NovusAgency

BACKGROUND

Please describe your company and position.

I am the owner of Instalacije Zinreich

Describe what your company does in a single sentence.

pluming company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NovusAgency to accomplish?

• website
• app

SOLUTION

How did you find NovusAgency?

Online Search

Why did you select NovusAgency over others?

• High ratings
• Referred to me

How many teammates from NovusAgency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NovusAgency designed and built a complete website for my plumbing business (instalacije-zinreich.com) from scratch. The project covered the full process — design, development, and deployment. Key deliverables included: - A modern, mobile-friendly website with a clear presentation of my services - A built-in admin system where my team and I can log in and manage everything ourselves (separate access for admin and workers) - An invoicing and quote system that generates and sends professional invoices and offers to clients directly by email - SEO optimization so the site ranks well in local Google searches - Fast, reliable hosting and ongoing maintenance They handled everything technical, so I could focus on my work. The site was delivered on time and exactly as we agreed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the website, I've seen clear improvements in how my business runs: - I now save around 2–3 hours every week thanks to the automated invoicing and quote system — what used to be manual paperwork is now done in a few clicks. - The website started appearing in local Google searches for plumbing services in my area, which brings in new inquiries directly through the contact form. - Client communication is faster — quotes and invoices reach customers by email instantly instead of being printed or sent by hand. - My business now has a professional online presence that builds trust with new clients before they even call. - Both I and my workers can manage everything through the admin panel without needing any technical help. The project was delivered on schedule and within the agreed budget, and the site has run reliably without downtime since launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent and very straightforward to work with: - On-time delivery: Yes, they delivered every milestone on schedule. The website was completed and launched within the timeframe we agreed on at the start, with no delays. - Communication: They kept me updated throughout the process and were always quick to respond — usually within a few hours. I could reach them easily whenever I had a question. - Responsiveness to my needs: Whenever I requested a change or had a new idea, they implemented it quickly and without complications. They listened carefully and adapted the project to fit exactly what my business needed. - Organization: The whole process was clear and stress-free. They guided me through each step, so I always knew what was happening and what came next. Overall, working with them felt reliable and professional from start to finish.

What was your primary form of communication with NovusAgency?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most was that they didn't just build a website — they built custom tools tailored to how my business actually works: - The admin and invoicing system they created lets me and my workers manage everything ourselves, with separate logins and the ability to send professional invoices and quotes by email in seconds. Most agencies would just hand over a generic template, but they built something genuinely useful for a small trade business. - They clearly understood the needs of a small local business and translated that into practical features, not just a nice-looking design. - Their combination of web development, automation, and SEO under one roof meant I didn't have to deal with multiple providers — everything was handled by one team. - On top of that, their communication and speed stood out. They were responsive, honest, and made the whole process simple for someone who isn't technical. That mix of technical skill and real understanding of my business is what made them stand out.

Are there any areas for improvement or something NovusAgency could have done differently?

Honestly, there wasn't anything major. The project went smoothly and the result exceeded my expectations.