Contact Pacia
Get a real-time quoteFast. Precise. Bespoke. Compliant. Support-first.
PACIA is an AI consultancy that builds and maintains AI customer support agents. We help companies answer customer emails and website chats automatically, without losing the accuracy and tone their customers expect.
Most AI chatbots underperform because they are launched and then left alone. We work the other way around. Every project starts with an analysis of your real customer conversations, so we know which questions matter most and which ones the agent should hand to a person. From there we build the knowledge base, write and test the agent’s instructions, and set clear rules for when it escalates to your team.
Where it adds value, we connect the agent to your backend so it can do more than answer questions. It can check a customer’s subscription, confirm or cancel a booking, or look up their upcoming events. Every integration is contract-tested before it goes live.
After launch, we keep improving the agent. Clients get weekly performance reports covering volume, topics, escalations and errors, and every change is checked against a regression test suite before it ships.
Our flagship client is an international social events company. We run AI support agents across four of its consumer brands, handling thousands of customer emails every week.
PACIA is a certified Chatbase Expert and also works with other platforms. We include an EU AI Act compliance check in our projects, so your agent is transparent and well documented from day one. Based in Novo mesto, Slovenia, we work in English and Slovenian.
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Min project size
$5,000+
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Hourly rate
$50 - $99 / hr
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Employees
Freelancer
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Year founded
Founded 2026
Service Lines
- AI Agents
- 30%
- AI Development
- 30%
- AI Consulting
- 10%
No Focus Areas have been added yet…
Industries
No Industries have been added yet…
Clients
- Midmarket ($10M - $1B)
- 50%
- Small Business (<$10M)
- 50%
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Our Story
PACIA started when our founder, working in-house at a financial services company, saw AI chatbots underperform because nobody cared about actual support, just AI. We do the opposite. We care about customer support first and AI second: every agent is bespoke, built from your real conversations, tested and measured every week, and compliant from day one. Fast to launch, precise in every answer, and with you for the long run.
What Sets Us Apart
Support first, AI second
We start from your customer support, not the latest AI trend. We get to know your business, customers and team, because that’s what makes great support possible. Every agent is built from your real conversations, speaks in your brand’s tone, and knows when to hand over to your team.Agents that take action, not just answer
We connect agents to your CRM or backend so they can check a subscription, confirm or cancel a booking, or look up upcoming events. Every integration is contract-tested before it goes live.Continuous testing and improvement
Launch is just the start. Every change is tested against a regression suite before it ships, and weekly reports on volume, topics, escalations and errors show where the agent can do better, so the level of service keeps rising over time.
Contact Pacia
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