NLI International Corp.

BACKGROUND

Please describe your company and position.

 I am the Director of Operations of a domestic appliance distributor.

Describe what your company does in a single sentence.

We are a distributor of small and major domestic appliances 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NLI International Corp. to accomplish?

• Be our reverse logistics partner.
• Be our 3PL partner
• Be our white glove service provider

SOLUTION

How did you find NLI International Corp.?

Referral

Why did you select NLI International Corp. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from NLI International Corp. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NLI has been our partner for drop ship fulfillment, white glove service and transportation partner. They have completed our daily drop ship orders by the end of day without any misses, their white glove deliver has been remarkable and we we leverage their transportation services to deliver orders to retails and their DC's. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely completion of the respective tasks was out primary measurement which NLI executed seamlessly without fail. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All project requirements have been delviered on time or before time. No follow has ever been required. They always send details upon completion without asking. They are very accomodating towards changes and have always been able to pivot to meet our needs. 

What was your primary form of communication with NLI International Corp.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their open communication and treating every customer as an utmost priority. 

Are there any areas for improvement or something NLI International Corp. could have done differently?

not really. We are completely satisfied with their services and continue to grow our business with them. 

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of a retail solutions company.

Describe what your company does in a single sentence.

We specialize in offering modern, turnkey retail solutions that encompass everything from sourcing to direct store deliveryin over 50,000 gas, convenience, grocery, amusement, and travel outlets across North America. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NLI International Corp. to accomplish?

• Expanding into New Categories
• Assistance with Private Branding Projects
• Offering Additional Warehousing & 3PL Services

SOLUTION

How did you find NLI International Corp.?

Referral

Why did you select NLI International Corp. over others?

• Close to my geographic location
• Referred to me
• Company values aligned
• The Main Representative Made an Excellent Impression

Describe the scope of work in detail. Please include a summary of key deliverables.

• development and procurement of a car care customer private brand and propreitery brand
• packaging and picking/packing of a large new electronics private brand program
• inner, master case pack, and skid dimensions and weight information

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• thorough regular updates and communication
• accuracy in data
• completed on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• immediately a project manager was assigned to us who was able to keep us updated and answer all questions
• the accurately completed all the forms that we required
• the provided regular progress updates
• project was completed on time

What was your primary form of communication with NLI International Corp.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• excellent communication
• ability to quickly adapt and pivot to our changes
• competitive rates
• We were treated as partners rather than just any other client

Are there any areas for improvement or something NLI International Corp. could have done differently?

• maybe only the fact that questions came up but they didnt ask them right away - they brought up after they had already processed some of the work and this resulted in some rework

BACKGROUND

Please describe your company and position.

 I am the President of a consumer products & services company 

Describe what your company does in a single sentence.

CPG Retail distribution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NLI International Corp. to accomplish?

• Order Fulfillment

SOLUTION

How did you find NLI International Corp.?

Referral

Why did you select NLI International Corp. over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from NLI International Corp. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Order Fulfillment, Storage, pick and pack operations, final mile shipping. NLI is a one stop shop for us for all things retail distribution. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meeting our SLA's

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time, and very good with communication.

What was your primary form of communication with NLI International Corp.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and customer service are impressive.

Are there any areas for improvement or something NLI International Corp. could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Owner of GRUVN

Describe what your company does in a single sentence.

GRUVN is a lifestyle brand, and we are currently selling top quality pickleball paddles, padel rackets, backpacks, inflatable paddle boards, and various apparel items.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NLI International Corp. to accomplish?

• 3PL Services

SOLUTION

How did you find NLI International Corp.?

Referral

Why did you select NLI International Corp. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from NLI International Corp. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Warehousing, inventory management, picking/packing, and shipping.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My company's orders are shipped to my customers on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NLI places my orders into their system as soon as they're received and ship them out right away (during working hours). They send tracking info later in the day as well, which is great.

What was your primary form of communication with NLI International Corp.?

Email or Messaging App

What did you find most impressive or unique about this company?

They place my orders right away and send tracking soon after. Their customer sevice is great as well.

Are there any areas for improvement or something NLI International Corp. could have done differently?

Can't think of any :)

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Zia Appliances, a small kitchen appliances manufacturer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NLI International Corp. to accomplish for your business?

We needed fast and accurate shipments for a very competitive price with competent management.

SOLUTION

What was the scope of their involvement?

NLI International Corp. handles our storage and shipment of goods across Canada. With their sales arm, they are more than just a warehouse and actively help sell our brand as well. They warehouse our entire assortment of small kitchen appliances and can use their vast distribution network to get us into various retail and loyalty channels.

What is the team composition?

We work with 2–5 teammates from NLI International Corp.

How did you come to work with NLI International Corp.?

We found them through a referral. They had high ratings, their pricing fit our budget, they had a great culture fit, good value for the cost, and their company values aligned with ours.

How much have you invested with them?

The investment is confidential.

What is the status of this engagement?

We started working with them in December 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The speed of delivery and virtually zero mispicks are the main results of our engagement with NLI International Corp. They ship orders within 24 hours upon being received.

How did NLI International Corp. perform from a project management standpoint?

Their project management is great, and they always deliver on time. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

We’re impressed that they also have a sales arm that can assist in growing our brand. They are more than just our average warehouse.

Are there any areas they could improve?

Honestly, there’s nothing they could improve on. They’re great and very responsive.

BACKGROUND

Introduce your business and what you do there.

Backyard Lifestyles Limited, is a consumer products and services company. We offer premium outdoor living products, including patio furniture, fire pits, and water sports gear. We partner with top brands to enhance customers' outdoor experiences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NLI International Corp.?

We needed help with order processing, logistics, and third-party warehousing.

SOLUTION

What was the scope of their involvement?

NLI International Corp. provides quick turnaround order fulfillment, inbound inventory receiving, and inventory tracking. The team handles all aspects of order fulfillment and inventory management.

What is the team composition?

We work with 2–5 teammates from NLI International Corp.

How did you come to work with NLI International Corp.?

Someone referred NLI International Corp. to me. We chose them because their values aligned with ours, and they had expertise with similar accounts.

How much have you invested with them?

We’ve spent an undisclosed amount.

What is the status of this engagement?

We started working with NLI International Corp. in September 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

NLI International Corp.'s on-time order fulfillment surpasses our customer requirements. Orders are generally picked and shipped within 24–48 hours.

How did NLI International Corp. perform from a project management standpoint?

We communicate with NLI International Corp. via email and messaging apps.

What did you find most impressive about them?

Whenever discrepancies or issues arise, NLI International Corp. is quick to identify and rectify them to meet our needs.

Are there any areas they could improve?

There's nothing NLI International Corp. could improve on.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations at a technology company specializing in innovative, integrated loyalty program solutions that help brands drive customer engagement, retention, and sales through data-driven strategies and advanced loyalty options like pay with points.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NLI International Corp. to accomplish?

We hired NLI International Corp. for the distribution of our loyalty rewards programs.

SOLUTION

What was the scope of their involvement?

NLI International Corp. distributes merchandise for our loyalty rewards programs within a specified SLA. We offer all categories of merchandise, and the team handles the entire distribution process, including inventory management, packaging, and shipping.

What is the team composition?

We work with two teammates from NLI International Corp.

How did you come to work with NLI International Corp.?

Someone referred NLI International Corp. to us. We chose them over other options because they were close to our geographic location, offered good value for the cost, and had company values aligned with ours.

What is the status of this engagement?

We started working with NLI International Corp. in 2015, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

NLI International Corp. has met our shipping SLA. The team ships within an agreed-upon number of days, and 90% of shipments meet the timeframe.

How did NLI International Corp. perform from a project management standpoint?

They deliver on time. We communicate with NLI International Corp. through in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

NLI International Corp. is very accommodating and willing to make requested changes. We also have similar interests.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.