised me by delivering the report just before the Holidays, on December 23. The budget was exactly as we had anticipated. Our contract stated that there would be two invoices: half of the budget would be paid upfront, and the other half would be paid when the project was completed.

We had weekly progress calls with Packetlabs Ltd. and follow-up calls on a daily basis. We communicated via phone calls and email and collaborated via Jira, Asana, and Trello.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Christina (Client Success Manager) was outstanding.

What did you find most impressive about them?

Packetlabs Ltd. went above and beyond our expectations. We had a particular environment since we worked in a manufacturing environment. Our organization was comprised of two parts: the IT department and the operational technology (OT) department. The last one manages our machinery and robotics. 

Our engagement was strictly for our IT side. However, the team highlighted exposure or breaches in the security profiles that led to the OT environment and vice versa. I was surprised to get that because it wasn't part of the scope. The team delivered a detailed and extensive report about our entire environment's vulnerabilities. 

Are there any areas they could improve?

My only suggestion for Packetlabs Ltd. is to improve their communication regarding cybersecurity tasks. We aren't a cybersecurity firm, so we didn't understand the specific tasks the team mentioned they'd do. Better communication explaining their work to have a clearer understanding of what the tasks mean would be beneficial.

Do you have any advice for future clients of theirs?

I suggest to contact Packetlabs Ltd. and let them do their job. The team is a security expert and is rated highly on the cybersecurity scale of penetration testing.

BACKGROUND

Please describe your company and position.

 I am the COO of an information technology company 

Describe what your company does in a single sentence.

Business transaction processing and integration for business-to-business trade including EDI.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Network Penetration Testing
• Application Penetration Testing

SOLUTION

How did you find Packetlabs Ltd.?

RFP

Why did you select Packetlabs Ltd. over others?

• Good value for cost
• Experience

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Infrastructure penetration testing, vulnerability assessment, application security testing including configuration, authentication & authorization, input validation, etc. Deliverables included detailed report on findings, calls to review and discuss findings, and a retest with detailed report.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tests were performed on schedule. Results were provided within the agreed upon timeline following the tests.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very responsive to our needs, including scheduling the retest quickly when requested. Questions are always answered promptly and with full details to assist in our remediation efforts.

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everything provided by Packetlabs was very professional, thorough, and detailed. The team is great to work with and always very helpful.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

Overall the process was great and I have no areas for improvement to note.

BACKGROUND

Please describe your company and position.

I am the Technical Support Manager of an it services company 

Describe what your company does in a single sentence.

Dedicated and cloud servers worldwide

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Pentesting

SOLUTION

How did you find Packetlabs Ltd.?

Online Search

Why did you select Packetlabs Ltd. over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned
• Certifications

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PacketLabs were hired to conduct our annual pentesting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was executed with adherence to the schedule, budget, and scope. From start to finish, the quality was exceptional, leaving us thoroughly satisfied with both the interpersonal interactions and the reports delivered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time and they were of a great guidance in the preliminary phase

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were consistently available and supportive during the entire process. Not only were the interactions effortless, but they also showcased great technical proficiency.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

Nothing particular

BACKGROUND

Please describe your company and position.

 I am the Sr. Manager, Cybersecurity of a hospitality & leisure company 

Describe what your company does in a single sentence.

Senior Living

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Penetration Testing - Cloud + Infrastructure

SOLUTION

How did you find Packetlabs Ltd.?

Online Search

Why did you select Packetlabs Ltd. over others?

Company values aligned

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Penetration/Vulnerability testing including cloud, infrastructure, IoT, servers, endpoints, spearphishing and reporting findings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Report and recommendations. Was easy to see that it was very thorough.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Organized and timewise went according to earlier discussions.

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They use Canadian based and vetted staff. Their services were impressively reassuring and transparent.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

Wish every engagement went as well as this.

BACKGROUND

Please describe your company and position.

I am the Director, Cybersecurity of ICES

Describe what your company does in a single sentence.

ICES leads cutting-edge studies that evaluate healthcare delivery and outcomes. ICES researchers access a vast and secure array of Ontario’s health-related data, including population-based health surveys, anonymous patient records and clinical and administrative databases.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Assess strength of ICES' external infrastructure
• Facilitate a purple team engagement

SOLUTION

How did you find Packetlabs Ltd.?

• Conference

Why did you select Packetlabs Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assess security posture of external and internal controls.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful assessment of controls in a predictable and repeatable manner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Packetlabs PM ensured that timelines were adhered to, and deliverables were received on time. The Packetlabs team were extremely responsive to ICES' inquiries.

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Packetlabs is the depth of knowledge that they're able to bring to the table. Starting from their ability to understand the desired outcomes during initial discussions, to their continued professionalism throughout the engagement.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

We were extremely pleased with the performance of Packetlabs during this engagement.

BACKGROUND

Please describe your company and position.

I am the Infrastructure Engineer of Trustle

Describe what your company does in a single sentence.

We provide just-in-time access to cloud and SaaS providers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Pen testing for SOC2 compliance
• Learn about security best practices

SOLUTION

How did you find Packetlabs Ltd.?

Online Search

Why did you select Packetlabs Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We gave packetlabs a complete list of our APIs andcloud infrastructure hoping they would find and prioritize their findings so that we can fix them in accordance to our SOC2 requirements but also learn a bit about best practices along the way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The number of findings from the entire set of APIs that we provide.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very quick to respond and kept an open slack channel for communication

What was your primary form of communication with Packetlabs Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

Their rapid work and great communication were impressive

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

I would maybe invest in some improvements on the platform used for sharing the findings. Sometimes I wasn't able to initially access findings that I assumed were assigned to me.

BACKGROUND

Please describe your company and position.

I am the CIO of Registry Connection Inc.

Describe what your company does in a single sentence.

Software custom tailed for the Alberta Registry agent industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Identify security risks to our infrastructure and software
• Suggest remediation steps for any risks found

SOLUTION

How did you find Packetlabs Ltd.?

Online Search

Why did you select Packetlabs Ltd. over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Identification of security risks and vulnerabilities in our network infrastructure and software tools, and remediation steps required to address any that might be found.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Presentation of a verifiable list of security tests performed, both automated and manual - and the results of each test, with a thorough breakdown of how to exploit any vulnerabilities found and steps to remediate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicated effectively and provided exactly as they advertised in a timely manner.

What was your primary form of communication with Packetlabs Ltd.?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their hiring policy when it comes to the staff they assign to projects was the unique hook that sold me on their service above their competitors, in that they require potential employees to prove their capabilities with a hands-on demonstration of their ethical hacking skills.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Chief Systems Engineer of Rocket Science VFX

Describe what your company does in a single sentence.

Visual Effects

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• To identify vulnerability to our external and internal network.
• A requirement for our clients' audit.

SOLUTION

How did you find Packetlabs Ltd.?

Referral

Why did you select Packetlabs Ltd. over others?

Good value for cost

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Application security testing against 3 web apps
• Internal penetration test against 6 external IPs; 
• complimentary VA scan of 400 endpoints (selection of top 200 to include in penetration scope); 
• 127 internal IPs (VMs, servers, network components); 
• 200 internal IPs (which is 50% of endpoint sampling) 
• 1 email phishing campaign against 200 email addresses

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Vulnerability Identification. Risk Mitigation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Regarding PacketLab's project management, they exhibited a high level of professionalism and responsiveness throughout the engagement.

What was your primary form of communication with Packetlabs Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

A remarkable aspect of Packetlabs Ltd. could be their deep technical knowledge and expertise in the field of penetration testing. Their team consist of highly skilled professionals with extensive experience in conducting thorough assessments of security vulnerabilities and simulating real-world attack scenarios. This expertise allows them to identify weaknesses and provide valuable insights to enhance security measures.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

Nothing at this moment.

BACKGROUND

Please describe your company and position.

I am an executive at a government company

Describe what your company does in a single sentence.

municipal government

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Perform Penetration test on a web application
• Validate remediation via a re-test

SOLUTION

How did you find Packetlabs Ltd.?

During security conference

Why did you select Packetlabs Ltd. over others?

• Great culture fit
• Good value for cost
• flexibility, strong PEN-test sills

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

perform PEN-test on external web application, discuss findings and recommend remediation, validate remediation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• findings are remediated, and all medium, high and critical findings are remediated

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A project manager is assigned. The project was delivered on time, with accommodation to changing schedules and special requirements. They provide instant responses to our questions and needs.

What was your primary form of communication with Packetlabs Ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Professional PEN-testers with multiple industry certifications, and years of experience in PEN-test 

2. Flexibility and accommodation to customers' changing schedule, and special requirements 

3. Reasonable cost for the service.

 We have been using this company for the past 10 years.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

We have been using this company for our PEN-test needs for the past 10 years with good results.