Nice2GeekYou

BACKGROUND

Please describe your company and position.

I am the head of household of none

Describe what your company does in a single sentence.

computers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Nice2GeekYou to accomplish?

• update computers in the home

SOLUTION

How did you find Nice2GeekYou?

Online Search

Why did you select Nice2GeekYou over others?

immediate response

How many teammates from Nice2GeekYou were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Carlos was friendly, knowledgeable and professional

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computers are working great

Describe their project management. Did they deliver items on time? How did they respond to your needs?

fixed everything on site

What was your primary form of communication with Nice2GeekYou?

Email or Messaging App

What did you find most impressive or unique about this company?

Their efficiency and effectiveness was impressive.

Are there any areas for improvement or something Nice2GeekYou could have done differently?

none that I am aware of

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at TeleGroup, LLC.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nice2GeekYou?

We engaged Nice2GeekYou to handle all our IT needs.

SOLUTION

What was the scope of their involvement?

Nice2GeekYou’s services includes access control installation, cable and wire installation, and troubleshooting for security doors. They also have an upcoming project with us in Texas, Virginia, and North Carolina.

We work hand-in-hand in our projects. I function as the project manager and we talk about what each of our third-party projects entails. After that, the team typically gathers all the materials we need and establishes the timeline. Then, the team meets our customers and delivers what they need.

What is the team composition?

We’re working with two people from Nice2GeekYou, and they serve as our field engineers and technicians.

How did you come to work with Nice2GeekYou?

Our company’s president found them. When we needed to bring in a new group for our project in San Antonio, our president invited Nice2GeekYou. After talking to them, we decided to hire them.

How much have you invested with them?

We’ve spent $25,000–$50,000.

What is the status of this engagement?

Our ongoing partnership began in June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve determined their success based on the approval of our customers. If our customers sign off on their project, that means Nice2GeekYou has done a great job. Anecdotally, they’ve provided outstanding technical and customer support.

Whenever we’ve experienced downtime, they’ve done an excellent job of coming in with their equipment and solving our issues as quickly and efficiently as possible. They’re our go-to partner, and we want them to handle all of our outsourced projects. Overall, we’re glad that we got the opportunity to work with them.

How did Nice2GeekYou perform from a project management standpoint?

We use Microsoft Office as one of our project management tools, and we communicate through calls, email, and text.

What did you find most impressive about them?

Their responsiveness and their ability to manage difficult situations have been impressive. On top of that, they’re highly committed to making our customers happy by getting things right.

Are there any areas they could improve?

No, I don’t really have anything else to say that they need to do or improve.

Do you have any advice for potential customers?

Talk to the Nice2GeekYou team and clearly communicate your goals to them. They’ll do a good job of asking questions to find out your real issues.

BACKGROUND

Please describe your company and your position there.

I'm a warehouse manager who handles inbound and outbound deliveries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nice2GeekYou?

We needed to upgrade our software and repair/update 10 PCs.

SOLUTION

How did you select this vendor and what were the deciding factors?

Was referred to his services thru a friend.

Describe the project in detail and walk through the stages of the project.

Needed the PCs to have upgraded hard drives after cloning the info and settings from the previous hard drive. After which, we needed all 10 PCs on windows 10.

How many resources from the vendor's team worked with you, and what were their positions?

Carlos and 1 other team member got the job done.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Upgrading the system has been a long-time necessity but hasn't happened due to cost. N2GY provided a cost and time-effective solution.

How effective was the workflow between your team and theirs?

Smooth and seamless

What did you find most impressive or unique about this company?

Incredibly fast response time. also got the job done in less than the proposed timeframe.