Packetlabs Ltd.

BACKGROUND

Please describe your company and position.

I am the Information Security Analyst of Fidelity Canada

Describe what your company does in a single sentence.

We believe that when you stay ahead of change, you can accelerate your dreams. At Fidelity, our mission is to help driven Canadians reach their goals faster than they thought possible.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Penetration testing for various apps.

SOLUTION

How did you find Packetlabs Ltd.?

• Online Search
• Referral
• Ongoing relationship

Why did you select Packetlabs Ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Contracted Packetlabs to perform various tests on our apps. Goal was to find any vulnerabilities and provide guidelines for remediation and severity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Packetlabs was able to discover vulnerabilities that other testers had not found. In that way, the project was a success. Their reports are also easy to follow and share with team members which makes remediation and internal communication go smoothly as well. Their team as a whole are easy to work with and we enjoy doing projects with them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project managers always respond in a timely manner and deliver what we're looking for. They're polite and easy to work with.

What was your primary form of communication with Packetlabs Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

Overall, I'd say they have positive employees and great technical expertise. Highly recommend for their services.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

Can't think of anything at the moment.

BACKGROUND

Please describe your company and position.

I am the Security Consultant of an education company 

Describe what your company does in a single sentence.

Our learning programs provide teachers with the ability to differentiate instruction, monitor progress, and support learners in their journey toward success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• External Penetration Test

SOLUTION

How did you find Packetlabs Ltd.?

• Online Search
• Referral

Why did you select Packetlabs Ltd. over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Security Credentials

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PacketLabs was hired to perform a penetration test on our Learning Management System (LMS) web application. This application was tested for security vulnerabilities and misconfigurations in order to meet compliance requirements for a variety of school districts served by us. Thorough test results were communicated following the close of the testing period and have begun to see use in improving the security posture and reducing the attack surface of the LMS platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Security vulnerabilities in the LMS platform which were previously unknown have been identified with many having already been fixed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PacketLabs' project management acumen was nothing short of stellar. Communication was clear, concise, and constant with all items being delivered in full and on time.

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their report structure for penetration tests was one of the best around. Its ability to switch hit effectively between technical folks, who want to know exactly what was covered during testing and how it was tested, and management, who need assurances of quality and the ability to prioritize work in mitigating business impacts.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

Nothing short of petty nitpicks at this time.

BACKGROUND

Please describe your company and position.

 I am the Compliance & Operations Manager of an information technology company 

Describe what your company does in a single sentence.

We build a digital sales research assistant that helps companies understand what's happening in their niche industry, so they can uncover new opportunities to grow their business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Discover vulnerabilities in our client application and mobile app

SOLUTION

How did you find Packetlabs Ltd.?

Online Search

Why did you select Packetlabs Ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Application Security Testing of two in-scope applications
• Application Security Testing of In-scope APIs 
• Company Name’s Mobile Application on iOS platform 
• Penetration Testing of supporting external infrastructure

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Primary Goal: to discover any new vulnerabilities of which we were not aware and had no controls for in place.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, all deliverables were on time and they were very responsive to all of our needs.

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by the efficiency of their response time and excellent communication during the pen test period.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

We would have liked a better explanation of the Assumed Compromise for our EDR 3rd party so we could have included it into the pen test in time. There was a fundamental misunderstanding on both of our parts in what was needed to include into the SOW. We have a plan to remediate this now.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of integrated technology services for a global enterprise toy and entertainment company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

We hired Packetlabs Ltd. to provide us with cybersecurity testing services.

SOLUTION

What was the scope of their involvement?

Packetlabs Ltd. helped us with objective-based penetration testing. The initial phase is the identification of important IT infrastructure assets and data. These were the targets for testing. The team then set the timeline and objectives of the project, and from there, they proceeded with the testing. Their resources provided both on- and off-site services for this. We aimed to identify gaps and inefficiencies in our infrastructure that malicious attackers could leverage. 

What is the team composition?

We worked with 3–5 teammates from Packetlabs Ltd. There was a project manager and a cybersecurity testing team. 

How did you come to work with Packetlabs Ltd.?

I’ve known Packetlabs Ltd. for many years. I had past dealings with them when I was in other companies. 

How much have you invested with them?

We invested around $100,000 CAD (approximately $72,000 USD). 

What is the status of this engagement?

This lasted from January–March 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Packetlabs Ltd. always exceeded my expectations for the services they’ve delivered. They provided an extremely comprehensive report of their findings with recommendations for corrective actions. Overall, the quality of their work was excellent. 

How did Packetlabs Ltd. perform from a project management standpoint?

They met our deadline and budget. To communicate, we had regularly scheduled project meetings. They also participated in on-site meetings. 

What did you find most impressive about them?

Packetlabs Ltd.’s testing tactics are unique and more comprehensive compared to most other security testers. 

Are there any areas they could improve?

No, there weren’t any. I was truly satisfied with their services. 

Do you have any advice for potential customers?

Understand and identify your most important digital crown jewels or IT assets. Ensure you follow up on any recommendations and findings from Packetlabs Ltd.’s report. 

BACKGROUND

Please describe your company and position.

I am the Information Security Manager of an information technology company

Describe what your company does in a single sentence.

We’re an innovative technology company, a leader in Loyalty programs, but at our core we are a Solution Provider with over 25 years of experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Identify and exploit vulnerabilities in our systems & applications

SOLUTION

How did you find Packetlabs Ltd.?

I have worked with Packetlabs in the past with my previous employer.

Why did you select Packetlabs Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Packetlabs Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Perform infrastructure penetration testing services against supporting infrastructure. Perform application security testing of API & Web app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Packetlabs was able to identify security vulnerabilities that put our systems at risk. We were able to review the findings and take the action to secure our systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have an assigned project manager to our account, Julia. Julia is great to work with.Julia does a great job with keeping me up to date on-going projects. There has been many occasion where we as customer will have last minute request to do a pen test on a system. Julia always finds a way to make it work and delivery the report on time for us.

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The knowledge & the experience Packetlabs has in the pen testing industry is very impressive. The team always goes above and beyond to make sure the client's needs come first. They do a great job at finding security vulnerabilities in the systems they are testing and do a great job at the reporting part. They are very helpful when it comes to explaining the findings in detail to our team.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

They do a great job at the job they are assigned to do. Nothing to improve.

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of County of Newell

Describe what your company does in a single sentence.

Municipal Government

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Identify cyber security risks in our systems.
• Test knowledge of staff in regards to phishing.
• Provide recommendations

SOLUTION

How did you find Packetlabs Ltd.?

Online Search

Why did you select Packetlabs Ltd. over others?

• High ratings
• Company values aligned

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Investigate external and internal County systems and identify cyber security risks and current holes in system that need to be addressed. Provide details of findings and make recommendations to resolve.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Identified gaps found in testing are implemented into the County cyber security directives for 2023.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PMI project methodologies/processes where used throughout the project. Items were delivered on time as per scheduled. Any response to the County communications/questions were met in a quick and timely manner.

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The experience, education of all the team members involved. We have had several security tests over the years but PacketLabs was the most in-depth testing we have conducted.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

The only item would be the scales or framework the use to result scores. We were not familiar with the overall score in the report and how it was achieved. PacketLabs provided additional information to the County to address this.

BACKGROUND

Please describe your company and position.

I am the Director of Information Security of StackAdapt

Describe what your company does in a single sentence.

Digital advertising

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Identify software vulnerabilities within web application

SOLUTION

How did you find Packetlabs Ltd.?

Online Search

Why did you select Packetlabs Ltd. over others?

• High ratings
• Good value for cost

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have partnered with PacketLabs to conduct attack & penetration testing against our web application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From both a technical standpoint, as well as the overall end-to-end project management side, the PacketLabs Team are extremely professional and our overall experience has been highly satisfactory. It’s clear that PacketLabs places a lot of emphasis on assembling its team with highly capable individuals. Also, the service offerings have been maturing over the years. 

The PacketLabs Team provides high-quality deliverables, on schedule, at very reasonable costs. The Team takes the time to walk through technical findings / output and is always available to field queries and facilitate additional requests at short notice.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From both a technical standpoint, as well as the overall end-to-end project management side, the PacketLabs Team are extremely professional and our overall experience has been highly satisfactory.

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It’s clear that PacketLabs places a lot of emphasis on assembling its team with highly capable individuals. Also, the service offerings have been maturing over the years.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

N/A. The overall experience was highly satisfactory.

BACKGROUND

Please describe your company and position.

I am the Cybersecurity Analyst of a software company

Describe what your company does in a single sentence.

LXP Application

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Conduct Penetration test

SOLUTION

How did you find Packetlabs Ltd.?

• Other

Why did you select Packetlabs Ltd. over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Packetlabs Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of the penetration test conducted by Packetlabs included: APIs, Infrastructure, Web app, mobile apps testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First and foremost, the penetration test team showcased an extensive depth of knowledge and proficiency in their field. Their technical prowess was evident throughout the engagement as they meticulously analyzed our application for vulnerabilities. They provided invaluable insights into our security posture.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team's communication and reporting were truly exceptional. Reports were delivered on time. They clearly articulated their findings in a manner that was easily understandable, even for non-technical stakeholders.

The comprehensive report they provided contained detailed explanations of vulnerabilities discovered, accompanied by practical recommendations and remediation strategies. Their expert guidance empowered our organization to prioritize and address the identified issues effectively.

What was your primary form of communication with Packetlabs Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The professionalism exhibited by this vendor was unparalleled. They adhered to project timelines, maintained open lines of communication, and were highly responsive to our queries and concerns. Their team members were approachable, personable, and demonstrated a genuine commitment to our organization's security objectives. 

Furthermore, the level of customer service we received was exceptional. The vendor went above and beyond to ensure that our specific requirements were met. Their dedication to delivering a tailored experience was commendable and greatly appreciated.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Manager of Information Technology 

Describe what your company does in a single sentence.

We work in the area of addictions, poverty and the homelessness population.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?

• Penetration testing

SOLUTION

How did you find Packetlabs Ltd.?

Referral

Why did you select Packetlabs Ltd. over others?

Referred to me

What was the size of Packetlabs Ltd.’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Packetlabs to do our penetration testing for our organization. The scope of this assessment was a Penetration Test

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Packetlabs went beyond what we would have expected. Their tests were very thorough, and they uncovered many aspects that we would have never been aware of. As a result, I feel confident and comfortable that our environment is much more secure and safe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Packetlabs was not only always onetime, but they were flexible as we moved though this project. Dates and times were shifted as we need, and everything they promised to do was always done on time. Response was beyond exceptional. Their pentester was always quick to respond to questions, and even dove into ways we could implement controls to ensure a solid and secure environment. Alan took so much time with me, and I could tell it was important for him to ensure we had all our issues resolved.

What was your primary form of communication with Packetlabs Ltd.?

• Email
• Messaging App

What did you find most impressive or unique about this company?

Packetlabs was incredible. Aside from the incredible service we revived from our testers - we found their reports were always easy to read and had instruction on how to correct any issues found during testing. Their team was very attentive and customer-focused.

Are there any areas for improvement or something Packetlabs Ltd. could have done differently?

No, it was awesome. I would recommend packetlabs anytime.

BACKGROUND

Introduce your business and what you do there.

We’re a developer of homes and condominiums. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

We were looking to assess our cybersecurity risks.

SOLUTION

What was the scope of their involvement?

We engaged Packetlabs to complete penetration testing and to identify our security weaknesses. They tested our entire enterprise structure, including our network and data center technologies. 

What is the team composition?

We worked with three people from Packetlabs, namely an account manager, a tester, and a senior technical resource, who oversaw the engagement.

How did you come to work with Packetlabs Ltd.?

I worked with Packetlabs in the past at another organization. 

How much have you invested with them?

We spent around $25,000 CAD (approximately $19,000 USD). 

What is the status of this engagement?

The engagement lasted from March–May 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We set specific targets for the testing, and Packetlabs achieved all the targets we assigned. In other words, the team exceeded our expectations. 

How did Packetlabs Ltd. perform from a project management standpoint?

Their project management was excellent. We had regular status calls, and I was kept up to date on all activities. To communicate, we used Google Meet. 

What did you find most impressive about them?

Their expertise in testing exceeded all security partners I’d used in the past. 

Are there any areas they could improve?

No, there weren’t any. The engagement went exactly as planned if not better.

Do you have any advice for potential customers?

Clearly identify objectives for the project to ensure that the time spent by Packetlabs is used effectively.