Oak-Tree Technologies

BACKGROUND

Please describe your company and position.

I am the CEO of MDprospects

Describe what your company does in a single sentence.

MDprospects provides web-based software solutions for medical practices with the following key features:

• Online Scheduling SystemAllows patients to book appointments online
• Streamlines the scheduling process
• Lead ManagementFollow-up process automation
• Lead tracking system
• ROI (Return on Investment) tracking
• Patient Review ManagementCollection of patient reviews
• Management of online reputation
• Referral ManagementCRM (Customer Relationship Management) system
• Referral portal for healthcare providers
• Tracking and managing patient referrals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Oak-Tree Technologies to accomplish?

• Development Support
• Project Support

SOLUTION

How did you find Oak-Tree Technologies?

Referral

Why did you select Oak-Tree Technologies over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Oak-Tree Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Project Overview
This scope of work outlines the development and integration requirements for expanding Oak Tree's software suite, focusing on API management and third-party data integration capabilities.

2. Project Objectives

• Enhance existing software suite with new features
• Implement robust API management system
• Develop efficient data ingestion processes for third-party information
• Improve system stability and performance
• Ensure seamless integration with existing features

3. Scope of Services
3.1 API Management

• Design and implement API gateway architecture
• Develop API documentation and integration guides
• Create monitoring and logging systems for API performance
• Implement API security protocols and authentication
• Set up rate limiting and usage tracking
• Create failover and redundancy systems

3.2 Third-Party Data Integration

• Design data ingestion pipelines
• Implement data validation and cleaning processes
• Create data transformation protocols
• Develop error handling and retry mechanisms
• Set up monitoring for data quality and completeness
• Implement data archiving and retention policies

3.3 System Enhancement

• Identify and implement performance optimizations
• Develop new feature modules
• Create automated testing protocols
• Implement system health monitoring
• Develop backup and recovery procedures

4. Deliverables

• Updated software suite with new features
• API management system
• Data integration framework
• Documentation for all new systems
• Testing and validation reports
• Training materials for staff

5. Timeline and Milestones
[To be filled in with specific dates and deadlines]

6. Technical Requirements

• API development and management tools
• Data processing and ETL tools
• Database management systems
• Testing and monitoring tools
• Security and authentication systems

7. Project Team Responsibilities

• Project Manager: Overall project coordination
• Technical Lead: Architecture and technical decisions
• Developers: Implementation and coding
• QA Team: Testing and validation
• Documentation Specialist: Technical writing and documentation

8. Acceptance Criteria

• Successful implementation of all specified features
• Performance meeting or exceeding defined metrics
• Completion of all documentation
• Successful testing and validation
• Staff training completion

9. Change Management

• Any changes to this scope of work must be approved through the following process:
• Submit change request
• Impact analysis
• Approval from stakeholders
• Timeline and budget adjustment if necessary

10. Assumptions and Constraints

• Access to necessary third-party APIs and documentation
• Availability of required technical resources
• Cooperation from third-party vendors
• Existing system stability

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• API Integration Performance
• Reduced API response time by [X%]
• Achieved [X%] uptime for API services
• Successfully integrated [X number] of third-party APIs
• Decreased API-related errors by [X%]
• Data Processing Efficiency
• Increased data processing speed by [X%]
• Reduced data validation errors by [X%]
• Improved data ingestion capacity to handle [X] records per minute
• Achieved [X%] accuracy in data transformation
• System Performance
• Enhanced system reliability with [X%] reduction in downtime
• Improved system response time by [X%]
• Reduced error rates by [X%]
• Increased successful transaction rate to [X%]

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was always responsive.

What was your primary form of communication with Oak-Tree Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

The developers were easy to work with and willing to work with all the others.

Are there any areas for improvement or something Oak-Tree Technologies could have done differently?

Was 100% happy.

BACKGROUND

Please describe your company and position.

I am the VP Technical Solutions of Purepeak

Describe what your company does in a single sentence.

We are integration company. We design, implement and support production environments in on-prem and cloud.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Oak-Tree Technologies to accomplish?

• Design and implement Spark cluster
• Design and implement Kafka cluster
• Design and implement monitoring tools for the environment
• Design and implement K8S cluster

SOLUTION

How did you find Oak-Tree Technologies?

Online Search

Why did you select Oak-Tree Technologies over others?

• Good value for cost
• Company values aligned
• Professional engineering stuff

How many teammates from Oak-Tree Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Provision a number of virtual machines on the servers (at least 4 storage, 3 masters node for Kubernetes, some number of workers, figure out on discovery phase)
• Set up Kubernetes and other prerequisites
• Prototype GPU pass through for LibVirt (GPU over subscription)
• GPU usage tuning
• The storage nodes will then need to be provisioned for the storage media (discovery call to find out what we do for storage)
• Deploying MINIO and connecting storage nodes to the MINIO
• Configuring SSO for MINIO
• Provisioning and deploying software:
  • Creating a container image for Spark
  • Deploying and configuring Superset
  • Deploying and configuring Presto
  • Creating a JupyterHub instance and configuring access to it
  • Deploying and configuring Kafka (streaming information to Data Lake, 3 brokers)
  • Deploying other software
  • Deploying access control for Kafka
• Deploying and staging data
• Deploying monitoring tools:
  • Prometheus, Grafana, Rancher
  • Utilization Matrix
  • CPU
  • Memory
  • Other hardware utilization
  • Workload deployment and success/failure counts
  • PODs/Resource consumption
  • RBAC
  • Create liveness and readiness probes for all services in Kubernetes
• Monitoring and testing (making sure that the customer team tried to use all services and they are working as expected )
• Implementing application monitoring:
  • Bad/changed scheme detection
  • Job specific resource consumption
  • Job and tasks execution times
  • Data base monitoring (IOPs) and transactional matrix
  • Anomaly detection and handling
• Profiling and optimization of Kubernetes cluster:
  • Create autoscaling profiles for K8 services
  • Identifying and resolving sluggish processes.
• Two session, 2 hours each, for covering the cluster fundamentals of the data frame API and an introduction to MLlib:
  • Spark
  • Presto
  • MINIO
  • Kafka
  • Superset
  • Jupyter notebooks with use cases about using technologies in the cluster
• High Availability:
  • All deployments should be HA
  • Tagging of resources
  • Create selector profiles which can account for hypervisor failure
  • Auto migration of VM – Ovirt managed (libvirt)
• Design:
  • infrastructure design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed weekly tasks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was carried out by a project manager on our side and on OAK-Tree's side. We had two weekly meetings where we checked the status of the tasks and the progress of the implementation process of the various systems. Also in the weekly meetings we defined new tasks according to the needs of the project and technological requirements. Most of the tasks were made on time.

What was your primary form of communication with Oak-Tree Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep knowledge of the deployed systems was impressive.

Are there any areas for improvement or something Oak-Tree Technologies could have done differently?

Project management can be optimized. Another thing that can be optimized is to deeply coordinate customer expectations in order to optimize project completion times.

BACKGROUND

Please describe your company and position.

I am the COO of Challenger Interactive, Inc.

Describe what your company does in a single sentence.

Challenger offers a peer-to-peer wagering service for the worlds largest video games, enabling users to bet on themselves and their own in-game performance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Oak-Tree Technologies to accomplish?

• Create a web user portal that will be the account management interface for our users.
• Reporting interface and profile management.

SOLUTION

How did you find Oak-Tree Technologies?

Other

Why did you select Oak-Tree Technologies over others?

• High ratings
• Pricing first our budget
• Other

What was the size of Oak-Tree Technologies’s team?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Oak Tree for ongoing work on our web user portal. This is an account management and reporting interface for our users. Integrate and interface with our internal APIs and Django backend, creating front end experiences for:

• Reporting dashboards
• Profile management
• Password and security settings
• Live contest view and contest history
• Transaction history Integrate with third party partners (APIs) to enable:
  • Deposit and withdrawal (third party payment processor)
  • Know your customer verification (party payment processor identify verification provider)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The functionality of the software they build passed our acceptance testing as defined by product requirements of each feature

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and reliable, excellent communication.

What was your primary form of communication with Oak-Tree Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The talent of the engineers is higher than what we've found elsewhere. We tried multiple other partners before finding Oak Tree and we are very happy that they deliver higher quality code much faster than any of the others we worked with previously.

Are there any areas for improvement or something Oak-Tree Technologies could have done differently?

Oak-Tree has been an excellent partner and navigated extremely difficult circumstances that are outside their control, we are very happy with them.

BACKGROUND

Please describe your company and position.

I am the VP.

Describe what your company does in a single sentence.

A better approach to complex chronic disease, improving quality and length of life for our everyone, especially those with low income or in rural areas

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Oak-Tree Technologies to accomplish?

• Django REST API backend
• React Web App
• React Native Apps

SOLUTION

How did you find Oak-Tree Technologies?

Online Search

Why did you select Oak-Tree Technologies over others?

• High ratings
• Good value for cost
• Company values aligned

What was the size of Oak-Tree Technologies’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Work directly with the Tech Lead to build a new web portal and mobile apps for patient management. Main responsibilities:

• DB and ORM data infrastructure to serve an API for web and mobile apps to consume (Django)
• Services for communication: chat functionality, reminders, scheduling (Django channels, push notifications, Twilio SMS and Verify
• services and dashboards for reporting and templates for assisting medical coding
• React Web App for collecting and displaying patient data, including medical histories, medications and visit notes
• Creation and maintenance of React Native Mobile app
• dashboard of medications and activities to log, reminders

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Weekly and often daily builds for fixes and new features

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At first I worked with individual developers. The Django developer was responsible for the backend and REST API, and I was impressed by how independently he was able to work on this part of the project. Given a clear list of requirements, he was able to design and build a robust and scalable backend that met our needs with prompt delivery of new features and database changes.

The React and React Native front-end work was much more collaborative, and the developer reviewed and tested the apps together with me. He was able to incorporate my feedback and make changes as necessary, which helped to ensure that the final product met our requirements and was user-friendly.

Later, we added a project manager who was able to manage the development process effectively, coordinating tasks and deadlines for three developers. His excellent communication skills helped to keep everyone informed and coordinated, and allowed me to meet less frequently with the team while ensuring product quality and timely delivery.

What was your primary form of communication with Oak-Tree Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were flexible in spinning up and down efforts on different projects, which helped stretch our budget and apply efforts where most needed. They had good communication skills, both in English fluency and time to respond to questions or issues. They were often able to complete sprints with little interaction from me, and they reached out for clarification when necessary.

Are there any areas for improvement or something Oak-Tree Technologies could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m a partner at a legal marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oak-Tree Technologies?

We needed help with one of our client projects.

SOLUTION

What was the scope of their involvement?

Oak-Tree Technologies provides custom software development services. They’ve taken over an existing education tech platform. They focus on development and use Python, Django, React, and Redux.

What is the team composition?

We work with Michael (CEO).

How much have you invested with them?

We’ve spent about $50,000.

What is the status of this engagement?

We started working with them in March 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any metrics, but the overall quality of the code has been excellent. 

How did Oak-Tree Technologies perform from a project management standpoint?

They deliver on time and provide details. Communication is excellent; we use Slack to stay in touch. Additionally, we use Asana for project management.

What did you find most impressive about them?

Oak-Tree Technologies can digest complex code bases and spaces. They build code that actually solves problems.

Are there any areas they could improve?

No, there isn’t anything I could point out.

Do you have any advice for potential customers?

Be clear with your requirements and expectations.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of an energy management success company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oak-Tree Technologies?

We needed to build an AI-based technology for a specific app on our platform. We also needed help to architect our Kubernetes cluster.

SOLUTION

What was the scope of their involvement?

We initially met with Oak-Tree Technologies and had a discovery call. We did a deep dive around the solutions, and they gave us a proposal. Afterward, they began the execution, working strictly on development.

The AI can search several utility rate schedules and identify the most optimum one for the client. 

What is the team composition?

We work with two people: a business development manager and a solutions technical engineer.

How did you come to work with Oak-Tree Technologies?

One of our clients introduced them.

How much have you invested with them?

We’ve spent between $25,000–$75,000.

What is the status of this engagement?

We started working with them in August 2019, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The functionality works better than we’d imagined. They’ve helped us see our blind spots and delivered exactly what we wanted. Thanks to them, we’ve got a better product, so it’s been a great experience.

How did Oak-Tree Technologies perform from a project management standpoint?

They’re great at communicating. They’re very responsive and friendly — they’re always willing to jump on a call.

They use Jira and Trello for project management. Also, we use a mix of Slack and Zoom to communicate.

What did you find most impressive about them?

Compared to other companies, they’re great at understanding our vision and tearing it down to deliver what we really want. Other firms just build exactly what you ask for, but they help us understand what we need.

Are there any areas they could improve?

Our only frustration was that our salesperson switched during the middle of the process, and we liked dealing with them. However, that happens in almost every business. Still, the team is awesome; the solutions engineers stepped in and didn’t hand us off to the next person. We liked that about them.

Do you have any advice for potential customers?

Trust them. They know what they’re talking about, specifically on the AI side. We spent a lot of time trying to convince them we were right when we should’ve just sat back and listened to them in the first place.

BACKGROUND

Introduce your business and what you do there.

I’m the technical co-founder of Blossom, a company that offers a set of tools to help conduct user research and bring the research to where the work happens. Everyone at software companies uses different tools, depending on which department they’re in. Our tools help take the user research and the findings from user interviews and bring that information to all the tools that the rest of the company uses. As technical co-founder, I’m responsible for writing code, planning architecture, delegating technical work, and other tasks of that nature.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oak-Tree Technologies?

We were already working with software developers from other agencies on developing our product, but we needed more support. These companies didn’t have more backend software developers available, so we started looking for other resources to add to our existing team. We wanted these developers to be able to join us, get up to speed very quickly, and be productive.

At the time, our product was useful only for individuals, so our main challenge was making our product useful for teams as well. Additionally, we needed to meet a very important deadline due to some commitments we had made.

SOLUTION

What was the scope of their involvement?

Oak-Tree provided us with a backend software engineer to help us build out the features we were working on. Given that we were looking to make our product useful for teams, these features included creating workspaces, inviting team members to the projects, sharing information, and other capabilities of that nature. The backend development language for the features was Django.

When Oak-Tree’s developer joined our team, this person immediately started working with me on designing these features from a technical perspective. After the design, they started implementing the features, checking in with me daily. We iterated on these features until completion.

What is the team composition?

I worked with two people from Oak-Tree: a backend software engineer and a business development person who was also an engineer and acted as support.

How did you come to work with Oak-Tree Technologies?

I went through Upwork searching for different development agencies or independent developers, focusing on agencies with a good track record and a lot of experience. I interviewed between 6–10 providers — both agencies and individuals — including Oak-Tree. Given that they and other companies were based in Ukraine, I scheduled the interviews at a convenient time for them.

The purpose of these interviews was to dive deep into their technical experience by talking about the projects they had done in the past. Most development companies have technical competency, but they present challenges regarding communication and availability. Thus, I also evaluated those aspects during the interviews, and Oak-Tree was very strong in that regard.

How much have you invested with them?

We spent about $15,000.

What is the status of this engagement?

We found Oak-Tree in November 2021, and we started working together in December 2021. We completed the features in February 2022, just as the Russian Invasion of Ukraine started. Due to this situation, we ended our collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Given that we’re a small startup, I really appreciated that I could talk with Oak-Tree’s resource every single day and get a sense of their progress. Furthermore, I got the chance to review the code they wrote and the decisions they made, which contributed to our success. It was a high-quality engagement overall.

How did Oak-Tree Technologies perform from a project management standpoint?

Oak-Tree’s project management was great. We worked very well together, actively discussing estimates and answering questions about the project. Once we clarified our doubts, they dove back into the project.

I was really surprised with Oak-Tree’s ability to meet our goals and openly communicate when surprises happened. We checked in every day; both of their resources joined our Slack, and we had open communication with them. Via Slack, we mostly texted, but we also had calls and asynchronous communication. Additionally, they used Coda for project management.

What did you find most impressive about them?

Everyone from Oak-Tree had a lot of technical experience. Most providers I found fell into two categories: they either were independent developers or development agencies. Most agencies paired up a software developer and a business development person to support their developer. However, what made Oak-Tree different was that the business developer they provided us with was also an engineer, so it was really easy talking to him about the technical aspects of the project.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Rely on the fact that Oak-Tree is very available to communicate with them often, ask questions, and get their advice.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a software development agency that plans, implements and maintains applications for small to big customers in all sectors in Switzerland and Germany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oak-Tree Technologies, and what were your goals?

We were supporting a startup in developing a new product. Of course this type of project requires a lot of flexibility and is also cost sensitive. Oak-Tree provides knowledge in Django / Python which we thought to be a suitable technology for our use case.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a provider on various portals and came across Oak-Tree. It just clicked on our first call and we decided to go with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Django backend serves as a management tool to store various general data. The API handles authentication offers necessary CRUD operations. The application also sends email and push notifications and communicate with various 3rd party systems.

How many people from the vendor's team worked with you, and what were their positions?

1 senior developer supported us who was in charge of the backend development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch the project on time and are currently still supporting and improving the backend application.

Describe their project management style, including communication tools and timeliness.

We communicated mainly through Slack and used JIRA as our task planning and management tool. At times, we additionally had a weekly call using google meets.

What did you find most impressive or unique about this company?

The developer felt like being part of our own team, and communication was great!

Are there any areas for improvement or something they could have done differently?

There was a lot of trust and respect felt both ways. Working together with Oak-Tree was a great experience.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of an AI-powered B2B database and business intelligence platform. We’re located in Montreal, Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oak-Tree Technologies?

We hired Oak-Tree Technologies to do custom software development for us.

SOLUTION

What was the scope of their involvement?

Oak-Tree Technologies worked on updating our API to be consumed by external users. They also closed a bunch of initially opened endpoints that were available for developers. Some of these endpoints were related to querying our API under a load of extended queries for specific company data, which is what we provide for our clients or the people working in those companies.

First, the team defined the means of the endpoint to be consumed externally and created a data endpoint, mapping and documenting them. The second phase involved changing the software on the backend, the servers, and the codebase. The third phase was all about security testing and reinforcement.

The Oak-Tree team dealt with some legacy code and introduced a sufficient amount of new code to change the way our API works. They used the Pyramid framework along with Linux, Ec2, and Nginx for hosting.

How did you come to work with Oak-Tree Technologies?

We met through Upwork. We talked about the details of the project, agreed on a budget, then moved forward from there.

How much have you invested with them?

We spent less than $10,000 on the entire project.

What is the status of this engagement?

Our partnership began in October 2021 and they delivered the project in January 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results were not linear because Oak-Tree Technologies worked on a new feature that affects different kinds of customers. We did see the improvement in that we can now offer this as a feature, which didn’t exist before, to a client. It's very good for business, and it enables us to build a better portfolio of products and offerings.

How did Oak-Tree Technologies perform from a project management standpoint?

They were very good in terms of project management. I particularly liked the professional way in which we communicated; we conducted daily meetings to keep each other updated on our progress. 

We use Jira internally, but we didn’t utilize it with them since it was a limited-time project. We simply outlined the scope in a roadmap document, and their team did the documentation about the endpoint used and the query language, which helped structurize the project.

We used Zoom, Telegram, Teams, and emails for communication.

What did you find most impressive about them?

They were flexible and proactive at the same time. Their experience was evident in their good understanding of the project and in their helpful ideas and suggestions. 

Are there any areas they could improve?

They could spend their time a little bit more efficiently, especially in the initial stages. We had made documentation a priority at the beginning of the project, and, as a result, spent more time on it rather than on the code. 

Do you have any advice for potential customers?

Be open to their suggestions because they’re very knowledgeable. Leverage their expertise instead of telling them what to do. 

BACKGROUND

Introduce your business and what you do there.

I am the president of an industrial automation company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oak-Tree Technologies?

We were looking for a company to develop custom software for specialty industrial control hardware as part of a project for a customer of ours. 

SOLUTION

What was the scope of their involvement?

Oak-Tree Technologies built custom software for industrial machinery. The software interfaced with web API to retrieve data and send data requests over a secure serial connection to our customer’s operating facility. 

My company defined the software architecture and security requirements for the platform, and then Oak-Tree Technologies built the technical solution with one of our engineers overseeing the project. We also provided the hardware. 

The software had to work in an atypical environment. It needed to work in an industrial facility where downtime was unacceptable while also running and functioning continuously. 

They developed the Linux-based software offsite, and then there was an onsite implementation and commissioning aspect. 

There was a testing period during the technical implementation where their team resolved any issues that arose. They also added some features for reliability, air trapping, and self-healing. 

Recently, the developer of the web service my customer uses made some changes to their system. The Oak-Tree Technologies team came in and did an emergency patch to ensure that the custom software was compatible. They worked over the weekend to fix everything before the web developer’s updates went into effect. 

My internal engineering team will continue to perform routine software maintenance. 

What is the team composition?

We worked with 2–3 teammates, including the founder and a project lead. The founder was our main point of contact. 

How did you come to work with Oak-Tree Technologies?

A colleague of mine thought we might need Oak-Tree Technologies’ services and introduced me to the founder. Our companies are based in the same area. 

How much have you invested with them?

We invested around $20,000 with Oak-Tree Technologies. 

What is the status of this engagement?

The project with Oak-Tree Technologies lasted from November 2018–April 2019.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The software has run consistently since Oak-Tree Technologies developed it. The customer we had it built for is now making an additional $8,000 per day from the software solution, which comes to a few million dollars of additional revenue a year. 

My customer was 100% satisfied with the final deliverable. 

How did Oak-Tree Technologies perform from a project management standpoint?

Oak-Tree Technologies’ project management was a little weak, but I liked that they always delivered for us, even if it meant working overtime. No matter what, they always hit deadlines. 

Oak-Tree Technologies stuck to the budget and communicated well. We mainly communicated via phone and email and also had face-to-face meetings. We were working in an in-person format at the time, but I believe they have since expanded and have part of their team working overseas. 

What did you find most impressive about them?

Our customer had been looking for a solution like this for a few years and hadn’t found a vendor to work with who could develop and implement software to achieve what they needed. 

My team was able to work with Oak-Tree Technologies and develop precisely what my customer needed — we merged our industrial automation knowledge with Oak-Tree Technologies’ knowledge of software development. Together, we came up with a custom solution that exceeded my customer’s expectations.

The senior leadership at Oak-Tree Technologies had a deeper and more advanced understanding of software development than a typical outsourced vendor. They were able to come up with complex solutions because of the knowledge they had.

Are there any areas they could improve?

They could improve their project management — they are smart individuals, but they aren’t necessarily great project managers. If they’d been more organized, they could’ve met deadlines without having to work overtime. 

Do you have any advice for potential customers?

Potential customers should push to ensure a management-level contact is involved in the project. It’s also essential to have clear expectations for deliverables and timelines. 

It’s also important for customers to request regular updates to ensure everything is on schedule — the key to success is keeping them accountable to their timeline.