nicwerks

BACKGROUND

Please describe your company and your position there.

I am the former CFO of Granderson Des Rochers, LLP an entertainment law firm that specializes in Music, Film and TV, & New Media. As the CFO, the departments under my supervision included IT.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire nicwerks?

Granderson Des Rochers, LLP (GDR) hired NicWerks for all our IT needs including a new CANON Copier, Brand New Spectrum Internet & Phone System, and capturing the immediate needs of 30 professionals.

SOLUTION

How did you select this vendor and what were the deciding factors?

NicWerks is incredibly competent and able to relay easily how he would conquer all our needs and issues. As a new company that was growing and moving into a new office, we needed a capable IT person who could take care of a brand new Wi Fi, Telephone, Copier and software programs.

Describe the project in detail and walk through the stages of the project.

The project that I was involved with at GDR with NicWerks started like something brand new with no systems in place to a solid IT Department that handled all our needs from A to Z. Nick Curran, the owner of NicWerks is a one man show that works like a full IT Department. Rather than being a contractor, Nick is truly the Director of IT for GDR and although I am no longer there, Nick continues to handle 29 attorneys/staff in a very hands on way. You can get a hold of Nick within a 45 minute window. And if it is a crisis, like the internet crashing (which it did several times) Nick would show up at the office himself and fix the issue within an hour. GDR is incredibly happy with NicWerks and would recommend him to anybody needing IT services. The Project had so many facets and Nick is able to do so many things well including communicate, you honestly don't need a full time IT Department.

How many resources from the vendor's team worked with you, and what were their positions?

Nick Curran as I said is a one-man show, but even when he is remote or on vacation, he is available to troubleshoot. GDR never felt the need for more service.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The fact that GDR functions so well is a testament to NicWerks ability to juggle many tasks at once.

How effective was the workflow between your team and theirs?

GDR and NicWerks are seemless. GDR would need a lot to function without NicWerks.

What did you find most impressive or unique about this company?

I am still astounded that NicWerks could handle such a large company as a single person. And never, never let us down over a two-year period.

Are there any areas for improvement or something they could have done differently?

I cannot think of anything NicWerks could possibly do differently.