Orbit Design Agency

BACKGROUND

Please describe your company and position.

I am the Owner of (a/an) Retail

Describe what your company does in a single sentence.

E-Commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Orbit Design Agency to accomplish?

• Have a working and functions website

SOLUTION

How did you find Orbit Design Agency?

Online Search

Why did you select Orbit Design Agency over others?

Pricing first our budget

What was your primary form of communication with Orbit Design Agency?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Working website with hosting,SEO research and updating of website. Reputation management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website functioning and working on all aspects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AVOID these people at all costs. The team at Orbit Design Agency is incompetent, unprofessional, and downright criminal in their business practices. They will not meet any of your deadlines, perform any quality work or changes. Some changes took 6 different notifications to even attempt a change. They will nickel and dime your project to death and never meet any of the quality standards they promise. Not only that, but they will take your payment information and pay other third parties using your payment info without telling you.

They will even harass you for payments endlessly. If you are thinking about a feature or product they push and harass to get the piece added and for the payment. Even on holidays such as Thanksgiving and Christmas. If you actually try and complain about the quality, they will just harass you with phone calls and empty promises to fix the website or issues. Their coding and follow-through are abysmal. Even entry-level college students could provide better coding.

There is little communication about issues they may have or that have happened with your project. They had a massive security and data breach which installed malware and viruses throughout my website, flagging it by Google, and they never informed me about the breach. To this day, I am still trying to resolve this issue and correct the flagging on Google. When this was brought up with my project manager Sam, I was assured this would be fixed. As mentioned, not once did they mention the security breach.

If you do decide to hold them accountable or recover any of your money, they will not entertain the thought. They will come up with excuse after excuse as to why they can't or use the reason "we are still willing to fix the issue." Half of the reviews they have on review websites or Google are fake or coerced with a promise to fix an issue or a discount. They are also pushed on being written well before the project is done. Every step of the promise creates a headache after a headache.

Save yourself the heartache, trouble, and downright bad work. If you value your time and money, look for another company that is professional, reliable, and delivers on its promises. Orbit Design Agency is not that company.

What did you find most impressive or unique about this company?

Their ability to miss ever deadline and mess up every aspect of this project.

Are there any areas for improvement or something Orbit Design Agency could have done differently?

Their ability to actually perform the work they are contracted to do.

BACKGROUND

Please describe your company and your position there.

I am the representative of BikeIt. Our company offers package delivery services efficiently and quickly. Whether you wish to send a parcel to another city or simply to a friend a few blocks away, our riders will show up at your doorstep, collect the valuables, and make sure to drop them off at the right destination.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Orbit Design Agency?

We hired Orbit Design Agency to help us create the foundation of BikeIt, which would be a stellar website and mobile application that the customers could use to book our courier services online. We aimed to let people connect with nearby riders without the hassle of going down the street, or standing in line at the post office. Previously, we had worked with various mobile application development services, but none of them offered the desired results. With Orbit Design Agency, things never went awry.

SOLUTION

How did you select this firm and what were the deciding factors?

Actually, our Director reviewed their website, saw their online reviews, and contacted one of their agents to learn more about their services. It was simply pure luck that he happened to come across their amazing services himself. Once he checked out their vision and process of work, he was certain he had found what he was looking for.

Describe the project in detail and walk through their service package.

Well, my project involved creating a Mobile application and a website that enabled users to book courier services at the click of a button. Orbit design agency's service package included website design, logo creation, content creation, and mobile application development.

How many resources from the vendor's team worked with you, and what were their positions?

Their software development team worked with us.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Yes. things turned out to be great. We now have what we had imagined a few years ago. Hiring Orbit Design Agency was indeed the best decision for our firm. We are a well-established online distributors that has received high ranking on Google and other platforms. Customers across the state are recognizing our services and appreciating our hard work. Thanks to Orbit Design Agency’s digital marketing, we were able to spread word about our business too.

How effective was the workflow between your team and theirs?

Quite effective. Their team would include a feature in the app, send it to us for review, and ask for feedback. They would only proceed with the next feature when we approved of the first ones. Orbit Design Agency ensured that they created a mobile application that met our business needs.

What did you find most impressive or unique about this company?

Their dedication to creating exactly what we had in mind was impressive. Orbit Design Agency guarantees customer satisfaction and this is probably why they have such a large clientele list. Their team has years’ worth of experience and can make any kind of website or mobile application that a business requires to expand their services online. To be honest, not many companies value customer satisfaction, and this is why I am very impressed with Orbit Design Agency.

Are there any areas for improvement or something they could have done differently?

I don’t think so. But If they focus on their marketing, Maybe more people like us will find the great company for their web solution needs.