OrithLabs

BACKGROUND

Please describe your company and position.

I am the Owner of Biryani And Kababs LLC

Describe what your company does in a single sentence.

We provide prepared food and catering services for events, pop-up stalls, and online customers. Our products are available through online food delivery platforms such as Uber Eats, offering customers convenient access to our food for takeaway and delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OrithLabs to accomplish?

• Online Ordering customer facing website
• Square Up Integration
• Payment gateway integration
• Admin System linked to POS

SOLUTION

How did you find OrithLabs?

Referral

Why did you select OrithLabs over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from OrithLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OrithLabs built our event-ordering platform from scratch in about six weeks: a customer QR-code ordering site with card and cash payments, a live kitchen and cashier system, Square-synced menu management, printable menu boards and stall banners, and a sales dashboard. The system is reliable at live events. They handled payments, refunds and edge cases carefully, and they responded quickly to feedback during real-world testing. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

OrithLabs built our event ordering system from scratch in about six weeks: QR ordering with card and cash payments, a live kitchen and cashier system, Square-synced menus, printable menu boards and banners, and a sales dashboard. It worked well at our live events, and they were quick to fix issues we found during testing. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OrithLabs ran the project with short, frequent releases. We saw working updates every week, and each change came with a clear note on what changed and why. When we found issues at real events, they were usually fixed the same day. They also changed direction when we asked, including reworking designs and removing features, without friction. They tested on a sandbox before touching our live system and were upfront about anything not yet verified. 

What was your primary form of communication with OrithLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The thing I liked most is that they actually listened. We'd try something at an event, tell them what annoyed us, and it was usually fixed by the next day. The banners and menu boards went through a bunch of rounds and nobody got defensive about it. Payments were the part I was most nervous about, and they clearly tested it properly.
No double charges, and refunds worked when we needed them. They also didn't pretend things were done when they weren't. If they hadn't tested something yet, they said so. I'd hire them again. 

Are there any areas for improvement or something OrithLabs could have done differently?

Only small things. We were launching something new and live events move fast, so a couple of issues showed up on the day, like the banner QR first going to the general ordering page. Each one was fixed almost immediately and never came back. If I'd ask for anything, it would be a bit more testing on phones and tablets up front, since that's what our staff use. That's a minor point though. I'd work with them again without hesitation.