Packetlabs Ltd.

BACKGROUND

Introduce your business and what you do there.

I’m a systems architect at a fintech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

We redid our cloud infrastructure and terminal management system, and we needed to ensure the integrity and security of our platform.

SOLUTION

What was the scope of their involvement?

Packetlabs has provided us with penetration testing services, ensuring there aren’t any immediate security vulnerabilities on the bottom of our structure. They’ve facilitated an initial discovery meeting to align our requirements with what they will be doing. 

Packetlabs has tested authorization mechanisms and made sure that access controls are correctly set up for different users across reference data. Their team has also checked that there are no unrecognized or undesirable communications so that we won’t have third-party leaks. 

What is the team composition?

I’ve worked with Packetlabs’ founder, a project manager, an individual conducting penetration testing, and a customer relationship manager.  

How did you come to work with Packetlabs Ltd.?

I did a lot of research about penetration testing companies, and I found Packetlabs online. We ended up working together because they seemed flexible, their price was competitive, and they were local to us.

How much have you invested with them?

We’ve spent around $20,000–$30,000.

What is the status of this engagement?

We’ve been working together since January 2020, and our relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Packetlabs, our cloud infrastructure’s overall security level has significantly increased. They’ve initially assessed 27 threats, which have since been reduced to about three.

How did Packetlabs Ltd. perform from a project management standpoint?

Packetlabs has been great at project management. We communicate through email. 

What did you find most impressive about them?

Packetlabs is flexible and friendly to work with. They also provide an excellent out-of-the-box report with their testing. We’ve requested some modifications, and they’ve accommodated that. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Make sure that you have a staging environment that a penetration testing company can use.

BACKGROUND

Introduce your business and what you do there.

We’re platform that provides retailers a way to reach users by posting publications, flyers, etc. Using our app, users can browse flyers and catalogs in their area, relevant deals, and shopping lists.

I’m the director of internal tools, in charge of IT.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

Since we started the company, we hadn’t done security testing, so we signed with Packetlabs to do security testing and identify any areas that needed improvement.

SOLUTION

What was the scope of their involvement?

We had them perform penetration testing on our infrastructure, assuming the role of a hacker to find exploitable weaknesses that malicious actors could attack. Based on those findings, they produced a thorough report. We took further actions to address those findings, and they performed a retest to evaluate our fixes. Afterward, they provided a final report.

As we performed the initial calls, they asked us for documentation on our internal infrastructure, but that was extent of the discovery. They moved independently from there.

What is the team composition?

The initial call was with one of the co-founders, and we worked with their security team after launch. There were 2–3 people on calls during the project, as well as 1–2 people doing the actual penetration testing.

How did you come to work with Packetlabs Ltd.?

We were investigating providers on Google for testing and security and narrowed our choices to Packetlabs and one other option. Packetlabs ended up being the best fit.

How much have you invested with them?

We’ve spent around $14,000 CAD (approximately $11,000 USD) so far.

What is the status of this engagement?

We’ve worked with them since August 2020. They delivered the final report to us, but we haven’t had a chance to implement the changes. They’ve been put on the backburner, as they’re not highly critical. Once those are addressed, however, we’ll bring Packetlabs back in for another retest.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have any hard numbers, but they had a very high impact in discovering a critical issue. It was so important that we resolved it minutes after receiving the report.

We were looking at another provider with the same level of detailed reporting, but we went with Packetlabs because of their human touch. The other vendor make us feel like a number. Packetlabs was pleasant and enjoyable.

How did Packetlabs Ltd. perform from a project management standpoint?

This part wasn’t too visible to us, but they took the project and our communication seriously. One of the steps they took to keep communication strong and smooth was setting up a dedicated Slack channel. If either side had questions, we voiced them in that environment.

The Slack channel was the main communication venue during the penetration testing, but we emailed and had video calls after those concluded.

What did you find most impressive about them?

We’d narrowed our choice down to two providers, and Packetlabs’ human touch set them apart. We felt very comfortable with them.

Are there any areas they could improve?

We’re pretty satisfied with the service and about how things went. There was a slight miscommunication regarding one of the items in the report. One of our DevOps people flagged it as not an issue because that particular flag wasn’t being used anymore. This was minor, however.  

Do you have any advice for potential customers?

If you’re already considering Packetlabs, then you should go with them right off the bat. We were pleased enough that we recommend them to anyone looking to do testing for the first time. You don’t need to look at every provider under the sun; you’ll be in good hands with Packetlabs.

BACKGROUND

Introduce your business and what you do there.

I’m a senior cyber security specialist for a municipality.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

We needed their penetration testing services to resolve a system vulnerability.

SOLUTION

What was the scope of their involvement?

Packetlabs Ltd. conducted rigorous testings across our IP-enabled systems with public addresses. After concluding the testing stage, they collated their findings into a detailed report containing a list of the measures to be taken to address our system’s vulnerabilities and prevent those from recurring.

What is the team composition?

We mainly coordinated with Richard (CEO & Founder) and worked with a team of penetration testers, including Denis (Security Consulting Manager).

How did you come to work with Packetlabs Ltd.?

I found Packetlabs Ltd. online while looking for key providers within the penetration testing market. Apart from submitting a reasonable quotation, they also stood out among their competitors because of their proven commitment to delivering reliable cyber security solutions.

What is the status of this engagement?

The project ran from July–August 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Packetlabs Ltd. proved their testing expertise by strategically identifying the vulnerabilities that compromised our systems’ security. We addressed those issues to prevent hackers from infiltrating our systems, which was our main goal behind this project.

How did Packetlabs Ltd. perform from a project management standpoint?

We had a straightforward project management approach since our goals were well-defined, and we indicated definite timelines from the beginning.

What did you find most impressive about them?

Packetlabs Ltd. had what it took to conduct penetration testings and generate comprehensive reports — their technical skills were genuinely evident throughout the project.

Are there any areas they could improve?

Nothing stood out; they were a responsive and results-oriented company — we’d hire them again if we could.

Do you have any advice for potential customers?

Determine your testing needs and utilize a reliable testing network to secure accurate results.

BACKGROUND

Introduce your business and what you do there.

I’m the director of architecture at LifeSpeak, and we provide health and wellness training to organizations worldwide. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

We needed help in cybersecurity and IT consulting.

SOLUTION

What was the scope of their involvement?

Packetlabs did a security audit of our site — they conducted penetration testing and intrusion tests of our app, network, and infrastructure. They’re ensuring that we have the correct security protocols in place. 

Packetlabs’ team then worked with us on how to improve our cybersecurity. We’re currently implementing some remediation tasks, and they’ll be doing more testing. Their team has operated remotely throughout the engagement. 

What is the team composition?

I’ve interacted with 2–3 teammates, including a project manager.  

How did you come to work with Packetlabs Ltd.?

I was researching security audits, and I encountered Packetlabs. I read encouraging online reviews about them, and we also liked that they were located within our area. I called them and spoke with their management team, and that started our partnership. 

How much have you invested with them?

We’ve spent between $15,000–$20,000.

What is the status of this engagement?

We’ve started working together in June 2021, and our relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t had any security breaches since working with Packetlabs. We’ve identified and remediated about fifteen vulnerabilities overall, and we wouldn’t have found those without their help. 

I’m satisfied with Packetlabs’ work — they’re very thorough and communicative, and they provide excellent reporting. They’ve exceeded my expectations. 

How did Packetlabs Ltd. perform from a project management standpoint?

Packetlabs is great at project management. Their budget has been reasonable, and their tasks have been on schedule. We communicate through Zoom and emails. 

What did you find most impressive about them?

Packetlabs is focused on cybersecurity and testing — their expertise is impressive. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Ensure that you have clear testing objectives and communicate all the necessary information to Packetlabs’ team as clearly as possible.

BACKGROUND

Please describe your company and your position there.

We are an IoT company that focuses on translation-related software. I am the Support In-charge and handle technical support and project management at the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Packetlabs Ltd.?

We hired Packetlabs to perform penetration testing and vulnerability assessment for our application.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for penetration testing services and shortlisted 3. After talking to those that responded, Packetlabs was selected for their proficiency, approach, and previous proven projects.

Describe the project in detail and walk through the stages of the project.

Packetlabs tested our application (in sandbox environment) and our infrastructure. Testing used automated scanners as well as human effort to check for the usual Top10 OWASP as well as other potential vulnerabilities.

After testing, a report was issued detailing the flaws, how they were detected, and recommendations for fixing them. As part of the contract, Packetlabs will do a re-test at a time of our choosing after we had fixed the flaws.

How many resources from the vendor's team worked with you, and what were their positions?

8 testers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They identified flaws that are outside of our tests as well as allow for realistic external attacks.

How effective was the workflow between your team and theirs?

Their reports are detailed and well supported allowing for quick reproduction and remediation on our part.

What did you find most impressive or unique about this company?

We liked how Packetlabs took a very human approach to testing. While automatic scanners are part of their toolkit, they are actively considering our application and testing for real flaws and vulnerabilities.

Are there any areas for improvement or something they could have done differently?

Nothing in particular

BACKGROUND

Introduce your business and what you do there.

I’m the IT and project director at Termont, a cargo container terminal operator in the port of Montreal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

We needed their cybersecurity services to strengthen our IT infrastructure.

SOLUTION

What was the scope of their involvement?

Packetlabs Ltd. regulates our IT infrastructure by conducting penetration testing. They assess our platforms and identify system vulnerabilities to help us determine how to address any issues that can impede our performance and compromise our system's security.

What is the team composition?

We've worked with 5–6 resources from Packetlabs Ltd., including their CEO, ethical security hackers, and customer success manager.

How did you come to work with Packetlabs Ltd.?

We worked with a different provider that failed to meet our cybersecurity needs. Wanting to improve our efforts, we searched for other teams online and found Packetlabs Ltd. They had convincing experience and credible certifications, so hiring them was an easy decision to make.

How much have you invested with them?

We've spent over $100,000 CAD ((approximately $79,000 USD).

What is the status of this engagement?

Our ongoing collaboration kicked off in August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

PacketLabs Inc. has successfully helped us block a cyber attack, and that's one of our main KPIs for their team. They have thorough investigation skills — they don't stop until they find any threats that can impede our system. Overall, I can confirm that their expertise and industry knowledge benefit the security of our business.

How did Packetlabs Ltd. perform from a project management standpoint?

We communicate via email and weekly meetings. Packetlabs Ltd. is a flexible and communicative team that understands our processes and makes themselves available for us. We can always count on them to prioritize our needs and adapt to our schedules.

What did you find most impressive about them?

We're most impressed with Packetlabs Ltd.'s in-depth skill set and commitment to making each project phase more comprehensible for us.

Are there any areas they could improve?

No, we're delighted with their work.

Do you have any advice for potential customers?

Trust their team to lead your testing efforts successfully.

BACKGROUND

Introduce your business and what you do there.

I’m the infrastructure manager for Recochem, an international chemical production company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs, Ltd.?

Cybersecurity is critical for any IT business, so we were looking for a company to help us with that.

SOLUTION

What was the scope of their involvement?

We engaged with Packetlabs to conduct penetration tests and other things. They scanned our system for vulnerabilities and potential risk issues.

First, they scanned our networks and collected the findings for all the potential risks. Then, they shared the results with us in a management report. We discussed all the findings and how we could fix them in meetings, and they also provided us with optional solutions. They did everything remotely.

What is the team composition?

We have 4–5 people on the team. We’ve worked with Richard (CEO), the project manager, a coordinator, and a tech lead.

How did you come to work with Packetlabs, Ltd.?

Our VP of IT had collaborated with them in his previous job. It was a recommendation from him, but we also looked at two other companies. However, we decided to go with Packetlabs because they represented the product the best, and we could see how strong the team was.

How much have you invested in them?

So far, we’ve spent close to $30,000 CAD (approximately $24,000 USD).

What is the status of this engagement?

We started working with them in June 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any specific metrics, but their performance has been outstanding. It has been a really positive experience, and they’ve completely met our expectations. All in all, it has been one of the best collaborations we’ve ever had.

How did Packetlabs, Ltd. perform from a project management standpoint?

Project management has been perfect, and their response is immediate. We communicate through virtual meetings on Zoom or Google Meet.

What did you find most impressive about them?

They gave us a good impression during the presentation, and their proposal was the most professional. When it came to the price, they were one of the highest, but we decided to go with them because of their professionalism.

Are there any areas they could improve?

I don’t have anything I’d want them to change or improve.

Do you have any advice for potential customers?

You have to understand the need for cybersecurity. My advice would be to follow their recommendations and complete them. If something contradicts their existing policies or situations, keep an open discussion and find a solution.

BACKGROUND

Please describe your company and your position there.

We are a SaaS-based comprehensive, data-driven Sales Readiness platform. I am working as Information Security and Compliance Manager here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Packetlabs Ltd.?

We took the services of PacketLabs for its annual VAPT of the platform, application, and network.

SOLUTION

How did you select this vendor and what were the deciding factors?

We followed our vendor evaluation process to shortlist PacketLabs as our vendor for VAPT. Key deciding factors were:

1. Clarity on methodology to perform VAPT
2. Willingness to understand the platform and business logic, and perform manual testing thus reducing the false positives.
3. Highly qualified workforce.

Describe the project in detail and walk through the stages of the project.

Our Problem statement: We were undergoing VAPT of our platform and application on an annual basis, however, most vendors performed tool and checklist-based testing which gave us mainly low impact gaps. Post-on-boarding PacketLabs first spent time understanding the platform and then performed the testing.

During the testing, the gaps were communicated to us when identified with detailed remediation steps thus giving us ample time to remediate. Before the release of final report we were able to remediate all the identified gaps.

How many resources from the vendor's team worked with you, and what were their positions?

Team of 3 testers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received the final report with zero open gaps. Between the first cut of the gaps till the retesting we were able to close all the gaps with the support of PacketLabs.

How effective was the workflow between your team and theirs?

Very effective. We preferred a Slack channel for communication to avoid email chains and quick tagging and references

What did you find most impressive or unique about this company?

They were a very supportive team and I appreciated their transparency in communication.

Are there any areas for improvement or something they could have done differently?

None I could think of.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT for a utility organization. We do electrical distribution and construction related to utility.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Packetlabs Ltd.?

Packetlabs Ltd. provides penetration testing for the cybersecurity space.

SOLUTION

What was the scope of their involvement?

We’ve worked with them multiple times and they run the same type of phase approach each time At the beginning of the project, they take the time to understand our environment before talking us through the high-level design and scope. We provide them with assets, such as a network diagram,  and they conduct the penetration testing. After that, they provide us with a solid report that identifies our risks. Then they recommend how we can remediate issues and help troubleshoot. Following that, they confirm the outcomes and provide us with a final report.

What is the team composition?

They typically assign 2–3 people to work on our projects.

How did you come to work with Packetlabs Ltd.?

They had done some work for a colleague of mine, and they came highly recommended.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We started working with them in January 2020 and we’ve had several engagements with them since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They bring extensive experience to the table. They know what they’re doing and are very supportive of our team. We rely on them heavily — they’ve been instrumental in ensuring that we’re successful.

Richard (Managing Partner) has been phenomenal; he provides the direction and support we need. I’ve also recommended them to others in our industry. I’ve worked with other penetration testing vendors in the past, and Packetlabs Ltd. is the strongest team I’ve worked with.

How did Packetlabs Ltd. perform from a project management standpoint?

They’ve been brilliant. We had meetings on Microsoft Teams and used email to communicate. Plus, we had a secure portal to exchange information.

What did you find most impressive about them?

They provide a lot of experience, are able to problem-solve, and support troubleshooting. They’re highly dedicated to the work that they do and are committed to supporting their clients throughout the engagement.

Are there any areas they could improve?

I’m not sure there is anything they could have done differently.

Do you have any advice for potential customers?

Be open to their recommendations. They know what they’re doing, so we’ve relied on them to move the project forward, and that has been very effective.