The Northridge Group

The Northridge Group is a leading management consulting firm, specializing in Customer Experience solutions and Operational Excellence initiatives, utilizing advanced data analytics and business process redesign to deliver results.

Co-founded in 1999 by Therese Fauerbach, The Northridge Group started with a team of top telecom industry executives.

As the needs of our clients evolved, we, too, expanded beyond our telecom roots and acquired deep domain expertise across verticals by recruiting subject matter experts with the operational experience to tackle the challenges our clients face.

Our telecom background coupled with our evolving operational expertise, enables us to blend technology and networking to drastically reduce costs, improve business processes and enhance customer support.

We’ve Been Where You Are

Our depth of knowledge and hands-on industry experience sets Northridge apart from our competitors and uniquely qualifies us to provide our clients with exceptional consulting services that deliver bottom-line business results.

Experience is Key to Our Success

Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. We have a broad network of resources to manage any large-scale business challenges you may face, keeping our team nimble enough to address your evolving needs.

We Encourage Innovation

At Northridge, we push boundaries and encourage innovation, without losing sight of organizational realities and limitations. The result is pragmatic solutions that can be implemented to drive measurable and sustainable improvements in profitability and productivity. For us, an additional measure of success is ensuring that you have the means to sustain the outcomes of our engagement long after we’re gone.

Our Company Culture is Grounded in Our Core Values