Octal IT Solution

BACKGROUND

Please describe your organization.

The company makes apps for medical niches. The primary niche is weight-loss clinics and bariatric surgery facilities.

What is your role and responsibilities?

I’m the owner and president.

OPPORTUNITY / CHALLENGE

What was your goal for working with Octal Info Solution?

They create and manage most of our apps. They’re our developer.

SOLUTION

Please describe the scope of their work.

They’ve done some design but I have my own designer. Most of what they do is mobile development.

What was your process for selecting Octal Info Solution with which to work?

I think we originally met on Elance. I posted a job and selected them based on some of their previous work and their reviews. 

Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

It was less than $10,000. The first time we create a product, it’s more in the $10,000 to $50,000 range. But, once we’ve created them, we tend to reuse code and that lowers the cost.

When was the work completed?

It’s been a couple years since we started working together. It’s ongoing work.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

We create the app and they offer it to their patients to use. The feedback is verbal and generally very favorable. All of our customers love the apps.

Are you satisfied with their performance?

Yes. They’re a good team.

Is there anything unique or special about Octal Info Solution that really makes them stand out compared to other business partners?

I think they do a good job of ensuring that the project meets expectations. If there are bugs that come up, they get them fixed. In large part, that’s why I stick with them. There’s not a new charge every time something comes up. They want to make sure the app meets my expectations.

What advice would you give to future clients of theirs?

I think this is something that holds true with working with any developer, but probably specifically a developer from India. Be specific with what you want. Don’t assume that they understand. They understand English fine, but be specific, and they’ll get it done. 

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

When I started working with them, we were a brand new company. Now, we have a solid working relationship. I think it would have been having a better process management tool. Now, we use something called Trello. At first, we used Elance, and then we switched to Basecamp. Trello seems to work the best. I talk to them every day. Figuring out the process management piece earlier on would have been beneficial.

BACKGROUND

[Our company makes a] very powerful and useful cellphone monitoring app. Ideally suited to monitor your children, employees, or loved ones, [the app] is one of the most advanced cellphone tracking and monitoring software used to confidentially record text messages or track call information from a specified mobile device.

OPPORTUNITY / CHALLENGE

The target market for monitoring applications is going through drastic implementations and is growing highly competitive and challenging. We planned for a solution that is off the clutter and only speaks quality. To make it live up to our high standards, we needed to make the process result oriented and prioritize our efforts accordingly.

The overall product interface would be built taking precise reference to the business idea while we incorporate inclusive SaaS [Software as a Service] product elements to it. To ensure this, we will make the core promotional and sales element fall within the tangent, or user communication, accurately, packaging it up with responsive business dialog and functional theme.

SOLUTION

[The software] is a useful application that can be used to monitor efficiently any individual's actions or movements frequently. If user wants to get monitoring cellphone software urgently, look for it in online stores or install the instant download provided on our Web page.

Online stores provide a range of spy cellphone software models and users can quickly download one to install in the cellphone he or she wishes to monitor. There are many sites that offer cellphone monitoring software, which enables the user to use such software. Free cellphone monitoring versions usually have limited features.

If user wishes to enjoy extensive features of monitor cellphone software, they can check out our full paid version, which offers different types of spying facilities. This will enable user to monitor not just a call, but also various types of messaging and voicemail, thus enabling him or her to gain the complete benefits of call and message recording.

RESULTS & FEEDBACK

Sandeep [Agrawal, project lead] and his team at Octal continue to do an outstanding job for us. We have used them for a multitude of projects, which require a wide range of knowledge and expertise of many areas of programming, design, and data management, and they always produce top-notch, high-quality results.

We couldn't be happier. We highly recommend this firm. Rest assured that they will deliver the project you require and make it better than you could imagine.

BACKGROUND

Please describe your company.

Our company's main product is a crowd-sourced social platform for cities.

What is your role and responsibilities, please?

I am the founder and CEO.

OPPORTUNITY / CHALLENGE

What was your goal for working with Octal Info Solution?

I hired them initially to build the prototype mobile app as well as the backend. We essentially needed a complete end-to-end mobile app development as well as PHP and database backend development. 

SOLUTION

Please describe the scope of their work.

Mobile and backend development. They also provided us with some design work.

What was your process for selecting Octal Info Solution with which to work?

I interviewed 30 firms. I chose them because of the level of detail they went through in the requirement's procedures. They were more detailed than offshore firms about software 101. Additionally, they were more professional in the beginning then everyone else.

Can you provide a ballpark dollar figure for the size of the work that they've done for you?

It cost $10,000 to $50,000 dollars per project.

RESULTS & FEEDBACK

What were the results of the project?

The initial project is completed, and I have since given them six more projects. I've also hired two of their people full time, so I pay them on a monthly basis.

Are you satisfied with how everything has turned out?

Yes. I'm very satisfied. They're very cost effective, they go above and beyond to make you happy. They will stay up all night and bend over backward to complete the work. I think they've done a very good job.

Is there anything unique about them that really makes them stand out, compared to other companies?

I would say it's their customer service. They're not good at everything, no one is, but they work very hard to get it right and figure out the best solution. In terms of working hard, customer service, and flexibility, Octal is off the charts. They are committed to doing the right thing by you. We tend to do a lot of R&D [research and development] because our projects are a little specific, and they're willing to learn how to do it.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

As they continue to grow, they need to invest more in QA [quality assurance].

BACKGROUND

Please describe your company.

We are located in Singapore. We provide limousine services to corporate entities and financial institutions. We have around a hundred vehicles in our fleet, with a staff of about 40 or 50.

What is your role and responsibilities, please?

I am one of the shareholders and the managing director.

OPPORTUNITY / CHALLENGE

What was your goal for working with Octal Info Solution?

We went to Octal to upgrade our backend IT [information technology] system, and make our workflow more efficient.

SOLUTION

Please describe the scope of their work.

The IT system had been in place for the past six years, and we’ve recently been adding more corporate entities. Every customer has their own needs and have different arrangements, so there’s different requirements for each customer. Initially, the backend only catered to one kind of customer and one type of need. This led us to work with Octal Info Solution, so they would improve the customers experience when making reservations.  

What was your process for selecting Octal Info Solution with which to work?

I found them on the Internet. I was looking for a PHP specialist because our backend is written with PHP as a framework. I needed people that are professional and know PHP development, but also intelligent enough to think along with us. We also needed a company that was able to understand our business needs and look ahead for intelligent solutions.

When speaking with Octal Info Solution, I liked the way they communicated. They complete the work they set out to do. For these reasons, we picked them to work with us. 

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

$10,000 to $15,000.

When did you start working with them?

April of 2014.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track the results from the project?

Our customers are happy with the system, it’s pretty straightforward. They can make a reservation in less than a minute. It’s rock solid, which is thanks to the PHP as well. Their coding is solid and stable. They do proper testing before they release their work. I have not heard any complaints from our customers and staff.

Overall how do you think Octal Info Solution has performed?

I think they’ve done pretty well. I’m quite pleased to say that they are quite good in sticking to the timeline. They stick to the budget and they’re quite fast in their execution.

Is there anything unique about them that really makes them stand out, compared to other companies?

The quality of their work is very good.  

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

Sometimes, I feel that they are more concerned about getting sales than providing great customer service.  

BACKGROUND

Please describe your company and position.

I am the Director of quotesforit

Describe what your company does in a single sentence.

Online procurement platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octal IT Solution to accomplish?

• Development of website & application

SOLUTION

How did you find Octal IT Solution?

Online Search

Why did you select Octal IT Solution over others?

• High ratings
• Good introduction and call initially

How many teammates from Octal IT Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project includes followings
Functional specification document to describe the total system in low level 

2. UI Design of the total system including interface for users. 
3. Development of all functional requirements. 
4. Setting up the system on live server in ready for use condition

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Easy to use site, Success in the marketplace, back up service, scalable in the future, security concerns addressed,

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes all delivered on time, kept up to date at all times, Project management of all works was excellent. Flow and valuable insight given at all times with suggestions form the team to help with project. All team members have great insight into their fields and were valuable in bringing ideas 

What was your primary form of communication with Octal IT Solution?

Virtual Meeting

What did you find most impressive or unique about this company?

Octal IT Solution is reachable at all times.

Are there any areas for improvement or something Octal IT Solution could have done differently?

Nothing currently

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of IWWEI, an IT company focused on developing an editorial platform 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Octal IT Solution?

We hired Octal IT Solution to develop a digital editorial platform. The platform has still not been delivered.

SOLUTION

What was the scope of their involvement?

total

What is the team composition?

We worked with 2–5 teammates from Octal IT Solution.

How did you come to work with Octal IT Solution?

We found Octal IT Solution on Clutch. 

How much have you invested with them?

We've spent around $40,000

What is the status of this engagement?

We started working with Octal IT Solution in January 2024, and we have zero confidence in them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Octal IT Solution showed me several aspects of the platform's visual features, and I gave them my feedback. However, they haven't delivered on any of the promises and have only asked for additional costs.

How did Octal IT Solution perform from a project management standpoint?

They deceive you, they send you a srs and then subtly change it to ask you for more money.

What did you find most impressive or unique about them?

They seem like a serious company, but then when you ask for results, they're all deceptive.

Are there any areas they could improve?

Octal IT Solution could have listened to my feedback instead of manipulating the SRS.

Do you have any advice for potential customers?

I don't recommend working with Octal IT Solution. We hired them to develop a digital editorial platform with a defined scope outlined in an SRS document. The final payment was conditional on delivering 100% of the platform, and we're still waiting for them to complete it. Our experience has been very negative, and we wouldn't hire them again.During the project, we noticed discrepancies between versions of the SRS. They omitted or downgraded requirements subtly without a clear change control process validated by us. This affected the actual scope of the delivery.When we requested functionalities we thought were included in the initial SRS, they were often treated as additional work. A clear example was a panel/module for advertising, which ended up being an extra that cost €3,000 (approximately $3,200 USD). This approach created a situation where they reduced the scope and then asked for more money to recover functionalities.As of the closing date, there were still basic aspects missing or malfunctioning, such as basic statistics (minimum metrics needed to manage an editorial platform) and duplicate content loading, which caused confusion and double work.We asked for a checklist to close the project objectively, but they refused to complete it or respond point by point. Additionally, we've been waiting for a formal presentation and validation of the platform for about four months. The team hasn't shown progress continuously, and when they present something that doesn't fit, they tell us we must pay to adjust it.

BACKGROUND

Please describe your company and position.

I am the Founder of Mudar Dzapps

Describe what your company does in a single sentence.

Marketing, Support, Maintenance & Further Updates of Our Own Social Media App, PraxO, which was developped end to end by Octal IT Solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octal IT Solution to accomplish?

• Video Sharing Platform globally
• Reward based Shopping

SOLUTION

How did you find Octal IT Solution?

Online Search

Why did you select Octal IT Solution over others?

Company values aligned

How many teammates from Octal IT Solution were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Praxo App, the app that makes your workplace learning smoother and more organized. Get access to your APL data, records and assessments directly on your mobile. Created to help you navigate your APL period with ease.
Praxo App is a comprehensive solution for schools to manage students' workplace learning (APL) efficiently and structured. The platform offers tools for contract management, GDPR-secure data storage, overview of visits, and assessments, all in a user-friendly interface. Developed by educators to save time and facilitate administration. Try it for free and discover how Praxo App can simplify the APL process for your school.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quality Service and Quality Product, Praxo has been developped and deployed successfully to our atmost satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes, every thing as scheduled and to our satisfaction

What was your primary form of communication with Octal IT Solution?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quality & Service are the most unique things attracted us

Are there any areas for improvement or something Octal IT Solution could have done differently?

Little improvemets are required which will take Octal to higher levels

BACKGROUND

Please describe your company and position.

I am the Director of quotesforit

Describe what your company does in a single sentence.

Price comparison 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octal IT Solution to accomplish?

• Create a procurement platform
• Create a customer and supplier app
• Must be user friendly

SOLUTION

How did you find Octal IT Solution?

Online Search

Why did you select Octal IT Solution over others?

• High ratings
• Good value for cost

How many teammates from Octal IT Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Octal was excellent in all aspects of design in bringing together what we ask to be delivered and continue to develop based on quotesforit design and spec.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time and cost

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The assigned manager Laveena was excellent and really understood the project from we started. 

What was your primary form of communication with Octal IT Solution?

Virtual Meeting

What did you find most impressive or unique about this company?

Their people are impressive.

Are there any areas for improvement or something Octal IT Solution could have done differently?

No happy with all

BACKGROUND

Please describe your company and position.

I am the Mobile App Project Manager of EDA2AT

Describe what your company does in a single sentence.

Business development services 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octal IT Solution to accomplish?

• mobile app
• development app

SOLUTION

How did you find Octal IT Solution?

Online Search

Why did you select Octal IT Solution over others?

• High ratings
• Company values aligned
• Other

How many teammates from Octal IT Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Service providers app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app is ready to use with some remarks maybe they can be fixed with version but now:

• 2 panels are ready
• We have admin page
• All the steps are done 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the ar doing well but they will never start next steps with payment, on other hand the accounts manager are not patient enough accepted Ms.Laveen she is helpful and patient with clients 

What was your primary form of communication with Octal IT Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Octal IT Solution's work quality is impressive. 

Are there any areas for improvement or something Octal IT Solution could have done differently?

Octal must have someone speak Arabic language for communication, there are a lot of Business in Arab land and they facing missed understand for many thing during a project and it cost money and time 

BACKGROUND

Please describe your company and position.

I am the Web Developer of Mada Properties

Describe what your company does in a single sentence.

A distinguished Real Estate Agent Based in Dubai & Saudi Arabia with an international strategy, to provide unique real estate solutions and services and add value to your real estate investment, to be a reference and prominent brand for customers in the international market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octal IT Solution to accomplish?

• Madaportal.com

SOLUTION

How did you find Octal IT Solution?

Online Search

Why did you select Octal IT Solution over others?

Referred to me
How many teammates from Octal IT Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Octal was tasked with full stack development of the website from scratch, including an admin portal for user management and custom admin settings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Initial scoping, Wireframes, SRS, and eventually working version of the site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was delivered on time as they do have point of contact person Priyank and Jitendra to keep to update and meet the time line.

What was your primary form of communication with Octal IT Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provided the service I needed in a reasonable and professional solution 

Are there any areas for improvement or something Octal IT Solution could have done differently?

We were satisfied with all of their services. I can’t think of anything that they could have done better.