Packetlabs is a Canadian-based CREST and SOC 2 Type II-accredited cybersecurity firm that delivers best-in-class cybersecurity solutions that go beyond the checkbox for SMBs and enterprises across North America.ย
The benefits of engaging with Packetlabs extend beyond mere compliance; we provide actionable intelligence that organizations can use to fortify their defences. By identifying weaknesses that others may overlook, Packetlabs empowers its clients to make informed decisions about their security strategies. Our consultants are not only skilled in identifying vulnerabilities but are also committed to ongoing learning, ensuring that they are equipped to navigate the complexities of modern networks and evade potential controls.
Through our 95% manual penetration testing methodology (and 0% outsourcing guarantee), we offer several solutions that push the envelope on securityโand guarantee full regulatory and cyber insurance compliance.
In summary, Packetlabs stands out in the cybersecurity field by offering a robust suite of services designed to uncover and address vulnerabilities through expert penetration testing. Our focus on manual testing, continuous learning, and thoroughness positions us as a valuable partner for organizations seeking to enhance their security posture in an increasingly complex threat landscape.
Packetlabs Ltd. offers competitive pricing with projects typically ranging from $14,000 to $150,000 CAD. Clients consistently report good value for cost and effective budgeting, highlighting strong communication and project management throughout engagements.
Many clients have long-term relationships with Packetlabs Ltd. and continue to rely on their services due to their proven track record of delivering high-quality cybersecurity solutions.
Innovative Testing Techniques
Packetlabs Ltd. employs unique and innovative testing techniques that go beyond standard procedures, providing clients with deeper insights into their security posture.
Depth of Knowledge
Clients were impressed with the depth of knowledge and expertise that Packetlabs Ltd. brings to the table, enhancing their confidence in the security measures implemented.
Minor Areas for Improvement
A few clients mentioned minor areas for improvement, such as better explanation of certain technical aspects or slight miscommunications, but these were generally not seen as significant issues.
Stellar Project Management
Clients noted that Packetlabs Ltd. excels in project management, delivering projects on time and maintaining clear, consistent communication throughout the engagement.
High Client Satisfaction
Client feedback indicates high levels of satisfaction with Packetlabs Ltd.'s services, with many clients expressing intentions to continue using their services and recommending them to others.
Cybersecurity Testing for Commercial Electrical Service
Featured Review
Cybersecurity
$50,000 to $199,999
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
โTheir team is professional and highlights the importance of each step of their project.โ
Mar 25, 2022
Senior IT Director, Advanced Power Technologies
Pedro Rojas
Construction
Pompano Beach, Florida
51-200 Employees
Phone Interview
Verified
Packetlabs Ltd. offers a commercial electrical firm with cybersecurity services. Theyโve identified security issues through comprehensive testing and have provided cybersecurity training for the clientโs team.
The client uses the 100-page documentation and informative recommendations from Packetlabs Ltd. to inform their cybersecurity improvement project. The Packetlabs Ltd. team has met all of the clientโs deadlines โ they have weekly meetings to discuss the security issues they need to rectify.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Iโm the IT department director at Advanced Power Technologies, a commercial electrical service.ย
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs Ltd.?
A larger organization had acquired us, and they required that we evaluate our internal cybersecurity, especially our APIs and in-house applications.ย
SOLUTION
What was the scope of their involvement?
Packetlabs Ltd. is testing our cybersecurity measures. Theyโre checking our passwords, VPN connectivity, and wireless network. As part of the project, Packetlabs Ltd. also provides us with cybersecurity training for existing and incoming teammates. Theyโve sent our phishing emails to our team as part of the training.ย
What is the team composition?
My network engineer works directly with 3โ4 teammates from Packetlabs Ltd.ย
How did you come to work with Packetlabs Ltd.?
Packetlabs Ltd. was already a consultant for the company that acquired us. So, when they ran the cybersecurity testing, Packetlabs Ltd. was brought onboard.ย
How much have you invested with them?
Iโm not sure how much weโve spent with Packetlabs Ltd., but the original quote was around $60,000.ย
What is the status of this engagement?
Our engagement with Packetlabs Ltd. began in January 2022, and itโs ongoing.ย
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?ย
Weโre very impressed with Packetlabs Ltd.โs work. We werenโt expecting them to dive as deep into our security systems and databases. Packetlabs Ltd. presented us with a 100-page document highlighting their processes and recommendations of how to rectify the holes in our system. Weโve used those recommendations and applied them to our company to improve our cybersecurity.ย
How did Packetlabs Ltd. perform from a project management standpoint?
Packetlabs Ltd. has met all of their deadlines, and we have weekly meetings with them to discuss how weโre fixing the issues the Packetlabs Ltd. team identified.ย
What did you find most impressive about them?
I was impressed with how quickly Packetlabs Ltd. was able to get into our system and the informative recommendations they provided to improve our cybersecurity.ย
Are there any areas they could improve?
I have nothing for Packetlabs Ltd. to improve.ย
Do you have any advice for potential customers?
Iโd advise customers to hire Packetlabs Ltd. โ their team is professional and highlights the importance of each step of their project.ย
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Penetration Testing for Fintech Company
Application TestingCybersecurity
$10,000 to $49,999
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Packetlabs is flexible and friendly to work with."
Mar 30, 2022
Systems Architect, Fintech Company
Anonymous
Financial services
Richmond Hill, Ontario
11-50 Employees
Phone Interview
Verified
Packetlabs Ltd. is a fintech companyโs penetration testing partner. They identify vulnerabilities, test authorization mechanisms, assess communications, and more.
Packetlabs Ltd.โs efforts have improved the clientโs overall security level and reduced threats, meeting expectations. Theyโve fostered a positive partnership by being flexible and easy to work with. Beyond their accommodating approach, they provide high-quality tests and reports.ย
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Iโm a systems architect at a fintech company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs Ltd.?
We redid our cloud infrastructure and terminal management system, and we needed to ensure the integrity and security of our platform.
SOLUTION
What was the scope of their involvement?
Packetlabs has provided us with penetration testing services, ensuring there arenโt any immediate security vulnerabilities on the bottom of our structure. Theyโve facilitated an initial discovery meeting to align our requirements with what they will be doing.ย
Packetlabs has tested authorization mechanisms and made sure that access controls are correctly set up for different users across reference data. Their team has also checked that there are no unrecognized or undesirable communications so that we wonโt have third-party leaks.ย
What is the team composition?
Iโve worked with Packetlabsโ founder, a project manager, an individual conducting penetration testing, and a customer relationship manager.ย ย
How did you come to work with Packetlabs Ltd.?
I did a lot of research about penetration testing companies, and I found Packetlabs online. We ended up working together because they seemed flexible, their price was competitive, and they were local to us.
How much have you invested with them?
Weโve spent around $20,000โ$30,000.
What is the status of this engagement?
Weโve been working together since January 2020, and our relationship is ongoing.ย
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?ย
Thanks to Packetlabs, our cloud infrastructureโs overall security level has significantly increased. Theyโve initially assessed 27 threats, which have since been reduced to about three.
How did Packetlabs Ltd. perform from a project management standpoint?
Packetlabs has been great at project management. We communicate through email.ย
What did you find most impressive about them?
Packetlabs is flexible and friendly to work with. They also provide an excellent out-of-the-box report with their testing. Weโve requested some modifications, and theyโve accommodated that.ย
Are there any areas they could improve?
I canโt think of anything.ย
Do you have any advice for potential customers?
Make sure that you have a staging environment that a penetration testing company can use.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
App & Penetration Testing for Retail Publication Platform
Application TestingCybersecurity
$10,000 to $49,999
Aug. 2020 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"Packetlabsโ human touch set them apart. We felt very comfortable with them."ย
Mar 4, 2022
Director of Internal Tool Dev, Retail Publication Platform
Anonymous
Advertising & marketing
Kitchener, Ontario
51-200 Employees
Phone Interview
Verified
Packetlabs Ltd. performed penetration testing to evaluate a customers' digital security. After an initial report and round of fixes, they performed a retest and delivered final recommendations.
Praising their personable manner, the client is looking to continue improving their digital security with Packetlabs Ltd. after the initial battery of tests. The vendor was communicative throughout the process and fostered daily interactions. They have individualized customer service.ย ย
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Weโre platform that provides retailers a way to reach users by posting publications, flyers, etc. Using our app, users can browse flyers and catalogs in their area, relevant deals, and shopping lists.
Iโm the director of internal tools, in charge of IT.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs Ltd.?
Since we started the company, we hadnโt done security testing, so we signed with Packetlabs to do security testing and identify any areas that needed improvement.
SOLUTION
What was the scope of their involvement?
We had them perform penetration testing on our infrastructure, assuming the role of a hacker to find exploitable weaknesses that malicious actors could attack. Based on those findings, they produced a thorough report. We took further actions to address those findings, and they performed a retest to evaluate our fixes. Afterward, they provided a final report.
As we performed the initial calls, they asked us for documentation on our internal infrastructure, but that was extent of the discovery. They moved independently from there.
What is the team composition?
The initial call was with one of the co-founders, and we worked with their security team after launch. There were 2โ3 people on calls during the project, as well as 1โ2 people doing the actual penetration testing.
How did you come to work with Packetlabs Ltd.?
We were investigating providers on Google for testing and security and narrowed our choices to Packetlabs and one other option. Packetlabs ended up being the best fit.
How much have you invested with them?
Weโve spent around $14,000 CAD (approximately $11,000 USD) so far.
What is the status of this engagement?
Weโve worked with them since August 2020. They delivered the final report to us, but we havenโt had a chance to implement the changes. Theyโve been put on the backburner, as theyโre not highly critical. Once those are addressed, however, weโll bring Packetlabs back in for another retest.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?ย
I donโt have any hard numbers, but they had a very high impact in discovering a critical issue. It was so important that we resolved it minutes after receiving the report.
We were looking at another provider with the same level of detailed reporting, but we went with Packetlabs because of their human touch. The other vendor make us feel like a number. Packetlabs was pleasant and enjoyable.
How did Packetlabs Ltd. perform from a project management standpoint?
This part wasnโt too visible to us, but they took the project and our communication seriously. One of the steps they took to keep communication strong and smooth was setting up a dedicated Slack channel. If either side had questions, we voiced them in that environment.
The Slack channel was the main communication venue during the penetration testing, but we emailed and had video calls after those concluded.
What did you find most impressive about them?
Weโd narrowed our choice down to two providers, and Packetlabsโ human touch set them apart. We felt very comfortable with them.
Are there any areas they could improve?
Weโre pretty satisfied with the service and about how things went. There was a slight miscommunication regarding one of the items in the report. One of our DevOps people flagged it as not an issue because that particular flag wasnโt being used anymore. This was minor, however. ย
Do you have any advice for potential customers?
If youโre already considering Packetlabs, then you should go with them right off the bat. We were pleased enough that we recommend them to anyone looking to do testing for the first time. You donโt need to look at every provider under the sun; youโll be in good hands with Packetlabs.
RATINGS
5.0
"The one miscommunication didnโt end up affecting the work, so five is a fair score."
Quality
5.0
Service & Deliverables
"They were very thorough with their testing and report package. Some of our less technical people were able to sink their teeth into it."
Schedule
4.0
On time / deadlines
"There was one small miscommunication."
Cost
5.0
Value / within estimates
"The other provider we considered was slightly more expensive, and the majority of other companies were vastly more costly."
Willing to Refer
5.0
NPS
"If someone were to ask me for a recommendation, I would easily choose Packetlabs.
Penetration Testing for Municipality
Cybersecurity
Confidential
July - Aug. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their technical skills were genuinely evident throughout the project."
Feb 4, 2022
Senior Cyber Security Manager, Municipality
Anonymous
Government
Ontario, Canada
Phone Interview
Verified
Packetlabs Ltd. conducted penetration testing to identify the vulnerabilities that compromised a municipality's public IP systems. They generated testing reports with suggested measures after the testing stage.
Equipped with on-point testing expertise, Packetlabs Ltd. addressed their client's project goal by pinpointing system vulnerabilities and presenting preventive measures that inhibited hackers from invading the systems again. Their responsiveness and fair price points ensured a successful engagement.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Iโm a senior cyber security specialist for a municipality.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs Ltd.?
We needed their penetration testing services to resolve a system vulnerability.
SOLUTION
What was the scope of their involvement?
Packetlabs Ltd. conducted rigorous testings across our IP-enabled systems with public addresses. After concluding the testing stage, they collated their findings into a detailed report containing a list of the measures to be taken to address our systemโs vulnerabilities and prevent those from recurring.
What is the team composition?
We mainly coordinated with Richard (CEO & Founder) and worked with a team of penetration testers, including Denis (Security Consulting Manager).
How did you come to work with Packetlabs Ltd.?
I found Packetlabs Ltd. online while looking for key providers within the penetration testing market. Apart from submitting a reasonable quotation, they also stood out among their competitors because of their proven commitment to delivering reliable cyber security solutions.
What is the status of this engagement?
The project ran from JulyโAugust 2021.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?ย
Packetlabs Ltd. proved their testing expertise by strategically identifying the vulnerabilities that compromised our systemsโ security. We addressed those issues to prevent hackers from infiltrating our systems, which was our main goal behind this project.
How did Packetlabs Ltd. perform from a project management standpoint?
We had a straightforward project management approach since our goals were well-defined, and we indicated definite timelines from the beginning.
What did you find most impressive about them?
Packetlabs Ltd. had what it took to conduct penetration testings and generate comprehensive reports โ their technical skills were genuinely evident throughout the project.
Are there any areas they could improve?
Nothing stood out; they were a responsive and results-oriented company โ weโd hire them again if we could.
Do you have any advice for potential customers?
Determine your testing needs and utilize a reliable testing network to secure accurate results.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity for Health & Wellness Company
CybersecurityOther IT Consulting and SI
$10,000 to $49,999
June 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Theyโre very thorough and communicative, and they provide excellent reporting."
Feb 4, 2022
Director Architecture, LifeSpeak Inc.
Daryl Smith
Healthcare
Ontario, Canada
51-200 Employees
Phone Interview
Verified
Packetlabs Ltd. is providing cybersecurity services for a health and wellness company. Theyโve conducted penetration and intrusion tests, and they advise on improving the networkโs security protocols.
Packetlabs Ltd.โs efforts have successfully identified and remediated vulnerabilities, ensuring the security of the clientโs IT infrastructure. Theyโve exceeded expectations by offering top-notch project management and a high level of customer service on top of their cybersecurity expertise.ย
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Iโm the director of architecture at LifeSpeak, and we provide health and wellness training to organizations worldwide.ย
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs Ltd.?
We needed help in cybersecurity and IT consulting.
SOLUTION
What was the scope of their involvement?
Packetlabs did a security audit of our site โ they conducted penetration testing and intrusion tests of our app, network, and infrastructure. Theyโre ensuring that we have the correct security protocols in place.ย
Packetlabsโ team then worked with us on how to improve our cybersecurity. Weโre currently implementing some remediation tasks, and theyโll be doing more testing. Their team has operated remotely throughout the engagement.ย
What is the team composition?
Iโve interacted with 2โ3 teammates, including a project manager.ย ย
How did you come to work with Packetlabs Ltd.?
I was researching security audits, and I encountered Packetlabs. I read encouraging online reviews about them, and we also liked that they were located within our area. I called them and spoke with their management team, and that started our partnership.ย
How much have you invested with them?
Weโve spent between $15,000โ$20,000.
What is the status of this engagement?
Weโve started working together in June 2021, and our relationship is ongoing.ย
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?ย
We havenโt had any security breaches since working with Packetlabs. Weโve identified and remediated about fifteen vulnerabilities overall, and we wouldnโt have found those without their help.ย
Iโm satisfied with Packetlabsโ work โ theyโre very thorough and communicative, and they provide excellent reporting. Theyโve exceeded my expectations.ย
How did Packetlabs Ltd. perform from a project management standpoint?
Packetlabs is great at project management. Their budget has been reasonable, and their tasks have been on schedule. We communicate through Zoom and emails.ย
What did you find most impressive about them?
Packetlabs is focused on cybersecurity and testing โ their expertise is impressive.ย
Are there any areas they could improve?
I canโt think of anything.ย
Do you have any advice for potential customers?
Ensure that you have clear testing objectives and communicate all the necessary information to Packetlabsโ team as clearly as possible.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Vulnerability Assessment & Pen Test for IoT Company
Cybersecurity
Less than $10,000
Nov. 2021 - Jan. 2022
5.0
Quality
5.0
Schedule
4.0
Cost
4.5
Willing to Refer
4.5
"We liked how Packetlabs took a very human approach to testing."
Jan 25, 2022
Support & Development Officer, IoT Company
Aiden Lim
IT Services
Tokyo, Japan
11-50 Employees
Online Review
Verified
Packetlabs Ltd. was hired by an IoT company to perform vulnerability assessment and penetration testing (VAPT) for their application and infrastructure.
Packetlabs Ltd. identified potential vulnerabilities and flaws within the client's infrastructure and app, meeting their expectations. Detail-oriented and knowledgeable, they delivered thorough reports and provided valuable recommendations and insights. Their holistic approach to testing stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are an IoT company that focuses on translation-related software. I am the Support In-charge and handle technical support and project management at the company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Packetlabs Ltd.?
We hired Packetlabs to perform penetration testing and vulnerability assessment for our application.
SOLUTION
How did you select this vendor and what were the deciding factors?
We searched online for penetration testing services and shortlisted 3. After talking to those that responded, Packetlabs was selected for their proficiency, approach, and previous proven projects.
Describe the project in detail and walk through the stages of the project.
Packetlabs tested our application (in sandbox environment) and our infrastructure. Testing used automated scanners as well as human effort to check for the usual Top10 OWASP as well as other potential vulnerabilities.
After testing, a report was issued detailing the flaws, how they were detected, and recommendations for fixing them. As part of the contract, Packetlabs will do a re-test at a time of our choosing after we had fixed the flaws.
How many resources from the vendor's team worked with you, and what were their positions?
8 testers
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
They identified flaws that are outside of our tests as well as allow for realistic external attacks.
How effective was the workflow between your team and theirs?
Their reports are detailed and well supported allowing for quick reproduction and remediation on our part.
What did you find most impressive or unique about this company?
We liked how Packetlabs took a very human approach to testing. While automatic scanners are part of their toolkit, they are actively considering our application and testing for real flaws and vulnerabilities.
Are there any areas for improvement or something they could have done differently?
Nothing in particular
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
"Little inconvenient due to time difference but couldn't really be helped"
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Penetration Testing for Terminal Operator
Application TestingCybersecurity
$50,000 to $199,999
Aug. 2019 - Ongoing
4.0
Quality
5.0
Schedule
4.0
Cost
4.0
Willing to Refer
5.0
"Their expertise and industry knowledge benefit the security of our business."
Jan 21, 2022
IT & Project Director, Termont
Emeric Doutriaux
Logistics & Supply Chain
Montreal, Quebec
51-200 Employees
Phone Interview
Verified
A terminal operator has entrusted their cybersecurity needs to Pocketlabs Inc. The team strengthens the client's IT infrastructure by identifying vulnerabilities that compromise its performance and privacy.
Proving their team's dependable skill set, Pocketlabs Inc. has guaranteed the safety of their client's system with their in-depth investigation strategies that have successfully blocked a cyber attack. Their adaptability and understandable processes make for a harmonious and proactive engagement.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Iโm the IT and project director at Termont, a cargo container terminal operator in the port of Montreal.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs Ltd.?
We needed their cybersecurity services to strengthen our IT infrastructure.
SOLUTION
What was the scope of their involvement?
Packetlabs Ltd. regulates our IT infrastructure by conducting penetration testing. They assess our platforms and identify system vulnerabilities to help us determine how to address any issues that can impede our performance and compromise our system's security.
What is the team composition?
We've worked with 5โ6 resources from Packetlabs Ltd., including their CEO, ethical security hackers, and customer success manager.
How did you come to work with Packetlabs Ltd.?
We worked with a different provider that failed to meet our cybersecurity needs. Wanting to improve our efforts, we searched for other teams online and found Packetlabs Ltd. They had convincing experience and credible certifications, so hiring them was an easy decision to make.
How much have you invested with them?
We've spent over $100,000 CAD ((approximately $79,000 USD).
What is the status of this engagement?
Our ongoing collaboration kicked off in August 2019.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
PacketLabs Inc. has successfully helped us block a cyber attack, and that's one of our main KPIs for their team. They have thorough investigation skills โ they don't stop until they find any threats that can impede our system. Overall, I can confirm that their expertise and industry knowledge benefit the security of our business.
How did Packetlabs Ltd. perform from a project management standpoint?
We communicate via email and weekly meetings. Packetlabs Ltd. is a flexible and communicative team that understands our processes and makes themselves available for us. We can always count on them to prioritize our needs and adapt to our schedules.
What did you find most impressive about them?
We're most impressed with Packetlabs Ltd.'s in-depth skill set and commitment to making each project phase more comprehensible for us.
Are there any areas they could improve?
No, we're delighted with their work.
Do you have any advice for potential customers?
Trust their team to lead your testing efforts successfully.
RATINGS
4.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity for Chemical Production Company
Application TestingCybersecurity
$10,000 to $49,999
June 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"It has been one of the best collaborations weโve ever had."
Jan 20, 2022
Information Technology Infrastructure Manager, Recochem
Peter Simonov
Chemicals & Biotechnology
Montreal, Quebec
501-1,000 Employees
Phone Interview
Verified
Packetlabs Ltd. provides cybersecurity services for a chemical production company. Theyโve conducted penetration tests, scanning the networks to identify potential risks and delivering a management report.
The client is exceedingly satisfied with Packetlabs Ltd.โs quality service, which has met their expectations. The team stands out for their professionalism, and theyโre responsive and great to work with. They manage the project seamlessly and communicate effectively through Zoom and Google Meet.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Iโm the infrastructure manager for Recochem, an international chemical production company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs, Ltd.?
Cybersecurity is critical for any IT business, so we were looking for a company to help us with that.
SOLUTION
What was the scope of their involvement?
We engaged with Packetlabs to conduct penetration tests and other things. They scanned our system for vulnerabilities and potential risk issues.
First, they scanned our networks and collected the findings for all the potential risks. Then, they shared the results with us in a management report. We discussed all the findings and how we could fix them in meetings, and they also provided us with optional solutions. They did everything remotely.
What is the team composition?
We have 4โ5 people on the team. Weโve worked with Richard (CEO), the project manager, a coordinator, and a tech lead.
How did you come to work with Packetlabs, Ltd.?
Our VP of IT had collaborated with them in his previous job. It was a recommendation from him, but we also looked at two other companies. However, we decided to go with Packetlabs because they represented the product the best, and we could see how strong the team was.
How much have you invested in them?
So far, weโve spent close to $30,000 CAD (approximately $24,000 USD).
What is the status of this engagement?
We started working with them in June 2021, and our relationship is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We donโt have any specific metrics, but their performance has been outstanding. It has been a really positive experience, and theyโve completely met our expectations. All in all, it has been one of the best collaborations weโve ever had.
How did Packetlabs, Ltd. perform from a project management standpoint?
Project management has been perfect, and their response is immediate. We communicate through virtual meetings on Zoom or Google Meet.
What did you find most impressive about them?
They gave us a good impression during the presentation, and their proposal was the most professional. When it came to the price, they were one of the highest, but we decided to go with them because of their professionalism.
Are there any areas they could improve?
I donโt have anything Iโd want them to change or improve.
Do you have any advice for potential customers?
You have to understand the need for cybersecurity. My advice would be to follow their recommendations and complete them. If something contradicts their existing policies or situations, keep an open discussion and find a solution.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Penetration Testing for SaaS Platform
Cybersecurity
$10,000 to $49,999
Aug. - Nov. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were a very supportive team and I appreciated their transparency in communication."
Jan 19, 2022
Information Security & Compliance Manager, SaaS Platform
Anonymous
Software
San Francisco, California
501-1,000 Employees
Online Review
Verified
Packetlabs Ltd. was hired by a SaaS platform to handle the annual vulnerability assessment and penetration testing (VAPT) of their platform, application, and network.
Not only Packetlabs Ltd. did deliver the final report on time, but they also took the time to support the client in their retesting efforts. They established an efficient and productive workflow by communicating effectively through Slack. They remained supportive and transparent throughout.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a SaaS-based comprehensive, data-driven Sales Readiness platform. I am working as Information Security and Compliance Manager here.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Packetlabs Ltd.?
We took the services of PacketLabs for its annual VAPT of the platform, application, and network.
SOLUTION
How did you select this vendor and what were the deciding factors?
We followed our vendor evaluation process to shortlist PacketLabs as our vendor for VAPT. Key deciding factors were:
Clarity on methodology to perform VAPT
Willingness to understand the platform and business logic, and perform manual testing thus reducing the false positives.
Highly qualified workforce.
Describe the project in detail and walk through the stages of the project.
Our Problem statement: We were undergoing VAPT of our platform and application on an annual basis, however, most vendors performed tool and checklist-based testing which gave us mainly low impact gaps. Post-on-boarding PacketLabs first spent time understanding the platform and then performed the testing.
During the testing, the gaps were communicated to us when identified with detailed remediation steps thus giving us ample time to remediate. Before the release of final report we were able to remediate all the identified gaps.
How many resources from the vendor's team worked with you, and what were their positions?
Team of 3 testers
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We received the final report with zero open gaps. Between the first cut of the gaps till the retesting we were able to close all the gaps with the support of PacketLabs.
How effective was the workflow between your team and theirs?
Very effective. We preferred a Slack channel for communication to avoid email chains and quick tagging and references
What did you find most impressive or unique about this company?
They were a very supportive team and I appreciated their transparency in communication.
Are there any areas for improvement or something they could have done differently?
None I could think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Penetration Testing for Utility Organization
Cloud Consulting & SIOther IT Consulting and SI
$50,000 to $199,999
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
โWe rely on them heavily โ theyโve been instrumental in ensuring that weโre successful.โ
Mar 24, 2021
Director IT, Utility Organization Company
Anonymous
Energy & natural resources
Toronto, Ontario
1,001-5,000 Employees
Phone Interview
Verified
Packetlabs Ltd. conducts penetration testing for a utility organization. They identify risks in the network, recommend how to resolve them, and reevaluate the solution once the changes have been implemented.
Dedicated to delivering high-quality work, Packetlabs Ltd. provides exceptional support. Due to their extensive experience, they are able to come up with effective recommendations to remediate issues. On top of that, they communicate well and provide direction to the project.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Iโm the director of IT for a utility organization. We do electrical distribution and construction related to utility.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Packetlabs Ltd.?
Packetlabs Ltd. provides penetration testing for the cybersecurity space.
SOLUTION
What was the scope of their involvement?
Weโve worked with them multiple times and they run the same type of phase approach each time At the beginning of the project, they take the time to understand our environment before talking us through the high-level design and scope. We provide them with assets, such as a network diagram, ย and they conduct the penetration testing. After that, they provide us with a solid report that identifies our risks. Then they recommend how we can remediate issues and helpย troubleshoot. Following that, they confirm the outcomes and provide us with a final report.
What is the team composition?
They typically assign 2โ3 people to work on our projects.
How did you come to work with Packetlabs Ltd.?
They had done some work for a colleague of mine, and they came highly recommended.
How much have you invested with them?
Weโve spent between $50,000โ$100,000.
What is the status of this engagement?
We started working with them in January 2020 and weโve had several engagements with them since.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?ย
They bring extensive experience to the table. They know what theyโre doing and are very supportive of our team. We rely on them heavily โ theyโve been instrumental in ensuring that weโre successful.
Richard (Managing Partner) has been phenomenal; he provides the direction and support we need. Iโve also recommended them to others in our industry. Iโve worked with other penetration testing vendors in the past, and Packetlabs Ltd. is the strongest team Iโve worked with.
How did Packetlabs Ltd. perform from a project management standpoint?
Theyโve been brilliant. We had meetings on Microsoft Teams and used email to communicate. Plus, we had a secure portal to exchange information.
What did you find most impressive about them?
They provide a lot of experience, are able to problem-solve, and support troubleshooting. Theyโre highly dedicated to the work that they do and are committed to supporting their clients throughout the engagement.
Are there any areas they could improve?
Iโm not sure there is anything they could have done differently.
Do you have any advice for potential customers?
Be open to their recommendations. They know what theyโre doing, so weโve relied on them to move the project forward, and that has been very effective.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
"Theyโve been amazing. Whenever weโve had to adjust deadlines ,theyโve been very accommodating."
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Iโve already recommended them.
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