Objective

BACKGROUND

Please describe your company and your position there.

I'm the administrator for competitions and tournaments (events) in my company. I also organise the calendar and upcoming events alongside other responsibilities

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Objective?

Our previous IT was choppy and clunky. We hired Objective to improve our services and streamline slow and poor quality services for our customers, such as the calendar area which allows our client base to create entries themselves

SOLUTION

How did you select this vendor and what were the deciding factors?

One of the EBU board members is part of Objective which assisted in recognising the need for Objective as well as knowing their skill and service was without doubt.

Describe the project in detail and walk through their service package.

The project was to create a multi user interface for a future calendar whereby event details were prepared for upcoming competitions and licensed events. The package started with created the new web page and then transferring the old calendar across to the new improved calendar. It was tested with various organizations within our union as well which proved its utility and accessibility.

How many resources from the vendor's team worked with you, and what were their positions?

Cath Fox worked with me and was the lead in the project, providing frequent updates and testing opportunities to ensure the service was as requested

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It was such a smooth process that there was no one outcome besides rollout (due to occur shortly) which will indicate how great a success it has been.

How effective was the workflow between your team and theirs?

Extremely effective. There was no point at which we stumbled aside from my own workload being too much to provide input! These instances were cleverly worked around to ensure the project continued despite my slowness (perhaps asking another member of our organisation to assist with the work or continuing on her own initiative)

What did you find most impressive or unique about this company?

Time efficiency.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Director of The Alternative Accommodation Agency Ltd

Describe what your company does in a single sentence.

Relocation and Alternative Accommodation Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Objective to accomplish?

• Bespoke Claims Management System
• Financial Interaction and associated upgrades

SOLUTION

How did you find Objective?

Referral

Why did you select Objective over others?

• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for the cost

How many teammates from Objective were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We required specifically bespoke database development, including elements of a client, customer, and key accommodation database, searching and allocation of accommodation, plus add-on supporting products and services, which was built from scratch. This needed to be significantly tailored to our specific business requirements with add-on elements of financial control (invoicing and purchasing).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Budget and time scales were important measures, but also flexibility to add (or remove) aspects that either were not part of the original spec or were but did not work as well as expected. The development progressed at an excellent speed, with very good communication about budgetary implications at every step.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES

What was your primary form of communication with Objective?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

TBA

Are there any areas for improvement or something Objective could have done differently?

No. It has been a very smooth and efficient partnership from the very start.

BACKGROUND

Please describe your company and position.

I am the Software Developer of Windwave

Describe what your company does in a single sentence.

Bicycle wholesale distributor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Objective to accomplish?

• Build and service our B2B website
• Integrate B2B site with Sage 200

SOLUTION

How did you find Objective?

Referral

Why did you select Objective over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a custom B2B website which interates with our Sage 200 accounting software to allow our customers view our products, place orders which are automatically imported into Sage 200 for processing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The website operated with hardly any downtime for a solid decade delivering our customer's orders directly into our accounting system with minimal effort required for processing. 
• Upkeep and content management was super simple and allowed us to keep the website up-to-date and fresh throughout it's lifetime.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Objective always responded very quickly to our questions and needs. They were always super helpful and often went above and beyond to help deliver our requirements.

What was your primary form of communication with Objective?

Email or Messaging App

What did you find most impressive or unique about this company?

The quality of their product and ability to effectively communicate - an essential skill sadly lacked by many companies.

Are there any areas for improvement or something Objective could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the Director of Springbridge Direct Ltd

Describe what your company does in a single sentence.

Supplies Landscaping and Materials and construction services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Objective to accomplish?

• Reduce office staff workload
• reduce human error
• speed up customer journey

SOLUTION

How did you find Objective?

Referral

Why did you select Objective over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a new sales order and planning system for the company including storing customer records, sales orders, route planning and invoicing. Connext a delivery tablet with the database

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Better commuication with the customer
• Faster internal systems
• reduced workload for office staff

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they have always responded very quickly to our requirements. They have always managed to find a solution to any issues faced. They have always understood the reasons behind building the database and kept the database on track to perform its primary functions.

What was your primary form of communication with Objective?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The understanding of our requirements was very impressive despite the fact that they do not work in the same industry as ourselves. They understood what processes were required from the outset.

Are there any areas for improvement or something Objective could have done differently?

Hard to think of anything specifically. There is always room for improvement with any company. Anything I listed here would be knit picking for the sake of completing the question.