Oec Group

BACKGROUND

Please describe your company and your position there.

I'm the president of Thermally Broken Steel USA and in charge of overseeing all day-to-day operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oec Group?

Thermally Broken Steel USA hired OEC to handle a door-to-door air shipment from Europe to our customer's job site in the US

SOLUTION

How did you select this firm and what were the deciding factors?

JOSE PERALTA, of OEC, had been looking to earn our business for air and sea freight shipments so over a year and I always told him that we are willing to give any company that works hard a shot. On 12/13/21 we sent a signed proposal to OEC for an air shipment.

Describe the project in detail and walk through their service package.

After the shipment had already departed, JOSE called to tell me that there was an internal error and that he calculated the cost of the airfreight based on gross weight and not volumetric, therefore the chargeable weight would double the cost to almost $7,000 AND that he will put our client’s shipment into storage if we do not pay prior to delivery (which was in a few days). His quote even indicated the accurate volumetric weight, but he never checked any of this before confirming the booking with the airlines.

Now, to make things worse JOSE has absolutely no sense of accountability or ethics, so his only response to this entire situation was as 13% discount and to say, "I sent over my best rates for this shipment, and I cannot go any lower." This is a perfect example of a person who has no regard for the company they represent or their professional relationships. Obviously, my company is NOT going to pass these costs on to our client because that is not what I would expect if I was them and we regard our professional relationships with the utmost respect.

Therefore, we were held hostage by a child (JOSE) and his incompetent boss, KENNY, and forced to take a huge loss for merely trying to give a new company a shot at our business. When we ask KENNY XU what he thought was fair given OEC’s lack to even abide by their own terms and conditions which state: “OEC will provide customer with notice of any changes to rates required under this provision and Customer with have ten (10) days to accept or reject any adjusted rates hereunder”, KENNY's response was “we will have to stand by our invoice”.

In closing, none of my company’s would ever recommend OEC’s services AND we would absolutely not recommend anyone looking to work with OR hire either JOSE PERALTA or KENNY XU if you are looking for an employee or partner who values anyone else’s interests except their own.

How many resources from the vendor's team worked with you, and what were their positions?

Only two (2) people from the NY office worked with us. The sales manager and the operations manager.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

None

How effective was the workflow between your team and theirs?

not at all. After they had already taken possession of the shipment, we have no control or say. My team and I were hostages.

What did you find most impressive or unique about this company?

I am actually impressed with their outright lack of ethics and integrity. Highly unprofessional and unknowledgeable individuals.

Are there any areas for improvement or something they could have done differently?

Areas of improvement would honestly be on behalf of OEC's hiring team, or even JOSE's and KENNY's parents (to be frank). Our company leads by the principle "do unto others as you would like done unto you." JOSE and KENNY lead by no principle except the fear of abandonment and fear of losing, which results in a very one-sided interaction.