Ottawa Logistics Fulfillment

BACKGROUND

Please describe your company and position.

I am the Executive of Square Flower

Describe what your company does in a single sentence.

Square Flower is a Canadian bedding brand crafting luxury organic cotton sheets, duvet covers, and pillowcases made with Fairtrade and GOTS-certified cotton.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ottawa Logistics Fulfillment to accomplish?

• Eccommerce
• Storage

SOLUTION

How did you find Ottawa Logistics Fulfillment?

Online Search

Why did you select Ottawa Logistics Fulfillment over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Ottawa Logistics Fulfillment were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ottawa Logistics Fulfillment supported Square Flower with end-to-end e-commerce fulfillment services. Their scope of work included inventory receiving and storage, real-time stock management, accurate order picking and packing, same-day shipping, returns handling, and continuous communication to ensure a smooth customer experience. Their team helped streamline our logistics and allowed us to focus more on product development and growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Ottawa Logistics Fulfillment led to several measurable improvements for Square Flower: our average order processing time dropped to under 24 hours, we reduced our internal logistics workload by over 50%. Their team handled the surge with zero delays or backlogs, giving our customers a consistently smooth and reliable delivery experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ottawa Logistics Fulfillment demonstrated strong, reliable project management throughout our partnership. They consistently delivered on time, kept our inventory and orders organized, and communicated clearly at every stage. Whenever we had a question or needed adjustments, their team responded quickly, professionally, and with a genuine willingness to help. They made it easy for us to stay informed without feeling overwhelmed, and their proactive approach ensured that issues were addressed before they became problems. Overall, their responsiveness and reliability made them feel like an extension of the Square Flower team.

What was your primary form of communication with Ottawa Logistics Fulfillment?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Ottawa Logistics Fulfillment was their genuine care and consistency. They don’t just move boxes—they actually pay attention to the details that matter for a brand like ours. Their communication is fast and honest, their operations are incredibly reliable, and they treat our products with the same level of care we do. The combination of their responsiveness, accuracy, and willingness to go above and beyond made them feel less like a vendor and more like a true partner.

Their consistency, communication, and care have made a real difference in our operations, and the experience has been nothing but positive. They’ve earned our trust, and we feel confident recommending them to others.

Are there any areas for improvement or something Ottawa Logistics Fulfillment could have done differently?

Overall, our experience has been fantastic, and there isn’t much we’d change. If anything, the only area for improvement would be continuing to expand the small convenience features they already offer — things like more optional notifications or small workflow automations that would make a great service even smoother. But truly, these are minor wishes rather than real issues, as their core fulfillment and communication have been consistently excellent.