Next Customer Please

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager of Osbornes Law

Describe what your company does in a single sentence.

We are a law firm specialising in services for private individuals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Next Customer Please to accomplish?

• To improve rankings for local search terms

SOLUTION

How did you find Next Customer Please?

Referral

Why did you select Next Customer Please over others?

• Great culture fit
• Good value for cost
• Referred to me

What was the size of Next Customer Please’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a website redesigned by a web development agency. We hired Next Customer Please to ensure that we didn't lose our rankings and then we wanted to improve the rankings for terms including divorce lawyer London, personal injury solicitor London and conveyancing London.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Organic search rankings, website traffic and website enquiries

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We work closely with Next Customer Please and have a good working relationship. We agree on the scope of work every month and report on the results monthly. We have regular calls relating to specific issues with the project such as agreeing content and getting signoff from lawyers

What was your primary form of communication with Next Customer Please?

Virtual Meeting

What did you find most impressive or unique about this company?

They did what they said they would do, and the results were excellent.

Are there any areas for improvement or something Next Customer Please could have done differently?

Not that I'm aware of