onGlobal

BACKGROUND

Introduce your business and what you do there.

I'm the director of a retail company. Our company has been in the market for 85 years and sells industrial supplies, steel products, machines, tools, and welding products. We have branches in two cities and are part of a hardware chain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with onGlobal?

We have technical products and complex catalogs with many attributes. We also have business units that require a qualified team to reflect the commercial operation online.

SOLUTION

What was the scope of their involvement?

onGlobal has worked on the development and evolution of our e-commerce platform. The team has also integrated our ERP system and implemented a B2B system for orders. The platform has more than 5,000 SKUs and is integrated with payment processors like Payway and ClearSale, logistics with Andreani and OCA, and ERP Paljet, among others.

What is the team composition?

We've worked with 2–5 teammates from onGlobal.

How did you come to work with onGlobal?

We found onGlobal through a referral. We chose them over other options because they had high ratings and were close to my geographic location.

What is the status of this engagement?

We started working with onGlobal in January 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

onGlobal has created and evolved our digital channel as a business unit. The channel has reached 12% of our company's total revenue.

How did onGlobal perform from a project management standpoint?

onGlobal's deliveries usually respect the time and costs.

What did you find most impressive about them?

I'm impressed by onGlobal's technical capacity and quality.

Are there any areas they could improve?

I don't think there's anything they can improve.