Noorix Digital Solutions

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Tip Sheet Enterprises Pty. Ltd., a SaaS company. We offer a web application designed for the restaurant industry that helps users automate the calculation and distribution of customer tips to restaurant staff.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Noorix Digital Solutions?

I needed web developers with experience in designing web applications to help me bring my product to life. I had the idea and concept for it, and I knew how I wanted it to work, but I didn’t know how to build it.

SOLUTION

What was the scope of their involvement?

Noorix has helped me design and develop the entire web app from scratch. Initially, they presented a detailed scope, proposal, and quote, which we modified and agreed on before starting the actual process. From there, we went through a discovery process for Noorix to gain a thorough understanding of how I wanted the app to work.

During the discovery process, I provided Noorix with a basic system I had already built in Excel for them to understand the functionality. After that, we went through the UI/UX design process to define how everything would look, during which they managed all of the technical aspects. Then, they developed the app’s backend and database and helped me set it up on AWS to bring it to life.

Now, a pilot stage version is up and running with a test customer, but there is still ongoing development. I’m looking to onboard a few more customers once we complete the next stage of development.

In addition to the web app, Noorix has helped us build a landing page for the business. Eventually, people will find the product on that page; it will serve as a marketing and sales website. Still, existing customers will be able to log in and enter our platform.

What is the team composition?

I have one main point of contact from Noorix. I also have a project manager and a development team working with him assigned to the project, but I haven’t interacted with any of them.

How did you come to work with Noorix Digital Solutions?

I was researching web development companies online and found a site displaying multiple service providers. However, I was looking for a company with experience in developing applications, and I found Noorix as a Sydney-based company with the experience I was looking for.

Although I vetted multiple other companies, I found Noorix to be the most interested, engaged, and forthcoming of them all. Other companies were open to having a quick conversation over the phone to get some background, but after that, all they wanted was for me to commit to the engagement with a down payment.

Noorix was a lot more forthcoming, and they clearly stated that they wanted to work on the project. They were also more engaged from the start and went through what I already had in Excel. Moreover, their proposal was very detailed and included the scope, timelines, and pricing. Overall, I chose them due to the effort they made in trying to gain my business.

How much have you invested in them?

We’ve spent around $40,000 AUD (approximately $27,000 USD) so far, but the total cost will end up being between $50,000–$100,000 AUD (approximately $33,000–$67,000 USD).

What is the status of this engagement?

I first engaged with Noorix in August 2021, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The test customer is amazed by the pilot product, and their initial feedback has been extremely positive. The functionality that Noorix has achieved for the web app has far exceeded what I thought would be possible, which is great.

Since we launched the pilot product, there have been no problems. Noorix gave me early access to the product so that I could find bugs, and every issue I found was solved before launching the product.

How did Noorix Digital Solutions perform from a project management standpoint?

Noorix’s project management has been very good, and they’ve delivered within the estimated timelines. We’ve had a couple of delays when running into unexpected issues, causing us to increase the scope and add things we didn’t think about initially. However, these delays have been caused largely because the original scope ended up being a lot more comprehensive than expected. Still, the end result has also been a lot better than originally imagined.

As for communication, Noorix has always been very clear. We typically have weekly Zoom meetings to catch up. I also have access to Figma to see designs and another tool for issue tracking.

What did you find most impressive about them?

Noorix’s level of care is impressive. They’ve also been very good at challenging my ideas and being very thorough about how everything would work during the planning stages. They’ve really understood the project and our potential limitations, allowing them to find workarounds for different challenges or hurdles.

Moreover, Noorix is really invested in the product. Whenever I suggest something, they come back with potential challenges and alternatives that we might face rather than simply doing what I tell them to do. Their team always brings new ideas to the table, and their communication is excellent.

Are there any areas they could improve?

I can’t think of anything Noorix could improve on. This is the first time I’ve worked on a web app development project, and I can’t see anything they could do better.

Do you have any advice for potential customers?

I highly recommend working with Noorix. Listen to them because they have great ideas; if I had come with a closed mind, I wouldn’t have the great results I have now. Their team has great experience, and they come to the table with excellent ideas for features and functionality.

BACKGROUND

Introduce your business and what you do there.

I'm the director of QTECX Solutions; we’re a software development company. We provide implementations, custom software development, and anything related to integration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Noorix Digital Solutions?

Noorix was one of our partners for a customer’s project. Our customer had specific requirements, and we worked with Noorix to create the project.

SOLUTION

What was the scope of their involvement?

The project was for a web portal for one of our clients. It was essentially a web portal for their customers to be able to log in. Noorix was involved from day one in the requirement gathering, the design, and the development. The delivery was a product on AWS.

The customer initially provided us with a rough sketch of what they were expecting that was created with a PowerPoint document. Noorix helped us with the wireframes and the UI/UX design, and our customer approved that. Noorix was part of the exercise as well.

What is the team composition?

From their side, there were a couple of developers, but we were in contact with one person who managed the team.

How did you come to work with Noorix Digital Solutions?

It was through networking; I’d known about them for some time, but never had an opportunity to work with them before.

How much have you invested in them?

It was a multi-phased project with three phases, all with different pricing. It was between $60,000–$100,000 AUD (approximately $41,000–$68,000 USD).

What is the status of this engagement?

We started working with them around May 2020. That particular project has wrapped up, but we’ve started another project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In the end, if the customer is going to use the product and is happy, we consider that a success. Noorix takes care of that aspect, and when they deliver, the quality of the solution itself is very good. We have very few issues being reported.

How did Noorix Digital Solutions perform from a project management standpoint?

I would say they met their deadlines almost every time on the project. We had multiple ways of communicating. We used Google tools and had regular catch-ups on the progress of the project. Mainly, we communicated via Zoom and phone calls.

What did you find most impressive about them?

One thing we're impressed with is the quality they deliver; Noorix goes above and beyond to make sure that the quality, as well as the UI/UX, are good. They also understand what’s required. What the customer is asking could be high-level, but Noorix dives deep and really understands what the customer is asking for. 

Are there any areas they could improve?

That’s a difficult one; I can’t think of anything right now because the project was really well executed and nothing went wrong.

Do you have any advice for potential customers?

Understand the objective and the goals, and explain them to Noorix in detail. Let Noorix help you design the solution or whatever you are looking for.

BACKGROUND

Please describe your company and your position there.

My name is Sep, founder of Instabooks.

Instabooks is the first super intelligent conversational accounting software. It enables small businesses to record their daily accounting transactions in real time using simple voice commands. No accounting knowledge is needed.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Noorix Digital Solutions?

We manage a global SaaS company with a presence in major tech capitals around the world. In order to penetrate B2B SaaS markets further, we planned several online marketing campaigns for multiple countries. As a result, we needed to upgrade our AWS server to meet the high upcoming traffic.

SOLUTION

How did you select this vendor and what were the deciding factors?

Noorix Digital Solutions is one of AWS Well-Architected partners. Their company profile is published on AWS website. We were looking for an AWS certified technology partner that could build a secure, high-performing, resilient, and efficient infrastructure for our applications and workloads, based on five pillars — operational excellence, security, reliability, performance efficiency, and cost optimization. 

Describe the project in detail and walk through the stages of the project.

They allocated enough time to understand our AWS upgrade project and communicate their project plan and delivery phases with us.

During our communication, they assessed our existing AWS architecture and consulted us with an upgraded version of required AWS resources that could accommodate our future application loads.

For example, they recommended:

1. a different EC2 instance family to increase our application speed
2. creating a load balancer to distribute our global loads between AWS resources
3. a more efficient auto scaling configuration to meet application loads
4. a better distribution for Cloudfront to reduce the load on our server
5. caching for various resources
6. increased security of AWS resources by creating private subnets
7. backup for EC2 and databases. 

How many resources from the vendor's team worked with you, and what were their positions?
We had an account manager, one senior cloud architect and two cloud engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Currently, we have an AWS infrastructure that has successfully passed various tests on security, reliability, performance efficiency, and cost optimization. At the moment we are running several online marketing campaigns in multiple countries and our AWS server efficiently handles the high traffic.

How effective was the workflow between your team and theirs?

Their consultants have been very responsive during our communications and attended our calls, zoom sessions and emails immediately.

What did you find most impressive or unique about this company?

We found them extremely competent in their architectural and AWS implementation skills.

Are there any areas for improvement or something they could have done differently?

We are very well served and satisfied during our AWS upgrade project. Noorix Digital Solutions gave us a hassle-free and smooth IT transformation experience. 
 

BACKGROUND

MYM Consultancy provides small to medium size businesses with a dedicated and strategic part-time CFO or Virtual CFO to help them succeed and grow strong. 

I am the Principal and founder of the business. 

OPPORTUNITY / CHALLENGE

1. Logo
2. Website
3. Linkedin Banner
4. Graphic Designing
5. Hosting and Email Platform

SOLUTION

How did you select this vendor?

Word of mouth

Describe the project in detail.

When you are a start up, you rely on your online and social media presence for your growth. Hence i needed a company who can help me set up my website, design my logo, recommend me online marketing strategies and recommend me a good email platform. 

What was the team composition?

There were two people who work on this project for me. Alifiyah and Murtaza. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Noorix Digital Solutions took care of all my requirements. They understood what my brand stood for, who my target market was and accordingly came up with themes, logos and the layout. They were extremely responsive, patient, creative and knew what the latest trends were in the market. 

Noorix Digital solutions really care about their client. I believe they were part of my journey. They truly believe in business partnering and made sure to provide me with all the support i needed. With my non-technical background, they ensured i understood the technical aspect of hosting, website maintenance and email setup. 

I strongly recommend their services if you value trust, business partnership, and creativity. They continue to look after my digital presence and have my vote of confidence.

How effective was the workflow between your team and theirs?

The workflow was really good. Alefiyah was in charge of the creative part of the project. She was a pro at various different tools and helped me design my logo, business card, linkedin banner and also formulate some marketing strategies. Murtaza, on the other hand, was the technical mastermind behind the project. He developed the back end IT infrastructure, website, hosting, email platform et

What did you find most impressive about this company?

They were very passionate, professional and understood how small business works. They recommended many cost-saving strategies to minimize my initial investment. They were vested in my success and went above and beyond. The thing that stood out was the level of customer service. I was faced with an IT issue late in the night. Murtaza logged in and helped me fix my problem. 

Are there any areas for improvement?

None that i can think of. These guys are great. 

BACKGROUND

Please describe your company and your position there.

We are a nonprofit community organization. We provide services (food and cloth drive etc) to the community I am secretary of the trust.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Noorix Digital Solutions, and what were your goals?

We wanted to develop mobile application for the customer who can choose our services easily. We also had need for a web portal for our back office staff to manage the offered services and get reports of services taken by the customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We assessed 3 vendors who can work with us to define the process and provide the IT solution to support the process. Noorix got the highest score by our panel based on cost, expertise, experience in providing similar solutions to other clients, promising to provide the solution to meet our timelines.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The solution is fully hosted on AWS with serverless architecture. Mobile App and web interface were designed as per the requirement to support mobile, tablet, and computer-based UI. Noorix provided the project plan, low/high-level design documents, support documents, testing plan, cases, and execution reports.

How many resources from the vendor's team worked with you, and what were their positions?

Project manager, UIX design, and technical lead directly facing us. They had some other resources working in the background which were transparent to us

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy with the quality of work Noorix provided to us. Documentation was simple yet detailed to cover all aspects. Help us to choose the right platform and technologies to meet our requirements but also be financially viable.

Describe their project management style, including communication tools and timeliness.

The best thing about Noorix was prompt and efficient communication. Emailing was the most effective way, but we have regular online meetings throughout the project. We found them very approachable and professional in the communication. All the artefacts and solution were delivered on time without compromising on the quality.

What did you find most impressive or unique about this company?

Their skills and experience in developing function rich but simple UI. Their UI/UX team is amazing and very atheistic, which exceeded our expectations.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Introduce your business and what you do there.

My name is Mustansir Tinwala. I’m the Director at Zainzeh Design. We provide architectural solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Noorix Digital Solutions?

As a new company, our ID system needed to be developed. We needed a vendor to consult with us and provide IT services.

SOLUTION

What was the scope of their involvement?

They consulted with us, presenting different options so we could determine what was best for our company.

For example, a choice needed to be made between Office365 and G Suite. They set up fluid communication between team members and client communication for retention purposes. They also helped secure documents, software, and necessary architecture materials. When needed, they implemented changes to the backend of our existing website.

What is the team composition?

We worked with one person on this project.

How did you come to work with Noorix Digital Solutions?

A friend of mine recommended them to me.

How much have you invested with them?

We’ve invested $500 with the team.

What is the status of this engagement?

We began working with them in November of 2019, and it is ongoing.

RESULTS & FEEDBACK

How did Noorix Digital Solutions perform from a project management standpoint?

The deadlines were met, and they were very communicative.

What did you find most impressive about them?

The ease of communication has been the most impressive. They were able to clearly communicate with non-technical people, dropping the jargon that would be confusing. They kept things simple. They also went out of their way to ensure the work was done well and on time.

Are there any areas they could improve?

The experience exceeded my expectations. 

Do you have any advice for potential customers?

Do your research regarding your end goal.  Give clear ideas to the existing situation and challenges, as well as your desired results.