NLW Media

BACKGROUND

Please describe your company and position.

I am an executive at Luba Solutions d.o.o

Describe what your company does in a single sentence.

Luba Solutions d.o.o. provide software development services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NLW Media to accomplish?

• Automate repetitive and time-consuming business processes that were previously handled manually. We hired NLW Media to reduce operational workload, improve efficiency, minimize human error, and build reliable automated workflows capable of supporting our daily business operations 24/7 with minimal human intervention.
• Connect our platforms, applications, databases, and third-party APIs into a unified workflow automation system. Our objective was to enable seamless data collection, transfer, processing, and synchronization across multiple systems, eliminate duplicate work, and ensure that accurate information was available wherever it was needed.
• Automate the creation, review, approval, and distribution of business documents based on predefined rules and real-time data. The solution needed to generate personalized documents, validate required information, manage multi-step approvals, track document status, and securely deliver completed files to the appropriate recipients without manual preparation.
• Develop a secure AI-powered knowledge system capable of retrieving information from documents, databases, and internal business resources. Using retrieval-augmented generation (RAG), the objective was to provide context-aware answers, automate document analysis, organize unstructured information, and deliver accurate outputs based on verified company data rather than generic AI responses.

SOLUTION

How did you find NLW Media?

Referral

Why did you select NLW Media over others?

Referred to me

How many teammates from NLW Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NLW Media managed the complete implementation process, from workflow architecture and API integration to deployment and ongoing improvements. The final solutions helped centralize our operations, improve data accuracy, accelerate task completion, and create scalable automated processes that can operate continuously with minimal human involvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The automation now runs 24/7, replacing multiple manual processes with automated workflows. Key indicators include reduced manual workload, faster processing of listings and customer communication, automated social media publishing, and continuous operation with minimal human intervention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was on time and communication was good.

What was your primary form of communication with NLW Media?

In-Person Meeting

What did you find most impressive or unique about this company?

They provided zero errors, maximum automation, flexibility, and original ideas.

Are there any areas for improvement or something NLW Media could have done differently?

The biggest way NLW Media helped me was by optimizing the way I worked. I had a workflow that was not ideally organized and was taking more time than necessary. Thanks to their experience and expertise, NLW Media identified the issue and suggested a more efficient way of handling the process. I followed their recommendation, and the change significantly accelerated my workflow and made my day-to-day work much easier. I am especially grateful to them for that