Packetlabs is a Canadian-based CREST and SOC 2 Type II-accredited cybersecurity firm that delivers best-in-class cybersecurity solutions that go beyond the checkbox for SMBs and enterprises across North America.ย
The benefits of engaging with Packetlabs extend beyond mere compliance; we provide actionable intelligence that organizations can use to fortify their defences. By identifying weaknesses that others may overlook, Packetlabs empowers its clients to make informed decisions about their security strategies. Our consultants are not only skilled in identifying vulnerabilities but are also committed to ongoing learning, ensuring that they are equipped to navigate the complexities of modern networks and evade potential controls.
Through our 95% manual penetration testing methodology (and 0% outsourcing guarantee), we offer several solutions that push the envelope on securityโand guarantee full regulatory and cyber insurance compliance.
In summary, Packetlabs stands out in the cybersecurity field by offering a robust suite of services designed to uncover and address vulnerabilities through expert penetration testing. Our focus on manual testing, continuous learning, and thoroughness positions us as a valuable partner for organizations seeking to enhance their security posture in an increasingly complex threat landscape.
Packetlabs Ltd. offers competitive pricing with projects typically ranging from $14,000 to $150,000 CAD. Clients consistently report good value for cost and effective budgeting, highlighting strong communication and project management throughout engagements.
Clients were impressed with the depth of knowledge and expertise that Packetlabs Ltd. brings to the table, enhancing their confidence in the security measures implemented.
Minor Areas for Improvement
A few clients mentioned minor areas for improvement, such as better explanation of certain technical aspects or slight miscommunications, but these were generally not seen as significant issues.
Comprehensive Security Assessments
Packetlabs Ltd. is commended for their comprehensive security assessments, which cover a wide range of security aspects including network, application, and infrastructure vulnerabilities.
Excellent Value for Cost
Several clients mentioned that Packetlabs Ltd. offers great value for the cost, providing high-quality services at competitive prices.
Expertise in Penetration Testing
Clients consistently praised Packetlabs Ltd. for their deep expertise in penetration testing, identifying vulnerabilities that other testers missed. They provide thorough reports with actionable remediation steps.
Innovative Testing Techniques
Packetlabs Ltd. employs unique and innovative testing techniques that go beyond standard procedures, providing clients with deeper insights into their security posture.
Cybersecurity Testing for Commercial Electrical Service
Featured Review
Cybersecurity
$50,000 to $199,999
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
โTheir team is professional and highlights the importance of each step of their project.โ
Mar 25, 2022
Senior IT Director, Advanced Power Technologies
Pedro Rojas
Construction
Pompano Beach, Florida
51-200 Employees
Phone Interview
Verified
Packetlabs Ltd. offers a commercial electrical firm with cybersecurity services. Theyโve identified security issues through comprehensive testing and have provided cybersecurity training for the clientโs team.
The client uses the 100-page documentation and informative recommendations from Packetlabs Ltd. to inform their cybersecurity improvement project. The Packetlabs Ltd. team has met all of the clientโs deadlines โ they have weekly meetings to discuss the security issues they need to rectify.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Iโm the IT department director at Advanced Power Technologies, a commercial electrical service.ย
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs Ltd.?
A larger organization had acquired us, and they required that we evaluate our internal cybersecurity, especially our APIs and in-house applications.ย
SOLUTION
What was the scope of their involvement?
Packetlabs Ltd. is testing our cybersecurity measures. Theyโre checking our passwords, VPN connectivity, and wireless network. As part of the project, Packetlabs Ltd. also provides us with cybersecurity training for existing and incoming teammates. Theyโve sent our phishing emails to our team as part of the training.ย
What is the team composition?
My network engineer works directly with 3โ4 teammates from Packetlabs Ltd.ย
How did you come to work with Packetlabs Ltd.?
Packetlabs Ltd. was already a consultant for the company that acquired us. So, when they ran the cybersecurity testing, Packetlabs Ltd. was brought onboard.ย
How much have you invested with them?
Iโm not sure how much weโve spent with Packetlabs Ltd., but the original quote was around $60,000.ย
What is the status of this engagement?
Our engagement with Packetlabs Ltd. began in January 2022, and itโs ongoing.ย
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?ย
Weโre very impressed with Packetlabs Ltd.โs work. We werenโt expecting them to dive as deep into our security systems and databases. Packetlabs Ltd. presented us with a 100-page document highlighting their processes and recommendations of how to rectify the holes in our system. Weโve used those recommendations and applied them to our company to improve our cybersecurity.ย
How did Packetlabs Ltd. perform from a project management standpoint?
Packetlabs Ltd. has met all of their deadlines, and we have weekly meetings with them to discuss how weโre fixing the issues the Packetlabs Ltd. team identified.ย
What did you find most impressive about them?
I was impressed with how quickly Packetlabs Ltd. was able to get into our system and the informative recommendations they provided to improve our cybersecurity.ย
Are there any areas they could improve?
I have nothing for Packetlabs Ltd. to improve.ย
Do you have any advice for potential customers?
Iโd advise customers to hire Packetlabs Ltd. โ their team is professional and highlights the importance of each step of their project.ย
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Penetration Testing for Financial Services Company
Application TestingCybersecurity
Confidential
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're polite and easy to work with."
Sep 9, 2024
Information Security Analyst, Fidelity Canada
Jason Han
Financial services
Toronto, Ontario
1,001-5,000 Employees
Online Review
Verified
Packetlabs Ltd. provides penetration testing services for a financial services company. The team is responsible for testing various apps to find vulnerabilities and provide remediation guidelines.
Packetlabs Ltd. has discovered vulnerabilities in the client's apps, ensuring the project's success. The team responds promptly and is easy to work with, showcasing politeness and smooth communication. Their technical expertise and positive attitude have impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Information Security Analyst of Fidelity Canada
Describe what your company does in a single sentence.
We believe that when you stay ahead of change, you can accelerate your dreams. At Fidelity, our mission is to help driven Canadians reach their goals faster than they thought possible.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?
Penetration testing for various apps.
SOLUTION
How did you find Packetlabs Ltd.?
Online Search
Referral
Ongoing relationship
Why did you select Packetlabs Ltd. over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from Packetlabs Ltd. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Contracted Packetlabs to perform various tests on our apps. Goal was to find any vulnerabilities and provide guidelines for remediation and severity.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Packetlabs was able to discover vulnerabilities that other testers had not found. In that way, the project was a success. Their reports are also easy to follow and share with team members which makes remediation and internal communication go smoothly as well. Their team as a whole are easy to work with and we enjoy doing projects with them.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project managers always respond in a timely manner and deliver what we're looking for. They're polite and easy to work with.
What was your primary form of communication with Packetlabs Ltd.?
Virtual Meeting
What did you find most impressive or unique about this company?
Overall, I'd say they have positive employees and great technical expertise. Highly recommend for their services.
Are there any areas for improvement or something Packetlabs Ltd. could have done differently?
Can't think of anything at the moment.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity & Application Testing for Education Company
Application TestingCybersecurity
$10,000 to $49,999
July 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their report structure for penetration tests was one of the best around."
Aug 5, 2024
Security Consultant, Education Company
Anonymous
Education
Austin, Texas
51-200 Employees
Online Review
Verified
Packetlabs Ltd. performed external penetration testing for an education company's LMS web app. The goal was to identify security vulnerabilities and misconfiguration to meet compliance requirements.
Packetlabs Ltd. successfully identified and communicated security vulnerabilities within the LMS platform and provided incredibly detailed test reports. The team's stellar project management, timely delivery, and clear, concise, and consistent communication ensured a smooth, productive workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Security Consultant of an education company
Describe what your company does in a single sentence.
Our learning programs provide teachers with the ability to differentiate instruction, monitor progress, and support learners in their journey toward success.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?
External Penetration Test
SOLUTION
How did you find Packetlabs Ltd.?
Online Search
Referral
Why did you select Packetlabs Ltd. over others?
High ratings
Pricing fit our budget
Referred to me
Security Credentials
How many teammates from Packetlabs Ltd. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
PacketLabs was hired to perform a penetration test on our Learning Management System (LMS) web application. This application was tested for security vulnerabilities and misconfigurations in order to meet compliance requirements for a variety of school districts served by us. Thorough test results were communicated following the close of the testing period and have begun to see use in improving the security posture and reducing the attack surface of the LMS platform.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Security vulnerabilities in the LMS platform which were previously unknown have been identified with many having already been fixed.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
PacketLabs' project management acumen was nothing short of stellar. Communication was clear, concise, and constant with all items being delivered in full and on time.
What was your primary form of communication with Packetlabs Ltd.?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their report structure for penetration tests was one of the best around. Its ability to switch hit effectively between technical folks, who want to know exactly what was covered during testing and how it was tested, and management, who need assurances of quality and the ability to prioritize work in mitigating business impacts.
Are there any areas for improvement or something Packetlabs Ltd. could have done differently?
Nothing short of petty nitpicks at this time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
App Testing for Digital Sales Research Assistant Tool
"We were impressed by the efficiency of their response time and excellent communication during the pen test period."
Nov 10, 2023
Compliance & Ops Mngr, Digital Sales Research Assistant Tool
Anonymous
Information technology
Toronto, Ontario
51-200 Employees
Online Review
Verified
Packetlabs Ltd. provided app testing services for a digital sales research assistant tool. The goal was to discover vulnerabilities in the client's mobile apps, in-scope APIs, and external infrastructure.
The client was satisfied with Packetlabs Ltd.โs work and performance. The team delivered all items on time and was responsive to the client's needs. They communicated effectively through virtual meetings, emails, and messaging apps. Overall, they were responsive and professional.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Compliance & Operations Manager of an information technology company
Describe what your company does in a single sentence.
We build a digital sales research assistant that helps companies understand what's happening in their niche industry, so they can uncover new opportunities to grow their business.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?
Discover vulnerabilities in our client application and mobile app
SOLUTION
How did you find Packetlabs Ltd.?
Online Search
Why did you select Packetlabs Ltd. over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from Packetlabs Ltd. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Application Security Testing of two in-scope applications
Application Security Testing of In-scope APIs
Company Nameโs Mobile Application on iOS platform
Penetration Testing of supporting external infrastructure
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Primary Goal: to discover any new vulnerabilities of which we were not aware and had no controls for in place.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, all deliverables were on time and they were very responsive to all of our needs.
What was your primary form of communication with Packetlabs Ltd.?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We were impressed by the efficiency of their response time and excellent communication during the pen test period.
Are there any areas for improvement or something Packetlabs Ltd. could have done differently?
We would have liked a better explanation of the Assumed Compromise for our EDR 3rd party so we could have included it into the pen test in time. There was a fundamental misunderstanding on both of our parts in what was needed to include into the SOW. We have a plan to remediate this now.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity Testing for Toy & Entertainment Company
Application TestingCybersecurity
$50,000 to $199,999
Jan. - Mar. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
โPacketlabs Ltd.โs testing tactics are unique and more comprehensive compared to most other security testers.โ
Oct 26, 2023
VP Integrated Technology Services, Toy & Entertainment Firm
Anonymous
Consumer Products
Canada
1,001-5,000 Employees
Phone Interview
Verified
A toy and entertainment company hired Packetlabs Ltd. to perform cybersecurity testing services for them. Specifically, the team did objective-based penetration testing for the clientโs important IT assets.
Packetlabs Ltd. delivered excellent work, exceeding the clientโs expectations. They provided a comprehensive report of their findings and recommendations, pleasing the client. The team also met the timeline and budget requirements. Moreover, their testing tactics were unique and truly commendable.ย
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Iโm the VP of integrated technology services for a global enterprise toy and entertainment company.ย
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs Ltd.?
We hired Packetlabs Ltd. to provide us with cybersecurity testing services.
SOLUTION
What was the scope of their involvement?
Packetlabs Ltd. helped us with objective-based penetration testing. The initial phase is the identification of important IT infrastructure assets and data. These were the targets for testing. The team then set the timeline and objectives of the project, and from there, they proceeded with the testing. Their resources provided both on- and off-site services for this. We aimed to identify gaps and inefficiencies in our infrastructure that malicious attackers could leverage.ย
What is the team composition?
We worked with 3โ5 teammates from Packetlabs Ltd. There was a project manager and a cybersecurity testing team.ย
How did you come to work with Packetlabs Ltd.?
Iโve known Packetlabs Ltd. for many years. I had past dealings with them when I was in other companies.ย
How much have you invested with them?
We invested around $100,000 CAD (approximately $72,000 USD).ย
What is the status of this engagement?
This lasted from JanuaryโMarch 2023.ย
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?ย
Packetlabs Ltd. always exceeded my expectations for the services theyโve delivered. They provided an extremely comprehensive report of their findings with recommendations for corrective actions. Overall, the quality of their work was excellent.ย
How did Packetlabs Ltd. perform from a project management standpoint?
They met our deadline and budget. To communicate, we had regularly scheduled project meetings. They also participated in on-site meetings.ย
What did you find most impressive about them?
Packetlabs Ltd.โs testing tactics are unique and more comprehensive compared to most other security testers.ย
Are there any areas they could improve?
No, there werenโt any. I was truly satisfied with their services.ย
Do you have any advice for potential customers?
Understand and identify your most important digital crown jewels or IT assets. Ensure you follow up on any recommendations and findings from Packetlabs Ltd.โs report.ย
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Penetration Testing for Technology Solutions Company
Application TestingCybersecurity
Confidential
Jan. - Oct. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team always goes above and beyond to make sure the client's needs come first."
Jul 11, 2023
Information Security Manager, Technology Solutions Company
Anonymous
Information technology
Markham, Ontario
201-500 Employees
Online Review
Verified
Packetlabs Ltd. performed penetration testing on a technology solutions company's system and applications and their supporting infrastructure. The team also tested an API and web app's security.
Packetlabs Ltd. identified vulnerabilities in the client's systems, enabling them to take action to secure them. The team excelled at project management, keeping the client updated, and accommodating last-minute requests. They delivered on time, and their expertise and helpfulness also stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Information Security Manager of an information technology company
Describe what your company does in a single sentence.
Weโre an innovative technology company, a leader in Loyalty programs, but at our core we are a Solution Provider with over 25 years of experience.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?
Identify and exploit vulnerabilities in our systems & applications
SOLUTION
How did you find Packetlabs Ltd.?
I have worked with Packetlabs in the past with my previous employer.
Why did you select Packetlabs Ltd. over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from Packetlabs Ltd. were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Perform infrastructure penetration testing services against supporting infrastructure. Perform application security testing of API & Web app.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Packetlabs was able to identify security vulnerabilities that put our systems at risk. We were able to review the findings and take the action to secure our systems.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have an assigned project manager to our account, Julia. Julia is great to work with.Julia does a great job with keeping me up to date on-going projects. There has been many occasion where we as customer will have last minute request to do a pen test on a system. Julia always finds a way to make it work and delivery the report on time for us.
What was your primary form of communication with Packetlabs Ltd.?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The knowledge & the experience Packetlabs has in the pen testing industry is very impressive. The team always goes above and beyond to make sure the client's needs come first. They do a great job at finding security vulnerabilities in the systems they are testing and do a great job at the reporting part. They are very helpful when it comes to explaining the findings in detail to our team.
Are there any areas for improvement or something Packetlabs Ltd. could have done differently?
They do a great job at the job they are assigned to do. Nothing to improve.
RATINGS
5.0
"Very happy with the service we get from Packetlabs."
Quality
5.0
Service & Deliverables
"The value Packetlabs brings to our company is great. We are able to secure our systems with their help."
Schedule
5.0
On time / deadlines
"Reports are always delivered on time."
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity Testing for Municipality
Cybersecurity
$10,000 to $49,999
Apr. - May 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Items were delivered on time."
Jun 15, 2023
IT Project Manager, County of Newell
Anonymous
Government
Brooks, Alberta
51-200 Employees
Online Review
Verified
Packetlabs Ltd. helped a municipality test their internal and external systems to identify cybersecurity risks that needed to be addressed, as well as to provide details of their findings and recommendations.
Packetlabs Ltd. successfully identified cybersecurity gaps, which now the client will be able to address during their cybersecurity compliance efforts. Packetlabs Ltd. implemented Project Management Institute's processes and delivered on time. Moreover, they were experienced and responsive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the IT Project Manager of County of Newell
Describe what your company does in a single sentence.
Municipal Government
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?
Identify cyber security risks in our systems.
Test knowledge of staff in regards to phishing.
Provide recommendations
SOLUTION
How did you find Packetlabs Ltd.?
Online Search
Why did you select Packetlabs Ltd. over others?
High ratings
Company values aligned
How many teammates from Packetlabs Ltd. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Investigate external and internal County systems and identify cyber security risks and current holes in system that need to be addressed. Provide details of findings and make recommendations to resolve.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Identified gaps found in testing are implemented into the County cyber security directives for 2023.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
PMI project methodologies/processes where used throughout the project. Items were delivered on time as per scheduled. Any response to the County communications/questions were met in a quick and timely manner.
What was your primary form of communication with Packetlabs Ltd.?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The experience, education of all the team members involved. We have had several security tests over the years but PacketLabs was the most in-depth testing we have conducted.
Are there any areas for improvement or something Packetlabs Ltd. could have done differently?
The only item would be the scales or framework the use to result scores. We were not familiar with the overall score in the report and how it was achieved. PacketLabs provided additional information to the County to address this.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Detailed report and analysis of our system."
Schedule
5.0
On time / deadlines
"Timelines were always met."
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity for Digital Advertising Agency
Application Testing
Confidential
Mar. - May 2023
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The overall experience was highly satisfactory."
Jun 1, 2023
Director of Information Security, StackAdapt
Barry Dorgan
Advertising & marketing
Canada
501-1,000 Employees
Online Review
Verified
Packetlabs Ltd. provided cybersecurity services for a digital advertising agency. They conducted attack and penetration testing tasks.
The overall experience with PacketLabs Ltd. was highly satisfactory. They provided detailed explanations of technical findings and outputs and were readily available to address queries and accommodate last-minute requests.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Information Security of StackAdapt
Describe what your company does in a single sentence.
Digital advertising
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?
Identify software vulnerabilities within web application
SOLUTION
How did you find Packetlabs Ltd.?
Online Search
Why did you select Packetlabs Ltd. over others?
High ratings
Good value for cost
How many teammates from Packetlabs Ltd. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We have partnered with PacketLabs to conduct attack & penetration testing against our web application.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
From both a technical standpoint, as well as the overall end-to-end project management side, the PacketLabs Team are extremely professional and our overall experience has been highly satisfactory. Itโs clear that PacketLabs places a lot of emphasis on assembling its team with highly capable individuals. Also, the service offerings have been maturing over the years.ย
The PacketLabs Team provides high-quality deliverables, on schedule, at very reasonable costs. The Team takes the time to walk through technical findings / output and is always available to field queries and facilitate additional requests at short notice.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
From both a technical standpoint, as well as the overall end-to-end project management side, the PacketLabs Team are extremely professional and our overall experience has been highly satisfactory.
What was your primary form of communication with Packetlabs Ltd.?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Itโs clear that PacketLabs places a lot of emphasis on assembling its team with highly capable individuals. Also, the service offerings have been maturing over the years.
Are there any areas for improvement or something Packetlabs Ltd. could have done differently?
N/A. The overall experience was highly satisfactory.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Penetration Testing for Software Company
Confidential
Jan. 2022 - Dec. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''Their dedication to delivering a tailored experience was commendable and greatly appreciated.''
May 22, 2023
Cybersecurity Analyst, Software Company
Tinatini Sandroshvili
Software
Salt Lake City, Utah
501-1,000 Employees
Online Review
Verified
Packetlabs Ltd. conducted penetration testing for a software company's learning experience platform.
Packetlabs Ltd.'s penetration test team showcased an extensive depth of knowledge and proficiency in their field. They meticulously analyzed the application for vulnerabilities and provided invaluable insights into the security posture. The client also praised their outstanding customer service.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Cybersecurity Analyst of a software company
Describe what your company does in a single sentence.
LXP Application
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?
Conduct Penetration test
SOLUTION
How did you find Packetlabs Ltd.?
Other
Why did you select Packetlabs Ltd. over others?
High ratings
Great culture fit
Good value for cost
How many teammates from Packetlabs Ltd. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Scope of the penetration test conducted by Packetlabs included: APIs, Infrastructure, Web app, mobile apps testing.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
First and foremost, the penetration test team showcased an extensive depth of knowledge and proficiency in their field. Their technical prowess was evident throughout the engagement as they meticulously analyzed our application for vulnerabilities. They provided invaluable insights into our security posture.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Team's communication and reporting were truly exceptional. Reports were delivered on time. They clearly articulated their findings in a manner that was easily understandable, even for non-technical stakeholders.
The comprehensive report they provided contained detailed explanations of vulnerabilities discovered, accompanied by practical recommendations and remediation strategies. Their expert guidance empowered our organization to prioritize and address the identified issues effectively.
What was your primary form of communication with Packetlabs Ltd.?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The professionalism exhibited by this vendor was unparalleled. They adhered to project timelines, maintained open lines of communication, and were highly responsive to our queries and concerns. Their team members were approachable, personable, and demonstrated a genuine commitment to our organization's security objectives.ย
Furthermore, the level of customer service we received was exceptional. The vendor went above and beyond to ensure that our specific requirements were met. Their dedication to delivering a tailored experience was commendable and greatly appreciated.
Are there any areas for improvement or something Packetlabs Ltd. could have done differently?
N/A
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Penetration Testing for Charitable Organization
Cybersecurity
$10,000 to $49,999
Jan. 2022 - Jan. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their team was very attentive and customer-focused."
May 3, 2023
IT Manager, Charitable Organization
Anonymous
Nonprofit
Vancouver, British Columbia
201-500 Employees
Online Review
Verified
Packetlabs Ltd. was hired by a charitable organization for cybersecurity support. The team was tasked with performing penetration tests.
With Packetlabs Ltd.'s help, the client was able to discover and resolve vulnerabilities within their IT system. The team guided the business through the process, going out of their way to provide quality services. They were also thorough, responsive, and flexible in terms of making changes.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of Information Technologyย
Describe what your company does in a single sentence.
We work in the area of addictions, poverty and the homelessness population.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Packetlabs Ltd. to accomplish?
Penetration testing
SOLUTION
How did you find Packetlabs Ltd.?
Referral
Why did you select Packetlabs Ltd. over others?
Referred to me
What was the size of Packetlabs Ltd.โs team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We hired Packetlabs to do our penetration testing for our organization. The scope of this assessment was a Penetration Test
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Packetlabs went beyond what we would have expected. Their tests were very thorough, and they uncovered many aspects that we would have never been aware of. As a result, I feel confident and comfortable that our environment is much more secure and safe.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Packetlabs was not only always onetime, but they were flexible as we moved though this project. Dates and times were shifted as we need, and everything they promised to do was always done on time. Response was beyond exceptional. Their pentester was always quick to respond to questions, and even dove into ways we could implement controls to ensure a solid and secure environment. Alan took so much time with me, and I could tell it was important for him to ensure we had all our issues resolved.
What was your primary form of communication with Packetlabs Ltd.?
Email
Messaging App
What did you find most impressive or unique about this company?
Packetlabs was incredible. Aside from the incredible service we revived from our testers - we found their reports were always easy to read and had instruction on how to correct any issues found during testing. Their team was very attentive and customer-focused.
Are there any areas for improvement or something Packetlabs Ltd. could have done differently?
No, it was awesome. I would recommend packetlabs anytime.
RATINGS
5.0
"5 stars all around"
Quality
5.0
Service & Deliverables
"quality of service was perfect"
Schedule
5.0
On time / deadlines
"great"
Cost
5.0
Value / within estimates
"considering alternatives, this was the best choice for us"
Willing to Refer
5.0
NPS
"Would recommend Packetlabs anytime.
Penetration Testing Services for Real Estate Developer
Application TestingCybersecurity
$10,000 to $49,999
Mar. - May 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
โTheir project management was excellent.โ
May 12, 2022
IT Strategy Executive, Real Estate Company
Anonymous
Real estate
Atlanta, Georgia
501-1,000 Employees
Phone Interview
Verified
Packetlabs Ltd. provided penetration testing services for a real estate company. The team assessed the firmโs security weaknesses, testing their entire structure, including their network and data centers.
The company was happy with Packetlabs Ltd., which met all goals set by the client. The team exceeded expectations, and they managed the engagement well. They had regular calls to keep the firm updated on the projectโs progress. Overall, they outperformed the other security teams the business used.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Weโre a developer of homes and condominiums.ย
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs Ltd.?
We were looking to assess our cybersecurity risks.
SOLUTION
What was the scope of their involvement?
We engaged Packetlabs to complete penetration testing and to identify our security weaknesses. They tested our entire enterprise structure, including our network and data center technologies.ย
What is the team composition?
We worked with three people from Packetlabs, namely an account manager, a tester, and a senior technical resource, who oversaw the engagement.
How did you come to work with Packetlabs Ltd.?
I worked with Packetlabs in the past at another organization.ย
How much have you invested with them?
We spent around $25,000 CAD (approximately $19,000 USD).ย
What is the status of this engagement?
The engagement lasted from MarchโMay 2022.ย
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?ย
We set specific targets for the testing, and Packetlabs achieved all the targets we assigned. In other words, the team exceeded our expectations.ย
How did Packetlabs Ltd. perform from a project management standpoint?
Their project management was excellent. We had regular status calls, and I was kept up to date on all activities. To communicate, we used Google Meet.ย
What did you find most impressive about them?
Their expertise in testing exceeded all security partners Iโd used in the past.ย
Are there any areas they could improve?
No, there werenโt any. The engagement went exactly as planned if not better.
Do you have any advice for potential customers?
Clearly identify objectives for the project to ensure that the time spent by Packetlabs is used effectively.ย
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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