Penetration Testing and Application Security

We offer a variety of services including infrastructure penetration testing, web and mobile application testing, social engineering, red team exercises, source-code reviews and exploit development all to help you protect your most valuable assets – your data and your customers.

Our clients occupy multiple industries including government, technology, media, retail, healthcare, financial, consulting, law enforcement, and more. We mandate each of our consultants to complete the most advanced penetration testing training available in the industry. The minimum qualification our resources have is the OSCP, which requires the successful completion of a 24-hour practical certification challenge.

Our slogan, Ready for more than a VA scan?® proves our commitment to the industry to provide only expert-level penetration testing. Our team of consultants think outside the box to find weaknesses others overlook, and continuously learn new ways to evade controls in modern networks. We refuse to compromise on the thoroughness of our testing and will never outsource our engagements.

 
$5,000+
 
Undisclosed
 
2 - 9
 Founded
2011
Show all +
Mississauga, Canada
headquarters
  • 606-6733 Mississauga Road
    Mississauga, ON L5N6J5
    Canada

Reviews

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Web App Testing for Early Childhood Education Association

"We found their communication style to be their most impressive quality."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2019 - June 2020
Project summary: 

Packetlabs Ltd. conducted penetration tests on a newly developed custom web app to identify any potential security weaknesses. Following testing, they created and presented a report.

The Reviewer
 
11-50 Employees
 
Vancouver, Canada
Project Manager, ECEBC
 
Verified
The Review
Feedback summary: 

After performing extensive tests, Packetlabs Ltd. produced a thorough report that explained any potential security flaws. Accommodating schedule changes, the team supported effective collaboration. By making complex technical concepts accessible, they ensured a successful partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at The Early Childhood Educators of British Columbia. We’re a professional network of early childhood educators.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

We hired Packetlabs to perform penetration tests on our custom web app. We wanted a third-party agency to check the system's security as it had the potential of identifying personal information. We wanted to make sure the system was solid.

SOLUTION

What was the scope of their involvement?

Packetlabs tested all parts of our system to assess whether or not hackers would be able to break-in. They also tested the platform to see if people would be able to accidentally access personal information. They created a report that listed all of the issues. Their team prioritized the risks as well as included descriptions and screenshots.

They met with us two times to review the report. Their team made sure that we understood its contents and gave us a chance to ask any clarifying questions. 

What is the team composition?

We worked with a project manager who was our main point of communication. When they presented the report, they brought in one other person to explain the technical details.

How did you come to work with Packetlabs Ltd.?

We asked our IT company to find a reputable company for us. They found Packetlabs.

What is the status of this engagement?

We contacted them in September 2019 but their start was delayed on our end. The contract was open until their team could do the tests. It took them about two weeks to perform the tests, which are now complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The report had a significant amount of detailed information. The level of detail was great for someone who would fix any potential issues. 

At the same time, they broke down the report for folks who aren’t developers. Their team helped us to fully understand the business risk of any issue that may be found. They helped us to understand and quantify any risks in real life.

They answered all of our questions during the presentations. When there were pieces that were more difficult for us to understand, they found different ways to explain it. They understood that the information was complicated and didn’t make us feel like we didn’t have the capacity to understand.

How did Packetlabs Ltd. perform from a project management standpoint?

Their team was flexible with our timeline and clear about the tests' schedules. At our request, they shifted the timeline multiple times but never made us feel like we were causing them any problems.

Their team gave us a timeline upfront and stuck to it. They updated us throughout the project. Their team let us know when they would be trying to hack into the system and when the tests ended. They communicated clearly, so we didn’t raise any accidental red flags.

What did you find most impressive about them?

We found their communication style to be their most impressive quality. They broke down complicated information for us to understand.

Are there any areas they could improve?

No, we were happy with them.

Do you have any advice for potential customers?

There isn’t any advice that needs to be given. Packetlabs led us through a process that they understood better than we did.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Security Assessment for Trucking Services Company

"They are aggressive about their timelines and are committed to staying within them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. - May 2020
Project summary: 

Packetlabs Ltd. used Microsoft software to conduct internal assessments and external penetration testing, presenting issues and offering recommendations of potential solutions.

The Reviewer
 
1,001-5,000 Employees
 
Canada
IT Director, Transportation & Warehouse Service Provider
 
Verified
The Review
Feedback summary: 

Packetlabs Ltd. performed exceptionally well, completing the work ahead of schedule most of the time. The team worked quickly to identify any issues, write up reports, and offer recommendations. Their friendliness set them apart and made them more of a partner than merely a service provider.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director for a trucking services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

We needed some security assessment and analysis done.

SOLUTION

What was the scope of their involvement?

Packetlabs Ltd. used Microsoft software to do internal assessment and external penetration testing. They reported any issues and recommended solutions.

What is the team composition?

We worked with 2–3 teammates. 

How did you come to work with Packetlabs Ltd.?

We had worked with them in the past and had been satisfied with their work.

How much have you invested with them?

We spent roughly  $150,000 CAD (approximately $109,000 USD) for one of the most recent projects.

What is the status of this engagement?

We worked on this project from March–May 2020. We’ve been working with them annually since 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Packetlabs Ltd.’s performance was excellent. They were very fast in delivering reports and recommendations. They did well in identifying issues that needed to be addressed.

How did Packetlabs Ltd. perform from a project management standpoint?

They usually finished ahead of schedule. We communicated via email and phone.

What did you find most impressive about them?

They are aggressive about their timelines and are committed to staying within them. They’re friendly — more like a partner than a vendor.

Are there any areas they could improve?

No, not at this point in time.

Do you have any advice for potential customers?

They are good partners to work with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Penetration Testing for Brick Manufacturer

"We received a document that exceeded our expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2019 - Ongoing
Project summary: 

Packetlabs Ltd. was hired to improve the cybersecurity of a brick manufacturer's website. They came onsite to determine the project scope before facilitating an internal scan and delivering a detailed report.

The Reviewer
 
201-500 Employees
 
Toronto, Canada
Colette Kay
Manager, Information Systems, Brampton Brick Limited
 
Verified
The Review
Feedback summary: 

Packetlabs Ltd. delivered a wonderful analysis of the client's current security conditions. Their pen-testing yielded great insights and actionable recommendations. The document was composed in a digestible, non-technical fashion, accomodating the client's comfort. Their workflow was also excellent.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the IT Manager at a Building Materials Manufacturer with a head office in the GTA, Ontario, Canada. We currently have 8 sites located in Ontario, Quebec and the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Packetlabs Ltd.?

We had targeted 2019 as a year to increase the strength of our network security. We have a small internal team and needed the expertise of a third party to test our networks and recommend hardening solutions. We have had external Pen tests in the past but realized there was also a need for an internal review. We engaged Packetlabs for these tests.

What were your goals for this project?

Highlight areas where security improvements needed to made and provide us with easy to understand and executable recommendations.

SOLUTION

How did you select this vendor?

We interviewed three different vendors for this project, Packetlabs was a referral. They came in with one of the best prices combined with the most comprehensive solution. They impressed us with their passion for cyber security and the breadth of their knowledge.

Describe the project in detail.

Once we selected Packetlabs we had further meetings to detail the SOW. We are a fan of local vendors as we appreciate the opportunity to meet in person. Packetlabs brought their team onsite to nail down the final details of the project, this combined with a couple of fact finding phone calls and emails allowed us to start the project very quickly after the SOW was signed.

They dropped off a device to us for the internal scan. Their project lead always took great care to let us know what phase they were in testing-wise and warned us when the tests were going to happen. They kept us updated as they went along and took the time to call out significant issues prior to the preparation and release of the full report to us.

What was the team composition?

We had one of the managing partners engaging with us throughout the initial meets and the development of the SOW. We also had their project lead tester with us from beginning to end of the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project deliverable was a document detailing the results of the pentest and areas for improvement. We received a document that exceeded our expectations.

The pentest result was a very detailed, comprehensive document containing very clear and actionable recommendations for our team. The organization of the document made it easy for our team (who are not cyber security professionals) to work through the document, which had a priority-based layout, and tackle each recommendation according to the urgency of the fix.

How effective was the workflow between your team and theirs?

The workflow was excellent due to the constant communication of Packetlabs throughout the project.

What did you find most impressive about this company?

The commitment to their craft and advanced cyber security knowledge of all Packetlab team members we encountered inspired a great amount of confidence in their process. This was backed up by the results we received.

Are there any areas for improvement?

I don't believe that the project could have had a better result than what Packetlabs achieved for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Project came in on time as scheduled.
  • 5.0 Cost
    Value / within estimates
    Top level project value.
  • 5.0 Quality
    Service & deliverables
    Top notch knowledge and professionalism.
  • 5.0 NPS
    Willing to refer

Cybersecurity Consulting for Lighting Solutions Company

“Their knowledge base is exceptional when it comes to cybersecurity.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sep. 2019 - Ongoing
Project summary: 

PacketLabs Ltd. handles the cybersecurity services for a lighting solutions company. Their team runs diagnostics on and provides consulting for the partner's firewall, network, and operating system.

The Reviewer
 
201-500 Employees
 
Toronto, Canada
Mahmoud Dimassi
Director of IT, Viscor
 
Verified
The Review
Feedback summary: 

PacketLabs gives the partner peace of mind and reassurance that their cybersecurity needs taken care of. Their team is full of experts who go above and beyond the scope of the engagement. They effectively resolve issues and answer questions in layman's terms.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT at Viscor. We manufacture lighting fixtures for buildings, businesses, gyms, pools, hospitals — you name it. Basically, we do a turnkey solution by bringing metal in and sending products out with lighting and different designs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

A couple of years ago, we had a situation where we noticed our network was getting hacked. It was fixed, but since then, I knew I needed an expert team to continuously validate if our network is fortified and hack-proof. Essentially, I needed someone to evaluate our system and tell me if our firewall wasn’t correctly prepped, an application wasn’t up to par, or a network contained a hole.

SOLUTION

What was the scope of their involvement?

PacketLabs provides cybersecurity services for us. After investigating our firewall, network, and operating system, they identify areas that can be improved. Then, they provide solutions on how to solve those security concerns. They run diagnostics on a whole slew of issues.

Their team conducts follow-up calls to make sure we’re resolving things correctly. Then they rescan our networks to double-check and ensure our work is correct.

What is the team composition?

There are about 5–6 people we mainly communicate with. I know there’s more, but I’m not sure of the composition. I have weekly contact with our project manager.

How did you come to work with Packetlabs Ltd.?

It was through word-of-mouth. We’ve had colleagues from different organizations mention that PacketLabs is top-notch. We sent out an RFP to multiple vendors and narrowed it down to four. PacketLabs came up with the best solution in terms of pricing and expertise, so we chose them.

How much have you invested with them?

We’ve invested between $50,000–$60,000.

What is the status of this engagement?

Our ongoing partnership began in September 2019. They periodically come in and conduct quick scans to ensure there are no issues or situations that might compromise our network.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Right away, I noticed there wasn’t just one sole person who had cybersecurity expertise. Every single one of them, even the project manager, has expertise in cybersecurity. That’s one caveat that tells me their knowledge base is exceptional when it comes to cybersecurity.

From a security perspective, I’m much more comfortable now than I was before. I don’t have all the in-house tools or expertise to identify things that might go wrong. However, I can sleep peacefully at night knowing that PacketLabs handles all of that.

Prior to 2019, we had a different vendor handling our cybersecurity and it wasn’t even close to what PacketLabs has done. I’ve never encountered a company that actually does everything they need to do and more.

How did Packetlabs Ltd. perform from a project management standpoint?

We communicate through phone calls, texting, and email. There have also been a couple of times when they’ve spoken to us after-hours. Our project manager always asks if there’s anything else they can do or assist us with.

What did you find most impressive about them?

I’m always at ease when I’m talking to them. They make me feel comfortable. With them, there’s no such thing as a stupid question. PacketLabs identifies the answer to what you’re asking and explains it in layman’s terms.

When they report their diagnostics findings, they give me information based on my understanding and comprehension. Their team is very clear in and skilled at handling engagements with customers. They held our hands from the beginning to the end — not many vendors would do that.

Are there any areas they could improve?

No, I wouldn’t have them do anything differently.

Do you have any advice for potential customers?

I promise you’re getting your money’s worth. I think very highly of them.

5.0
Overall Score Superb is the word that comes to mind.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    There’s no price on security and peace of mind.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d definitely recommend them to anyone.