Implement a call center quality assurance and spee
OnScript AI helps contact centers automate quality assurance with advanced AI. The platform analyzes 100% of calls and delivers transcripts, sentiment, intent, and scoring within minutes. No more manual reviews or limited sampling — just fast, consistent, and scalable QA that helps teams improve performance and stay compliant.
Key Features:
• Scorecard – Comprehensive call scoring and evaluation system
• Validation – Real-time validation and compliance checking
• Facts – Extract key facts and information from calls
• Disposition – Automated call disposition and categorization
• PII Redaction – Automatic PII redaction for full compliance
• Intent – Understand customer intentions and motivations
• Sentiment – Real-time sentiment analysis and tracking
• Vocalytics – Advanced voice analytics and insights
• Webhook Automation – Seamless integration and workflow automation
• Daily Digest Reports – Comprehensive daily performance summaries
• Agent Trend Analysis – Track agent performance trends over time
• Agent Coaching – AI-powered coaching and training insights
Used Across Industries
Healthcare, financial services, education, insurance, legal, retail, e-commerce, hospitality, telecom, BPOs, government services, and performance marketing.
Trusted by contact centers of all sizes, OnScript helps you scale QA, boost efficiency, and unlock better insights.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
10 - 49
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Locations
St. Petersburg, FL
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Year founded
Founded 2024
1 Locations
- St. Petersburg , FL
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