Oxygen Digital Solutions

BACKGROUND

Please describe your company and your position there.

Name of Company: Haraka Delivery Services We are a Kenyan based delivery services company. We are motorbike use. We pick and drop packages for our customers. We serve businesses , professionals and individuals. We operate from the Kenya's capital city, Nairobi. I am the Founder, Haraka Delivery Services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oxygen Digital Solutions, and what were your goals?

Oxygen Digital Solutions was part of our digital strategy development. They clearly outlined an inclusive process that was diligently implemented. This allowed us to quickly establish an online presence as a new market entrant. They have also supported us with continuous updates on our digital platforms.

SOLUTION

How did you select Oxygen Digital Solutions and what were the deciding factors?

We selected Oxygen Solutions based on feedback from colleagues and business partners. We also looked at various other sites they had developed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Technologies used. Whatssap, Outlook, Telephone. Key Deliverables Website. Digital content Scope of work. Oxygen Digital Solutions was part of our digital strategy development. They clearly outlined an inclusive process that was diligently implemented. This allowed us to quickly establish an online presence as a new market entrant.

How many people from the vendor's team worked with you, and what were their positions?

2 People from the team worked with us. They are web developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have received many leads for delivery jobs from our customers. They are always saying they found us online, they googled us, they checked our website. We have been able to get media interviews via website visibility.

We have received emails from our customers via the website asking for delivery services. We have managed to beat competition and emerge as a leading delivery provider, owing to our digital strategy.

Describe their project management style, including communication tools and timelines.

The Oxygen team was able to work remotely with us. we were able to exchange emails, Whatssap messages and calls to communicate our requirements. Time Conscious - They delivered within the advised timelines.

The are a careful and patient listener- As a service buyer who is not tech savy, i did not know some technology terms to use, to explain what i wanted. They are super efficient. They make updates on our site as and when we request. They follow up . They consistently ask for feedback from us. They are very professional.

What did you find most impressive or unique about this company?

Outstanding service. They identified with our stage of the business. We are a startup. They have been keen to see us grow. Growth is key for a startup company.

Are there any areas for improvement or something they could have done differently?

We are satisfied customers. We are impressed. We have actually referred Oxygen to other Startup Founders that we meet and interact with.