Ozzy Design Agency

BACKGROUND

Please describe your company and position.

I am the CEO of UrbanNomad Gear

Describe what your company does in a single sentence.

is a mid‑sized e‑commerce brand specializing in fashion and travel accessories, focused on growing our online presence and improving user experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ozzy Design Agency to accomplish?

• We hired Ozzy Design Agency to redesign our website, improve site speed, make the UX more intuitive for desktop and mobile users, and boost our conversion rate.

SOLUTION

How did you find Ozzy Design Agency?

Online Search

Why did you select Ozzy Design Agency over others?

High ratings

How many teammates from Ozzy Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full website redesign (homepage, product pages, checkout flow)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Mobile bounce rate reduced from 65% to 40% within one month after launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ozzy Design Agency was highly professional throughout the project. They used organized project management tools, kept us updated through weekly check-ins, and delivered all key milestones on time. Even when we made late-stage requests, they responded quickly and adjusted timelines without compromising quality.

What was your primary form of communication with Ozzy Design Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

 What stood out was their ability to deeply understand our brand’s voice and translate that into design. Their attention to detail in UX, combined with technical performance fixes, was unique. Also, their responsivenes anytime we had a concern or needed a tweak, they were quick to respond and iterate.

Are there any areas for improvement or something Ozzy Design Agency could have done differently?

 If any improvement was possible, it would be in involving us slightly earlier in testing phases (user testing) so we could catch usability issues sooner. Also, more frequent demos during development (rather than waiting until a sprint end) would've helped us feel more engaged.