Octal IT Solution

BACKGROUND

Please describe your company and position.

I am the Owner/Developer of a SaaS Company

Describe what your company does in a single sentence.

A highly intuitive CRM Sales Tool housed in a desktop and mobile application [Android and IOS] capable system – is built to focus on customer, staff, and client relationship management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octal IT Solution to accomplish?

• Develope A Custom CRM
• Develope An App and Desktop Version
• Natively Integrate 3rd Party Apps into a Custom CRM
• Update Website and CRM Design

SOLUTION

How did you find Octal IT Solution?

Online Search

Why did you select Octal IT Solution over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Octal IT Solution were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build and Enhance a Custom CRM - adding 3rd Party API and Natively Integrate 3rd Party Systems. Develop multiple modules to custom fit a General Subscription Offering, as well as the ability to customize CRM Capabilities and Modules to a specific Customer and/or Industry.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Active Order Filtration and Complete Integration from 3rd Party Apps/Systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication is Regular and easily accessible. Follow up - Documentation and Clarity - Seeking Understanding : High Aptitude. Knowledge, Industry, Creativity and Out-Of-The-Box Thinking. Dedication to finding viable working solutions. Challenging Ideas and thoughts to come up with the best possible working scenario. Professional and Courteous patience. Meeting scheduled with different groups were seemless in discussions to enhance the system.

What was your primary form of communication with Octal IT Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Attention To Detail Communication Overall, General Support

Are there any areas for improvement or something Octal IT Solution could have done differently?

Assign Back-Up Developers so that work progresses swiftly without a break. We are at the Mercy of available Developers - and when 'life' happens, the project goes at a standstill. Assign Back Up Developers to Continue the work, and not stop.

BACKGROUND

Please describe your company and position.

I am the CTO of a Software & App Dev Company

Describe what your company does in a single sentence.

We offer services in the development of software and applications of all categories and profiles. We are motivated to bring elegant and functional digital products to solve even the most complex problems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octal IT Solution to accomplish?

• Development of a digital wallet

SOLUTION

How did you find Octal IT Solution?

Online Search

Why did you select Octal IT Solution over others?

Pricing fit our budget

How many teammates from Octal IT Solution were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital wallet

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Milestones

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Almost On time

What was your primary form of communication with Octal IT Solution?

Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness impressed us.

Are there any areas for improvement or something Octal IT Solution could have done differently?

Good collaboration!

BACKGROUND

Please describe your company and your position there.

Hungama is an entertainment company with Hungama music and play as live apps. Now we are entering into RMG market as well. 

As VP, I head gaming vertical for Hungama.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octal IT Solution?

We hired Octal to develop RMG- Fantasy app for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

- I have worked with Octal in my previous company as well. The deciding factor was the capability of tech/prod capability of the team

Describe the project in detail and walk through the stages of the project.

Proeject was deliver fantasy app source code in 3 months .

project was divided into 6 milestones with delivery of Fantasy app, website.

How many resources from the vendor's team worked with you, and what were their positions?

aournd 4-6 resources incl Tech Head and Product head

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

App has been successfully delivered. More work is in progress

How effective was the workflow between your team and theirs?

It was comfortable working with the team.

What did you find most impressive or unique about this company?

NA

Are there any areas for improvement or something they could have done differently?

NA

BACKGROUND

Please describe your company and your position there.

I'm the CEO of Finding Trusted Care and launching a new and exciting venture. We are seeking to serve families with special needs loved ones and connecting them to credentialed caregivers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octal IT Solution?

Finding Trusted Care sought Octal for their innovative team to create a platform and application to launch our company.

SOLUTION

How did you select this vendor and what were the deciding factors?

After reading about several IT solution teams, Octal offered the most comprehensive package to support our needs.

Describe the project in detail and walk through the stages of the project.

From creation of the application to the website design and function Octal has supported all of the needs of each.

How many resources from the vendor's team worked with you, and what were their positions?

There are 8 people on project management tool, and I’m usually in communication with 7–8 people from Octal. The business analyst is my main contact, and I talk to the developers when needed and project manager when required.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I had no app launched in the App Store and play store as we are doing beta testing. It usually works bug-free, and when there is a bug, the user usually won’t notice it. Those are in the lines of a wrong icon or a wrong image size — things that I’ll catch. Octal works on bug fixing really fast, and they ensure that things are going well. If there’s an issue, they start working on it instantly. Octal is really supportive, fast, and helpful in this area. 

We’ll always face issues during the development process. Working with a bigger company like Octal makes it more likely to find solutions for those issues. We’re still in the finalization process, so we’ve only run small advertisements for the app. I’ve received specific feedback on it, which means they’re really working with the app

How effective was the workflow between your team and theirs?

We’re using Trello and Skype. Their project manager and business analyst is doing an excellent job, and it’s easy to follow all the tasks and issues. I test new builds in TestFlight and write my feedback in Trello. Then, Octal starts working on that feedback. Once everything is finished, the issue ticket is closed. The system is professional and easy to understand, even for someone new in the business.

What did you find most impressive or unique about this company?

They’re very straightforward and honest. Rather than looking for payable hours, they strive to deliver a good product to the client. It’s very important for me that the people involved are really putting their hearts into the product, and this is the case with Octal team. I can see this in the feedback they give me. They’ve recommended things that saved me money and made the product better.

Are there any areas for improvement or something they could have done differently?

The team has been great and very responsive.

BACKGROUND

Please describe your company and your position there.

I am the Head of Product of a restaurant delivery and marketing company having its locations throughout the Midwest. The company works with restaurant partners to deliver their food to homes, offices and hotels. The company specializes in business meetings, events, presentations and office lunches of all sizes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octal IT Solution, and what were your goals?

After successfully working in the offline market for a long time, we wanted to tap into the online opportunities for our business. We hire Octal IT Solution to build a feature-rich website for our food and restaurant delivery business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Octal IT Solution considering its strong portfolio in the delivery of food-related solutions. Also, we considered their long experience of over 15 years in the industry.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hired dedicated programmers to work on the project. The project started from scratch, right from the ideation phase to designing and coding.

How many people from the vendor's team worked with you, and what were their positions?

Currently, we are working with a single programmer as the project is in the ideation phase. We are planning to hire more resources from them in the very near future.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is just started and we are already very satisfied with their work. They have started great and I am very confident in the smooth progress of the project.

Describe their project management style, including communication tools and timeliness.

Their project management style is very smooth, and they are always available to communicate whenever required. I connect with them through emails, Skype, and phone.

What did you find most impressive or unique about this company?

Octal IT Solution has a very unique approach to working with its clients. They keep things very organized and are always on time. My experience so far with them has been great.

Are there any areas for improvement or something they could have done differently?

Since I have started working with them very recently, there is nothing I found where they need any sort of improvement.

BACKGROUND

Please describe your company and your position there.

One of the owners for a Startup providing services for pharmacies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octal IT Solution, and what were your goals?

We needed an all in , turn key development company for our Craig’s lists and in app chat features. Octal delivered the complete development solution for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched and contacted a range of suppliers and octal gave the best integrated offer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initially the commercial manager formulated a scope requirement to assure correct understanding for all parties. Then a multi resource team was gathered for development of cross platforms.

How many resources from the vendor's team worked with you, and what were their positions?

Project manager with allocated resources from each specialty as pr requirement.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Development were successfully completed in stages as agreed.

Describe their project management style, including communication tools and timeliness.

Communication tools were agreed upon and constant dialogue is in place.

What did you find most impressive or unique about this company?

We like their cross-platform abilities to complete an integrated solution.

Are there any areas for improvement or something they could have done differently?

Nope

BACKGROUND

Please describe your company and your position there.

Im the CEO of a new online dating app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octal IT Solution, and what were your goals?

We hired Octal to develop a dating app and 1 webpage. We had some special request that we wanted Octal to incorporate.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor based on the reviews and the lies that they fed us before signing of the contract. The team was super nice and told us everything we wanted would be completed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Dating and social networking app

How many people from the vendor's team worked with you, and what were their positions?

2-3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This is the worst mistake i have ever taken from a business standpoint . I DO NOT RECCOMAND anyone to deal with octal. They did things within my app that i did not ask for and they charged me thousands of dollars for something that i could not make live. for example, They did not make my app dark theme friendly and when this was brought to their attention, they wanted to steal more money from me.

The app was rushed and they just wanted to complete the app without taking into consideration any of my request. They demanded i pay more money if i wanted anymore changes not taking into account the thousands of money i had already spent.

The whole team is terrible at what they do. Laveena, and Rahul were the people that i had dealt with from Octal. If you want to build a successful app PLEASE PLEASE PLEASE!! DO NOT CONTACT THIS COMPANY. You are better off spending money in your own country to get something of a high quality delivered to you. Save your money and do not contact Octal.

Describe their project management style, including communication tools and timeliness.

Communication through Whatspp. Once they were fed up with your requests, they would take ages to reply to you.

What did you find most impressive or unique about this company?

Nothing, Worst company ever.

Are there any areas for improvement or something they could have done differently?

They need to shut down the company.

Company Responses

The vendor responded on September 29, 2022.

A recent review from one of our client Roda Oma. Roda wanted to develop a dating app for which the scope of work was documented agreed & signed by for a budget of $12,000.  We delivered on time as per signed contract. 
Below points show client was careless and how wanted new changes for FREE. 
1. Things were good till a marketing person came in and added things beyond the scope stating it should be developed by default. After the app was uploaded on play store her new marketing manager added new changes ignoring the agreement. 
2. The client ignored regular work progress emails & after repeated follow up she stated that did not have testing team & still accuse us for delays.
3. In good faith we did multiple changes for free, even after signing off the project & completing FREE support period. 
4. Client did not bother to clarify anything on her own instead bothered us for all small things. Even after going an extra mile clients allegation that we were replying late is unacceptable.
5. Dark theme friendly changes were fixed perfectly at no cost. As other extra Change Request’s which were going to take month's work, we denied to fix it as it was not part of the scope of work.
6. She was aware of the feedback system and always threatened us with poor review to get extra work for FREE.
7. Overall, Roda was highly unprofessional. She never checked anything on her own and always blamed her own mistake on the team.

We request you to consider the above points and if required we can even provide proof of the above claims and would look forward to a fair decision as such clients black mail services companies to get FREE services.

BACKGROUND

Please describe your company and your position there.

CEO logistics platform for trucks

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octal IT Solution, and what were your goals?

We wanted to develop an exchange platform where transporters and shippers could connect and find the best possible combination of trips and loads.

SOLUTION

How did you select this vendor and what were the deciding factors?

The company was referred by someone who had used them. Availability, pro active, guidance, reliability, smooth process, follow up.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Octal IT solutions developed an iOS/Android logistics app and web panel. The project involved a lengthy period of defining the requirements (around 7–8 months) followed by the design stage and development.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with the project manager and business analyst team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Deliverables are on time and now the transporters and shippers are associated with the application as it is user friendly.

Describe their project management style, including communication tools and timeliness.

Project management was pleasant. The project manager had much responsibility and deadlines were tight. Not everything has been delivered on time or delivered to spec. We had many setbacks due to issues on both sides. One of the main areas where project management could improve is changing the methodology of how projects are handled in that waterfall is too restrictive and an agile approach would greatly smooth the project progression.

Another reason this could have been difficult was the restriction of only using 1 developer/person during the entire project. being at opposite ends of the timezone made communication difficult as well as our companies are 5.5 hours apart. tools such as Trello, Skype, zoom and email were used.

What did you find most impressive or unique about this company?

The most impressive aspect of Octal IT Solution was their ability to develop any request we had. They understood the project and its needs. They delivered on the functionality of both the front- and backend, flawlessly, as designed with us. This also was impressive given that they used 1-2 developers for the entire project.

Are there any areas for improvement or something they could have done differently?

The App being multi language required more work and translations so we had a few back and forth to finalise and get a good version.

BACKGROUND

Please describe your company and your position there.

I'm the owner of My Salon Education, we are an e-learning platform for beauty industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octal IT Solution, and what were your goals?

The platform that our users use for their day-to-day learning.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for vendors in this industry and Octal IT Solution was one that had reviews. They are very open to negotiate on pricing and timeline which helped us with our planning process and development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main project is built in web platform as well as PWA. We had a series of zoom meetings to discuss the app in detail. Then we were assigned a project manager named Jitendra, who helped us throughout the process. In addition, we were given a detailed project schedule that kept us up to date on the process and deadlines of each deliverable.

How many people from the vendor's team worked with you, and what were their positions?

1 Business Analyst 1 Project Manager 1 Team Lead 1 UI/UX developer 1 front end and backend developer and QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Octal presents a great value for money for its services. The team is quick to respond to changes and demonstrates a good amount of agility. They are technically smart and delivered a good product at the end of the engagement as well as suggest ideas which is good from the product point of view.

Describe their project management style, including communication tools and timeliness.

Agile project management and easy communication via WhatsApp, Skype and Zoom. After every sprint they give a demo and take feedback and include in next sprints

What did you find most impressive or unique about this company?

Their willingness to work on changes and deliver the base scope within budget was impressive. Also the point of contact and communication within the entire team is very impressive. They wait for proper feedback and listen to their clients.

Are there any areas for improvement or something they could have done differently?

Everything was perfect, they already know how to stay updated.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of an entertainment company which is in Myanmar.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octal IT Solution, and what were your goals?

We wanted to create an application that users can use for listening to music, interact with each other and create an environment for music lovers. We hired Octal IT solution to develop the mobile application with the specifications we provided.

SOLUTION

How did you select this vendor and what were the deciding factors?

We mainly focused on vendors in Singapore as we wanted to have face-to-face discussions and meetings. So, we considered location, budget, the vendor's successful projects and clients' testimonials. We selected Octal because they have years of experience in mobile application development and they understood the aspects of our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The application was for Android. We provided all the specifications such as app features and designs. There were few changes made between meetings and they were easy to communicate with and agreeable with the adjustments.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to us and we had weekly status updates of the project. We had communicated with a business development manager who was with us at the beginning of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app is not launched yet, so cannot comment on this.

Describe their project management style, including communication tools and timeliness.

We had in-person meetings with business development manager and communicated with project manager via email. So, most of the feedback was delivered through email.

What did you find most impressive or unique about this company?

I am impressed with their skills and experience in mobile application development. Whenever there is an error or problem, they will solve it.

Are there any areas for improvement or something they could have done differently?

They could have improved more on explaining the extra charges that could have incurred during the course of app development.